p18 columnist nov14 11/11/08 5:00 PM Page 18
ttglive.com
commentnews
Jill Gardner Hays Travel
“Invest in those assets
that you already have, and
the ones that are the most
valuable – your staff”
A
s the travel industry dwells on how Never underestimate the power of team
bad the market is, and whether or spirit; it is invaluable in difficult times.
not January will prove us all Sharing success and communicating with
wrong, what agents should be staff helps build relationships – newsletters,
doing is investing in something that costs team nights out, even just an email from the
nothing. Invest in those assets that you boss – anything to let them know they are
already have, and the ones that are your included and know what’s going on out there.
most valuable – your staff. As we find ourselves deep into the
This is the time to look at what you conference season, I’m sure there are plenty of
do, how well you do it and how you can opinions of what things are going to look like in
improve. This comes at no cost. Use the the next 12 months, such as to interest rates
expertise that you already have and build and the state of the economy.
on it. There are so many grants and I was at The Travel Convention last month
training funds out there to help and and listened with interest to the doom that we
if you don’t go out to get them, were told to expect. However, at our Hays
someone else will. Travel Independence Group conference at
Measuring and managing staff the end of this month we will try to help
productivity is fundamental to the our members by addressing the current
success of your business. If this isn’t weaknesses in the market.
right, your business will not succeed. The theme “Winning in a
Identify unproductive staff and then Challenging Environment”
support them by training and coaching shows we are not going to
them to make improvements. You’ll dismiss the fact that we are
see a bottom line improvement in for a tough time over the
immediately. next few months. There will
At Hays Travel we are strong believers be winners and losers, but
in the Investors in People programme, we want to help make our
and the results and feedback that we get members winners by sharing what we believe
from involvement in this are invaluable. we should all be doing to get ready for when
Having just completed the process again this the market starts to improve again. And it will.
year, we have been given some fantastic feed- There has to be positives in a time where we
back on what we do well, and we will celebrate talk about so many negatives. It is down to
this success. We have also identified areas you to make sure you build on those positives –
where we need to coach and train to improve. otherwise your future will be bleak.
To ignore this advice would be to go against
everything we believe makes this business a Jill Gardner is commercial director at
success – direct feedback from our staff. Hays Travel
18 14.11.2008
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64