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CD 1045 - 52pp Text 21/8/08 12:17 Page 36
Royal Mail gears up efficiency using the smallest
handheld computer in the world by Intermec
Royal Mail has invested in 25,000 of I am confident that our choice of
Intermec’s rugged, handheld CN3 mobile Intermec, with its innovative technology
computers. The CN3 is the smallest and expert team, will help Royal Mail
rugged mobile computer in the world, continue to meet the needs of its
packed with communications capabilities customers and improve its competitive
that ensure users have access to voice edge in a market where competition is
and high-speed data wherever they go. increasing.”
These discreet, yet powerful mobile
Part of Intermec’s customer commitment
computers have been chosen as part of
includes the “Voice of the Customer”
Royal Mail’s drive to modernise its
program where they send their top
business, improve efficiency and
engineers, product managers, and
customer service while cutting
product marketing directors out into the
operational costs.
field so they can experience the postal
Royal Mail delivers 80 million items a day
industry “life” for a number of days and
to 28 million addresses across the UK.
even weeks. They then bring this
Intermec’s roots in supply chain
key role in supporting Royal Mail to
knowledge back to Intermec to better
management, including numerous postal
respond appropriately to the shifts in
understand the needs of their postal
industry focused solutions, has made the
industry performance, to enhance service
customers and deliver solutions
company an ideal choice for sharpening
and operations, and generate a self
accordingly. The Intermec client
tracking and operations processes for
sustaining revenue stream at the same
relationship ethos suggests that learning
Royal Mail. For over forty years Intermec
time. Perhaps the most immediate shift is
from this experience directly impacts our
has worked alongside its postal and
in the way companies provide visibility product development process, delivering
express parcel clients to improve the
throughout the many stops in the back- more focused products that better fit their
productivity, quality, and responsiveness
office flow of packages and shipping, intended applications.
of their business operations. Their
utilising RFID, tracking, imaging, and the
Pat Byrne, Intermec President and CEO
customers include both national postal
enhanced use of barcodes In the last mile
added, “As one of the major trend-setters
operators and parcel carriers on a global
delivery process (as well as in the
in European and global postal services,
basis. Being a global company with a
collection process) there is also a greater
Royal Mail is strengthening its leadership
leadership position in the delivery
use of handheld technology out in the
position with the selection of the CN3.
management industry, Intermec has
field in order to better document and
As the global supply chain continues to
extensive expertise in the delivery, data
verify the exit (and entry) of letters and
evolve, in-transit visibility will have a
collection, and in-transit visibility
significant impact on improving customer
processes. This rich knowledge and a The Intermec CN3 mobile computer will service and revenue generation.”
customer footprint in over 80 countries enable Royal Mail to improve on its
As the leader of the class of small,
mean they are well positioned to provide
current paper-based system for collecting
advanced, rugged mobile computers, the
extensive local customer service and
signatures for the majority of its tracked
CN3, with up to four integrated radios
support while leveraging global expertise.
products, including Special Delivery and
including GPS, enables more expedient
Intermec also understands the postal,
Recorded Signed - For services. A processes for the mobile worker through
express parcel, and home delivery
signature will be collected on the 1D and 2D bar code scanning. The CN3
marketplaces both in terms of industry
handheld device which is then sent via handheld also runs Windows Mobile®
requirements and mobility considerations.
GPRS wireless technology to enable which supports direct push wireless email
By having experience and shared
sending customers to confirm delivery, giving the Royal Mail users real-time
investment with these clients allows them
and view the signature, within 15 minutes. connectivity with the corporate network.
to improve across their core areas of
The CN3 mobile computers will be rolled The CN3 is priced lower than typical
operation, from item labelling, outward
out to postmen and women who deliver rugged WAN mobile computers and
sortation, distribution, inward sortation,
guaranteed delivery items by van from combines a form factor and level of
delivery, re-delivery, and proof of receipt.
late summer 2008. Robin Dargue, Chief functionality previously met only by
As a consequence such expertise and Information Officer at Royal Mail Group
multiple devices. Royal Mail can enjoy
insights into the future of the delivery viewed the employment of Intermec’s
the benefits of this super functional and
management industry is a significant CN3 a timely and beneficial tool for Royal
cost effective investment straight away.
asset at a time when the postal industry Mail’s business and explained why: “We
The CN3 offers any postal or despatch
faces so many challenges. As the embarked on a series of trials across the
enterprise the opportunity to re-evaluate
industry undergoes further changes such UK late last year to test the suitability,
existing technology in favour of
as increasing competition from other compatibility and benefits of a postal
innovations that drive improved efficiency
communication media, technical digital assistant for both our customers
and customer responsiveness and
innovation becomes a primary and much and our staff. The feedback from both
provide a competitive edge.
sought after solution for. This is where groups was extremely positive especially For further information about Intermec
Intermec’s seasoned experience plays a when it came to ease of use of the CN3. see:
36 Courier Direct FIRST FOR NEWS & VIEWS
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