The Large
Small Print
Documentation
Please remember to check all your documentation carefully.
Unfortunately when dealing with many thousands of
telephone calls mistakes and misunderstandings do occur,
so if there is an error on your confirmation invoice please
tell us within 7 days of receipt so that we can rectify it.
Site and Ferry cancellations Any delay beyond this may make it very difficult to fulfil
Many members decide not to book any sites in advance,
your request and might incur additional charges..
particularly if they are not travelling in peak season.
Please make sure you keep the confirmation invoice - or
However, those of you who do make advance bookings
e-mail – safe as this shows your ferry booking reference and
The Large Small Print
should remember that you are entering into a two way
will be required for the check in procedure at the port. If
contract for the provision of a pitch and stipulated facilities
you have also made site reservations the sites may also wish
with a commercial organisation. As such cancellation
to see it. It is also advisable to make a note of all the details
charges will apply just as with any other type of holiday.
somewhere else as well – just in case!
There are no charges if a site is cancelled up to one month
Site star ratings
before departure, but after this time a sliding scale will apply:
The star ratings which are shown alongside many of the
Site Cancellations
sites in this brochure are those allocated by the local region
Cancellation days before departure
16-30 50%
and tend only to reflect the facilities on offer rather than
8-15 75% the quality of the site itself. Please bear this in mind when
1-7* 100%
choosing your site and also that there can be significant
*This also applies to “no shows” or early departures for whatever reason.
differences between sites with the same star rating. Our
Some ferry operators charge a cancellation fee whilst own comments against each site are based primarily on
others do not. We will only pass on such charges if they are the reports of our overseas sites inspectors, all of whom are
applied by the operator. members and experienced overseas caravanners.
Ferry Refund Vouchers
Some ferry operators may give travel vouchers for their
services instead of cash refunds under certain circumstances
if you are compelled to cancel a booking. Please note that
we can only accept these vouchers against the ferry element
of any future booking and not, under any circumstances,
against a ferry + site ITX booking. This is a Caravan Club
ruling which cannot be superceded by any ferry operator.
Deposits and Payments
All of the ferry operators now have different cancellation
Amendments to Ferry Bookings
charge policies with some now also charging non-refundable
Now that most ferry operators apply a policy of flexible
deposits or, indeed, the fares may be totally non-refundable.
pricing, fares tend to rise as you get closer to the departure
Obviously the deposit we take from you must be the
date. Consequently, if you amend a booking some time
minimum to cover any possible charges for which The Club
later thatn when the reservation was originally made, it is
may become liable, so this amount will largely depend on
quite likely that the fare will have increased. Unfortunately
the ferry operator. If travel is within 56 days of booking (70
we have no alternative but to pass this on together with
days for internet bookings) full payment must be made at
any appropriate amendment fee.
at the time of booking. If final payment is not received by
the due date shown on your confirmation / invoice then The
Club reserves the right to cancel the booking without further
notification and the deposit will be forfeited.
4
Call the travel service on 01342 316101
or visit
www.caravanclub.co.uk
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