p42-43 mystery shopper nov14 11/11/08 17:28 Page 42
knowledge
ttglive.com
Mystery Shopper
from Doncaster
The mystery shopper visited two agencies in Doncaster on a Saturday
morning. They then selected a website from an internet search for “Ski
holidays in Bulgaria”, and picked an advertisement on Teletext
ystal
Cr
This week’s challenge: The mystery shopper asked for a
seven-night ski holiday in Bulgaria for two adults, staying in a
three or four-star hotel with bed and breakfast or half board, in
February 2009. The couple requested ski and boot hire, lift
passes and ski lessons.
CHALLENGE AT A GLANCE.
Who: Budget: £875 Where: Bulgaria
TTG has teamed up with React
Surveys to simulate a realistic
Seal the deal with these tips from Training for Travel
booking process each week – that
means a mystery shopper looking for
Alternative ski: There are City sights: Crystal Ski Cuisine: Sample good Safety ski:Advise all
the best deal from agents and operators on the high street, plenty of fun activities in offers a “Last day in Sofia” traditional Bulgarian food skiers, especially the more
online, on TV or in newspapers. The Mystery Shopper
research is carried out on behalf of TTG by React Surveys,
Borovets for non-skiers. option. For £11 there is a and wine at the Taverna advanced who enjoy going
and no further details or information can be disclosed. Suggest a skidoo ride in the guided city tour, followed Todeva Kashta in Bansko. off-piste, to put the phone
Researchers take into consideration first impression, sales
process, product and budget match and extras offered before
pine forest (about £58 an by a pub crawl and trans- The soups are renowned number of the Bulgarian
giving an unbiased opinion of which channel/company they hour), tobogganing or port to the airport. It’s an among skiers needing to Mountain Rescue service in
would have booked with on that occasion. We do not claim
that the winner is the best in an area or specialist sector, as
bum-boarding. ideal way to end a holiday. warm up after a long day. their mobile – just in case.
we may report on competing travel firms in the future.
Please note that the aim of The Real Deal is not to criticise
individual agents or companies, but to promote good sales
For more training tips and courses, go to
technique for the benefit of all in the travel trade.
trainingfortravel.com or
ttglive.com/knowledge TRAINING FOR TRAVEL
group ltd
Could you be the next Master Agent?
Test your knowledge and be entered to win a free stay
at the Secrets or Dreams Resort & Spa of your choice.
www.ttglive.com/secretsanddreams
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TTGk secrets,dreams strip.indd
14.11.2008
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