CANCELLATION AND CHANGES BY YOU. CHILD PRICES
9. If you wish to cancel your confirmed booking, you must notify us in writing as 16. The age at which child prices come into operation varies according to whether
soon as possible. As we and our suppliers incur costs from the time we confirm your you are travelling on an Type B holiday or on an Advance Booking Service holiday, (see
booking, the following charges will apply: clauses 13(c ) and 31). All age definitions relate to the age of that person on the date of
If cancellation is received prior to or on Balance Due Date, your deposit will be retained. departure from home.
If cancellation is received after Balance Due Date, then your deposit will be retained, SITE RATINGS
together with all costs and charges incurred by us and/or incurred or imposed by any of 17. All the 'star' and category ratings given in this brochure are those granted to the
our suppliers as a result. (See also page 4). Different charges apply to bookings made campsites by the authorities of the countries in which they are located. These are not
over the Internet and these are shown on our website. grades awarded by our personnel and in no way represent comparisons with our own
Claims may be made on the Red Pennant Service (if purchased by you) if the reason for sites in the UK.
the cancellation is covered under Section 9 (see Red Pennant policy wording). ARRIVAL AND DEPARTURE
Where any cancellation reduces the number of full paying party members below the 18. Due to the nature of our agreements with campsite owners, it will not be possible
number on which the price, number of free places and/ or any concessions agreed for us to make refunds in the event that a member arrives at his pitch late or leaves
for your booking were based, we will recalculate these items and re-invoice you early for any reason.
accordingly. 19. If you intend to arrive later than 20.00 hours on your booked arrival date you must
Should you wish to make any changes to your confirmed arrangements, you must notify the campsite in order to retain your pitch. Similarly, please contact the site if you
notify us as soon as possible. Whilst we will endeavour to assist, we cannot guarantee intend to arrive early as this may necessitate a reallocation of pitches.
any such requests will be met. Where they can be met, an amendment fee of £10 per 20. If you wish to arrive at a campsite earlier or depart later than the dates booked
booking will be payable together with any costs incurred by ourselves, and any costs you should contact the campsite administration to check whether there are pitches
or charges incurred or imposed by any of our suppliers or the transport operator or available. This is particularly important if you wish to prolong your holiday as you may
campsite owner in the case of Type A bookings. be blocking a pitch already earmarked for another member. In many circumstances you
Type B bookings only may find it better to contact us direct, particularly if the rates being charged by us are a
If any member of your party is prevented from travelling, the person(s) concerned lot less than those being charged by the campsite owners themselves. In this case we
may be able to transfer their place to someone else (introduced by you) providing we will arrange with the site owner for the extension of your holiday where possible. If you
are notified not less than four weeks before departure. Where a transfer to a person amend your dates through us, you must pay us the applicable brochure price at the
of your choice can be made, all costs and charges incurred by us and/or incurred time of the amendment.
or imposed by any of our suppliers as a result together with an amendment fee of 21. The reservation period for each campsite featured in this brochure normally
£10 must be paid before the transfer can be effected. You may also be permitted commences at 15.00 hours on the day of arrival and finishes at 10.00 hours on the
to transfer a booking in this way for other types of bookings however this cannot be day of departure. In many parts of continental Europe reception offices close between
guaranteed. In all cases the party leader must be a Club member. Please ask for details midday and 15.00 hours and members should therefore not aim to arrive too early or
at the time of booking. during this period.
INSURANCE COMPLAINTS PROCEDURE
10. We consider adequate travel insurance to be essential. For some Type B bookings, 22. In the unlikely event that you have any reason to complain or experience any
this is compulsory (see clause 31). Details of the policy we offer are shown elsewhere problems with your arrangements whilst away, you must immediately inform the
Booking Conditions
in this brochure and also in the separate red Pennant brochure. Premiums must be supplier of the service(s) in question. Any verbal notification must be put in writing and
paid as soon as possible as cover will not be effective until we receive all applicable given the supplier as soon as possible, and should also be sent to our office. Should the
premiums in full. Please read your policy details carefully and take them with you on problem remain unresolved you should telephone the Travel Service at East Grinstead
your break. It is your responsibility to ensure that the insurance cover you purchase is during office hours or in extreme cases outside of these hours by telephoning 01342
suitable and adequate for your particular needs. 336606 and we will do everything reasonably possible to solve the problem. Until we
DELAY know about a problem or complaint, we or the supplier cannot begin to resolve it.
11(a). For Type A bookings Most problems can be dealt with quickly. If you remain dissatisfied, you must write
As we act as agent only, we cannot accept any liability in the event of a delay at your to us within 28 days of your return to the UK giving your booking reference and full
homeward or outward point of departure. details of your complaint. For all complaints and claims which do not involve death,
(b) Type B bookings personal injury or illness, we regret we cannot accept liability if you fail to notify the
We regret we are not in a position to offer you any assistance in the event of delay at complaint or claim entirely in accordance with this clause. Any member leaving a
your outward or homeward point of departure. Any transport operator concerned campsite early at which they had made an advance reservation without first asking us
may however provide refreshments etc. We cannot accept liability for any delay which for assistance in solving the problem will not be entitled to a refund of any unused pitch
is due to any of the reasons set out in clause 8(b) (1) of these booking conditions. fees under any circumstances.
In addition, for these bookings, we will not be liable for any delay unless it has a For Type A bookings, we act only as agent for the transport operator or campsite
significant effect on your arrangements. owner concerned and therefore cannot accept any liability for your transport or
SAFETY STANDARDS campsite. Any assistance provided in resolving a complaint in relation to any such
12. Please note, it is the requirements and standards of the country in which any booking is provided on a goodwill basis and in our capacity as agent.
services which make up your arrangements are provided which apply to those services YOUR PROPERTY
and not those of the UK. As a general rule, these requirements and standards will not 23. You must pay all due care and attention to your personal belongings. We cannot
be the same as the UK and may sometimes be lower. accept any liability if this are lost or damaged through no fault of ours. (see clause 8(b).)
ADVANCED BOOKING SERVICE Unattended caravans are the sole responsibility of their owners.
13(a). The minimum period which may be accepted for any booking with the Advance BROCHURE DESCRIPTIONS
Booking Service is one night unless otherwise stated below the site description or 24. To the best of our knowledge the campsite descriptions and holiday information in
where an “ITX” booking is made. There is no restriction on the maximum number of this brochure are totally up to date at the time of going to press (October 2007) but it is
nights or sites which may be booked but the members making the booking must stay possible (for example) for a campsite to change hands or for certain facilities or services
at the site on all nights they have booked. at the campsite to be altered and we therefore must emphasise that the contents of
this brochure represent the detail available at the time of printing.
Whilst every effort is made to ensure the accuracy of such information and prices at the
time of printing, regrettably errors do occasionally occur. You must therefore ensure
you check all details of your chosen arrangements (including the price) with us at the
time of booking. Where we act only as agent we will have no responsibility for any
errors in any documentation, including pricing errors except where those errors were
made by ourselves.
ADDITIONAL BOOKING CONDITIONS
The following additional conditions apply to Type B and Camping Cheque bookings,
and, where specified, to Centre Rallies and Group Bookings.
25. Members must travel out and back on the ferries and at the times booked by us.
Members who travel with any other ferry operator and/or at a different time than the
booked sailing will be liable for the full cost of the alternative arrangement.
26. No refunds can be made for any nights not spent at campsites booked in the
holiday itinerary. Where members spend additional nights at these campsites, the cost
must be paid direct to the campsite owner.
27. Members are responsible for paying any campsite fees in respect of night halts
which are not included in a booking itinerary. Members may, if they so wish, book
campsites through the Advance Booking Service for any night halts not included in
their itinerary.
28. No reduction in prices can be granted to shareholders of the ferry companies
utilised. The ferry offers shown in the 'Travel Service in Europe' brochure may not apply
to Type B bookings, Centre Rallies, Group Bookings or Camping Cheque packages, nor
do any subsequent offers published in any other Club literature.
29. Some of our Type B holidays require a minimum number of participants for them
(b) It is a condition of the Advance Booking Service that members book their car to operate, and this is shown in the brochure against each holiday. Should this number
ferry crossing utilising one of the operators as shown in the 'Travel Service in Europe' not be achieved we reserve the right to cancel the holiday at any time prior to balance
brochure. Members who particularly wish to book their own car ferry for any reason, or due date. See also clause 6 (b) of these booking conditions.
wish to use an alternative ferry operator, may still take advantage of this scheme, but a 30. We cannot guarantee that members travelling on any Type B booking will be
service fee of £25 per booking must be added to all the charges shown. allocated pitches all together in the same area of the campsite. However, campsite
(c ) For the purposes of the Advance Booking Service, child prices depend on the age owners will be requested to arrange this wherever possible.
limits set by individual campsites as mentioned in the brochure. 31. Child prices for Type B bookings will apply to any person between the ages of 4-13
(d). High and low season periods vary for each site and full details are given in the inclusive at the date of departure, unless otherwise stated.
individual site descriptions. 32. Some Escorted European Type B Holidays include the cost of Red Pennant
SERVICES AND TOURIST TAX “Motoring and Personal” single trip travel insurance appropriate to the length of the
14. Unless otherwise stated in the campsite or holiday description, all members must holiday. If the holiday is extended or there are other variations such as a vehicle being
settle any bills for water or sewage connections and any Tourist Tax applicable directly over 10 years old etc then the appropriate additional supplements will be payable. No
with the relevant site administration. reduction in holiday cost is allowable for members with other travel insurance (except
CAMPSITE FACILITIES Red Pennant Annual). Members declaring an existing medical conditions may be
15. The brochure describes the facilities normally available at each campsite during the required to undergo a “screening” conversation with our insurance underwriters.
main part of the season, usually July and August. At many sites not all facilities will be The Caravan Code -members are required to adhere to and abide by The Caravan
operating during the early and late season (e.g. as a result of lack of demand, weather Code as set out in The Caravan Club's UK Sites Directory and Handbook. Parents have
conditions, maintenance and repair, etc) and we cannot be held liable for non-provision responsibility for their children at all times unless placed in the care of a duly authorised
of any service. In some cases only a bare minimum of facilities will be open at the very person. Particular care should be taken on sites with lakes, swimming pools and
beginning and end of the season. children’s playgrounds.
176
Call the travel service on 01342 316101
or visit
www.caravanclub.co.uk
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