14
Handling Difficult People
Introduction
Dealing effectively with unproductive employee behaviour, Course Content
conflicting views and strongly held opinions does not · Recognising different types of behaviour
come easily to many people. This course highlights the · Skills and techniques for handling the discussion
importance of nipping problems in the bud, resolving or meeting
conflict quickly and fairly whilst maintaining productive · Correcting persistent unacceptable behaviour
working relationships. The course develops the skills · Managing your own reactions in conflict
needed to resolve conflict situations within relationships. situations
· Successfully giving and receiving feedback
Benefits of attending
· Dealing with put downs and excuses
This course will enable participants to:
· Practical exercises
· Identify potential and actual conflict situations and
different types of behaviours Duration: 1 day
· Appreciate the causes of conflict
· Deal with different situations in different ways whilst
Dates 19/11/07
aiming for a win: win
18/03/08
· Address the behaviour and the situation, not
28/07/08
personalities
· Remain calm and patient at crucial times
Fee: £235
· Feel confident to nip conflict in the bud.
Who the course is for
This course is for those who supervise or manage others
and who wish to get productivity, co-operation and
harmony from their team. It is for those who want to
develop or maintain an atmosphere of minimum conflict
and maximum participation.
Further Development
· Management Development Programme
· Communicating Effectively
· Coaching Skills for Improved Performance