7
Communicating Effectively
Introduction Who the course is for
This course will help you understand what people see, People who would like their
hear and feel when communicating with others. It raises everyday communications
awareness of the importance of tone and body language to be more productive. It
within the communication process. is for people who realise
that success often depends
Are you really communicating what you want to on how we communicate
communicate? Do you really say what you want to say in with others and would enjoy
the right way? It is very hard to communicate effectively; developing their communication
this course will help give confidence to enable people to skills further.
communicate the right words, in the right tone and with
the most impact.
Further Development
· Management Development
It is not just about communicating in the workplace – it is
Programme
about communicating effectively with everyone we meet
· Presentation Skills
in our lives. The way we communicate can make a real
· Negotiation Skills
difference to career prospects, to getting the job done,
to relationships. The training is given in a supportive an
interactive environment , it gives people attending the
Course Content
chance to think about not only how they behave but how
· What do we really communicate to others?
others behave and communicate.
· The importance of understanding and managing
different behaviours
· The basics of communicating
Benefits of attending
· Body language – learning to read the signals
This course will enable participants to:
· Active and Naive listening
· Realise the impact that positive working relationships
· Interpersonal skills and precision questioning
can have on performance
· The art of giving and receiving constructive
· Understand different behaviours and how they affect
feedback
ourselves and others.
· Giving positive messages verbally and non-
· Understand the importance of being a good listener
verbally
and questioner
· Practical Exercises
· Deal with difficult situations by communicating clearly
and calmly
· Be more effective when talking to the boss, peers
Duration: 2 days
colleagues and family
· Present a confident, professional image consistently
Dates 20-21/11/08
which can enhance your career
23-24/04/08
07-08/08/08
Fee: £425