A Warm Welcome Brief Contents:
Hello & welcome to our new brochure for 2007 / 2008 Appraisal Skills. 4
Management & Supervisory Training. Inside you will Bullying & Harassment - The Effects & Legal Implications. 5
find our most popular and effective courses plus some Coaching For Improved Performance. 6
new ones. These changes reflect the feedback from you Communicating Effectively. 7
the customers and indicate the most pressing training Customer Service Skills. 8
requirements for your people. We continue to offer a Disciplinary Interviewing Skills. 9
range of ILM endorsed courses – providing recognised Discipline, Dismissal & Grievance. 10
accreditation for delegate’s achievements. New to Employment Law - Are You Complying? 11
this year’s offerings are our range of Sales Training Equality And Diversity - What You Need To Know. 12
Programmes – engaging, fun and practical they offer Essential Sales Skills - Sales Training (Basic) 13
great insight and tangible benefits to all attending! Handling Difficult People. 14
Introduction To HR Administration. 15
Toojays Training Consultancy Ltd was established in Introduction To HR Management. 16
2002 to provide relevant and realistic learning and Toojays ILM Endorsement. 17
development solutions – that offered a ‘learning by Introduction To Supervision. 18
doing’ experience – much more than just Chalk and Leadership, Motivation & Teamworking. 23
Talk! We have continued to apply this approach with Management Development Programme. 24
excellent results and feedback from you our customers. ...continued. 25
Meetings - Making Them Effective. 26
If you would like further details about any of our services, Negotiation Skills - Basic. 27
please do give us a call. We welcome the opportunity to Negotiation Skills - Advanced. 28
discuss your needs and suggest some possible learning Positive Organisational Politics. 29
and development solutions. Presentation Skills. 30
Project Management Skills. 31
I wish you a prosperous and profitable year ahead and Recruitment & Selection Interviewing. 32
would remind you that we all achieve success through Reducing Absenteeism - Return To Work Interview 33
the performance and ability of the people we employ! Report Writing. 34
Sales Training (Advanced) - Successful Telesales Techniques 35
Lee Martin
Stress Management. 36
Time Management. 37
Lee Martin
Train The Trainer. 38
Managing Director
Half Day Refreshers. 39
Additional Services
Among the services we are able to offer, Toojays are licensed practitioners of both SDI and MBTi behavioural analysis
tools. These together with our Online 360 Degree profiling and Staff Surveys enable us to provide tailored Executive
Coaching and Team Development services.
The tools can provide detailed behavioural assessments which will provide individuals with a deeper insight into how and
why people behave in the ways that they do. This awareness can provide an anchor from which behavioural change can
be developed.
Contact: Sarah Ward for further details on 01733 367210