18
IC INDUSTRY AWARDS WINNER 2008
Award: Outsourcing Service
Company: Digitron Engineering Services GmbH
Service : Share an Outsourced Engineer
Website: www.digitron.de
Share an outsourced Service
and Support Engineer
D
igitron Engineering Services This new outsourcing product allows companies
GmbH, are based in Munich, to provide fast, efficient, world-wide technical
Germany, and offer unique service and support their customers on site -
cost reducing outsourcing services exclusively under their control, by not establishing their
to semiconductor and photovoltaic equipment own subsidiary remotely. This helps them to
manufacturer and tool suppliers, world-wide. save financial and human resources and
Digitron have secured partnerships with the manage their own internal technical staff more
world leading suppliers of hi-tech-tools and efficiently. For equipment and tool suppliers in
machinery for front and backend manufacturing the Semi and PV industry it is necessary to
equipment. They are an independent service and supply on-site technical support. Based on the
support organisation, offering technical support number of installations and distance it would
from bases in Munich (HQ), Dresden, Germany, seriously reduce profits or even exceed their
Moscow (Zelenograd), Singapore and in the operative budget having their own local Service
US, California and Massachusetts. Representative and infrastructure on-site.
For each client, Digitron act as service & By using Digitrons "Share an Engineer" concept
support outsourcing partner and supplement they gain the following advantages:
their service and support departments, or act as ● more competitive due to local presence
their authorised service partner. ● substantial savings compared to own solution
Digitron has extended its international service ● share engineers and costs with other Digitron
bases to provide their clients with even more clients.
service outsourcing opportunities. Particularly ● facilities and infrastructure already in place
at such industrial locations were the costs of a ● prioritised spare part handling and local
fully owned and operated manufacturer service storage
organisation are often prohibitive. ● free telephone support for their customers
● guaranted reaction time
Additional to existing outsourcing services ● native german or local engineer
activities, they recently developed a new ● pay only for the support needed or consumed
outsourcing model for the Semi and PV market. ● predictable, budgetary support cost up front
and most important -Digitrons Engineers
In 2008, Digitron launched a new outsourcing appear as working for clients company
service product, the so called "Share an In March 2008 a German customer of Plasma
Engineer" concept. The idea is simple - one can and Ion Beam Technology has placed the first
share a qualified Digitron semiconductor or "Share an Engineer" order to support their new
photovoltaic support engineer with other installations in North America. They plan even
Digitron systems and tools manufacturers to use the same model for upcoming
clients, and minimise their own outlay and cost. installations in Far East.
www.euroasiasemiconductor.com IC Industry Award Winners 2008
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