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Negotiation Skills - Basic
Introduction
Negotiation skills are used in many day-to-day situations;
introducing changes, dealing with suppliers, liaising with
customers and when making decisions. Well-developed
persuading and influencing skills are also needed to
ensure the right points are communicated in the right
way. This course will help participants to plan for a
variety of negotiation situations, communicate clearly
to ensure people listen and build positive relationships.
Benefits of attending
Course Content
This course will enable participants to:
Day 1
· Define effective negotiation
· The theory of negotiation
· Understand the skills required for each step of the
· Importance of communication
negotiation process
· Building rapport
· Demonstrate best practice negotiation technique
· Personal Values
· Understand the basic principles of negotiating
· Influencing Styles
effectively.
· The Benefits of win: win
· Minimise potential points of conflict
Day 2
· Enable negotiations to be approached with
· Importance of assertiveness
confidence
· The 4 Phases of Negotiation: Prepare, Discuss,
Propose, Bargain
Who the course is for · Practical Exercises
This course is for those who want to improve their · Closing the Negotiation
negotiation skills with colleagues, customers or suppliers.
It is a general purpose course that meets the needs of
Duration: 2 day
different people: managers and supervisors who have
to negotiate at work will find the course useful, with a
Dates 19-20/03/08
balance of theory and practice exercises.
04-05/08/08
10-11/09/08
Fee: £475