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CD 1045 - 52pp Text 21/8/08 12:16 Page 30
A well tailored
Delivery made easy - this is the
proposition underlying the joint European
residential delivery solution provided by
Parcelnet and Hermes Logistics Group.
As industry market leaders, Parcelnet and
Hermes Logistics Group offer clients a
truly dedicated business to consumer
residential delivery solution, specifically
designed to meet the demands of the
European retail, shipping, mail order and
online shopping market. The combined
experience of the group and its key role
in shaping the development of best
practices within the industry, bring
significant added value to the collection
and delivery cycle of their client’s
shipments. Already, the group is
responsible for an incredible 22% of
today’s consumer deliveries throughout
Europe and is trusted by some of the
most successful retailers such as Next
Directory, QVC and Lands’ End.
The success is based on a solution
designed and built around resolving the
key challenges in a growing and
increasingly complex market: Making
Skillweb Delivers for DHL
DHL launched its DHL@Home local enables signatures to be captured on Taylor explained: “Customers are seeing
courier network to meet retailer’s delivery and provides real-time tracking a much improved customer service.
requirements for a flexible delivery
information. We’re getting a 94% first time successful
service to over 27 million addresses in
delivery rate, which in the home delivery
the UK. DHL@Home meets consumer’s
market is remarkable. By the time we
needs by enabling evening and
make a second attempt – some of which
Saturday deliveries. The DHL network of
are on the same day – we are up to 98%
self-employed couriers use their own
vehicles, mobile phones and work
DHL selected Skillweb for its ability to
flexible hours. “As the carrier, we might
customise the system quickly to its
be the only interaction that the retailer
requirements. Skillweb’s 2020ePOD
has with the customer, and therefore
application provided an ideal platform
whatever delivery service we provide
for the home courier model with its easy
needs to be customer friendly. We also
to use interface. The handheld units are
needed to make most deliveries first
proving robust enough for daily use,
time, to satisfy customers and to keep
and can handle large amounts of
our costs to a minimum,” explained
delivery data back to the DHL business
Andy Taylor, at DHL Express UK.
Delivery data in real time
Visibility and control
DHL managers can see at any time
“You wouldn’t embark upon this type of
The key to success of the courier
exactly what parcels the couriers have
courier network unless you could have
network is management and control –
and what has been delivered. Delivery
high visibility and control. We needed
DHL needed to apply the same high
data captured by the handset, including
tracking data, management visibility and
standards of its business courier
package numbers quickly entered by
importantly, it had to be delivered in a
network to its remote based couriers. As
scanning bar codes, is sent in real time
very short time frame. We looked for a
well as a rigorous induction and training
to DHL’s head office system. Providing provider that could give us this and
programme to ensure good customer
couriers with mobile bar code scanning Skillweb provided the solution that we
service, DHL has provided each of its
capability ensures that tracking needed,” said Taylor.
couriers with a robust, lightweight information is accurate and accelerates For further information visit
handheld device from Skillweb that the speed of data collection.
30 Courier Direct FIRST FOR NEWS & VIEWS
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