35
Sales Training (Advanced) -
Successful Telesales Techniques
Introduction
Learn how to turn unstructured phone conversations
into persuasive and more effective sales gambits. Turn
dry, unfriendly, scripted ‘pitches’ into inspirational,
natural, and account winning formula’s. Make more
money for you and your organisation though powerful
phone sales.
Course Content
· The role and responsibilities of the supervisor
Benefits of attending
· Communication skills

o
Improving rapport via behaviour
This course will enable participants to:

o
Analysing Non-Verbal Communication
· Make calls ten times more effective by using specific

o
Voice, projection and pace
sales stratergies

o
Questioning techniques
· Identify exact customer needs through perceptive

o
Creating impact through opening
questioning techniques
statements
· Close the sale through basic negotiationing
· The Sales process
techniques

o
Importance of planning and research
· Be more productive and effective sales individuals

o
Maintaining focus and control in
outbound calls
Who the course is for
o
Call closing
Telesales professionals who take a high volume of calls
o
Identifying buying signals
from customers or make appointments or sales calls.
o
Overcoming objections
Those individuals who need an insight into becoming · Practical Exercises
effective, high performing sales people.
Duration: 1 day
Dates 31/03/08
26/08/08
Fee: £250
NEW for 2008
See page 11 for Basic Sales