Booking
Conditions
The following Booking Conditions together with
MAKING YOUR BOOKING
1. By making the booking the party leader confirms that he/she accepts and agrees to
the information contained in the Advice and
be bound by these conditions and that he/she has the authority of all those in his/her
party to make the booking on their behalf.
Information and Booking Information sections
Once we have received your booking and all appropriate payments (see clause 2
below), we will, subject to availability, confirm your holiday by issuing a confirmation
and all other general information found in our
invoice. This invoice will be sent to the party leader. Please check this invoice carefully
as soon as you receive it. Contact us immediately if any information which appears on
brochure form the basis of your contract with
the confirmation or any other document appears to be incorrect or incomplete as it
may not be possible to make changes later. We regret we cannot accept any liability if
The Caravan Club, of East Grinstead House, East
we are not notified of any inaccuracy in any document within 7 days of our sending it
out. We will do our best to rectify any mistake notified to us outside these time limits
Booking Conditions
Grinstead, West Sussex, RH19 1UA. All bookings
but you must meet any costs involved in doing so. Where we act only as agent (Type
A bookings) we will have no responsibility for any errors in any documentation except
are subject to these booking conditions. Please
where those errors where made by ourselves. Any acceptance of such responsibility will
also be subject to the time limits and other exceptions set out in this clause.
read these carefully as they set out our respective
PAYMENT
2. To confirm your booking, you must pay a deposit of £75 per party (or full payment
rights and obligations.
if booking within ten weeks of departure) at the time of booking. Depending on your
booking, some ferry operators may require a higher deposit at the time of booking or
full payment more than eight weeks before departure and you will be advised of this
In these Booking Conditions, “you” and “your” means
at the time of booking. If you wish to purchase the Red Pennant Insurance policy we
offer (or Red Pennant Insurance is compulsory for the holiday you have chosen - see
all persons named on the booking (including anyone who
applicable holiday description), all applicable premiums must also be paid at the time
of booking. See also clause 10 – “Insurance”. Full payment of the balance must be
is added or substituted at a later date). “We”, “us” and
received by the 'Balance Due' date shown on your confirmation/invoice.
If we do not receive payment of all monies due (including any surcharge) in
“our” means The Caravan Club.
full and on time we on behalf of the transport operator or campsite owner (if
you have booked a Type A booking), or we ourselves (if you have booked a
Type B booking), we reserve the right to cancel your booking and retain any
We act as agent for the ferry operators, Eurotunnel, and
deposits paid by you. When accepting any booking within ten weeks of departure
date we reserve the right to ask you to pay the full cost of your booking. Payment
campsite owners referred to in our brochure. If you make
for Disneyland® tickets required in full at time of booking. We accept the following
methods of payment: cheque, money order or credit card authorisation. NB: No tickets
a booking through us for ferry or Eurotunnel travel only, or
or other documentation will be forwarded until all invoiced balances have been paid.
YOUR CONTRACT
for a campsite pitch only, your contract for that service will
3. A binding contract between you and the transport operator or campsite owner (if
you have made a Type A booking), or between you and us (if you have made a Type B
be with the ferry operator, Eurotunnel or campsite owner
booking) comes into existence when we despatch the confirmation invoice to the party
leader. This contract and all matters arising out of it are governed by English law. We
concerned. The ferry operator, Eurotunnel or campsite
both agree that any dispute, claim or other matter which arises out of or in connection
with your contract with us and all matters arising out of it will be dealt with by the
owner will have their own terms and conditions which also
Courts of England and Wales only.
PRICES
apply to your booking. Bookings of these type are known
4 (a). Type A bookings only.
As we act only as agent for the transport operator or campsite owner with whom
as Type A bookings.
your contract is with, we reserve the right to pass on to you in full all additional costs
and charges of whatever nature imposed by the transport operator or campsite owner
concerned in accordance with its own terms and conditions.
Package Holidays
(b) Type B bookings only.
Our prices were calculated on 1 October 2007 on the basis of then known costs and
A “package holiday” is a combination of at least two out
exchange rates of £1 to €1.46.
We reserve the right to increase or decrease the prices of unsold arrangements at any
of (a) transport, (b) accommodation or (c) other tourist
time. We also reserve the right to make changes to and correct errors in advertised
prices at any time before your arrangements are confirmed. The price of your chosen
services (not ancillary to any transport or accommodation
arrangements will be confirmed at the time of booking.
Once the price of your chosen arrangements has been confirmed at the time of
and forming a significant part of the arrangements) where
booking, then, subject to the correction of errors, we will only increase or decrease the
price in the following circumstances. Price increases or decreases after booking will
booked through us at the same time, for which payment
be passed on by way of a surcharge or refund. A surcharge or refund (as applicable)
will be payable, subject to the conditions set out in this clause, if transportation costs
is made to us and which last at least 24 hours or include
or dues, taxes (for example VAT) or fees payable for services such as embarkation or
disembarkation fees at ports increase or decrease.
overnight accommodation. If you book a package holiday
through us, once your package holiday has been confirmed
we will accept responsibility for it in accordance with these
Booking Conditions as an “organiser” under the Package
Travel, Package Holidays and Package Tours Regulations 1992.
Bookings of these Type are known as Type B bookings.
174
Call the travel service on 01342 316101
or visit
www.caravanclub.co.uk
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