F R A U D
i
c
Y
e
c
cellular phone on which a lot of
user identification information
is stored together with
electronic payment services
and access to corporate
data making protecting
mobile devices essential.
Security software for
smartphones has been
available for years. The
best offers virus protection,
firewalls and blocks
confidential information falling
into the hands of scammers if
phones are stolen. Sensitive
information is automatically
deleted remotely from
Figure 2: The Black Market for Confidential Information and Identities on the Internet. an administrative center
Source: Symantec Internet Security Threat Report XIII or if a PIN is incorrectly
entered several times.
including firewalls, intrusion detection and New security solutions for Data Loss
prevention systems, VPNs and security Prevention (DLP), avoid internal data But network operators’ obligation
monitoring which will be adapted to new loss. Information requiring special extends beyond protecting end devices
protocols such as VoIP. Additionally, soft protection, like operator’s subscribers to monitoring data traffic from mobiles
switches, VoIP servers and OSS/BSS in the Home Location Register (HLR), to the network and to filtering malicious
systems must be hardened and protected or Home Subscriber Server (HSS), is code before it wreaks havoc. Thus, they
against hacking and identity theft. defined using templates and specifically ensure customers’ data streams are clean.
monitored in real time. There are specific
Automated compliance solutions help policies for dealing with this type of If providers block packets or messages
monitor the extent to which end-to-end information which prevent frauds including containing malicious code but which
security standards and internal security copying data to CDs or USB sticks. are subject to charges, they may not bill
policies are implemented and adhered the packets or messages to users for
to. Within minutes, compliance solutions Protecting Smartphones legal reasons. So, to prevent themselves
show deviations from a pre-defined from producing inaccurate invoices,
desired state and help fix vulnerabilities Smart phones combining cellular phones which might be considered ‘provider
by taking appropriate action. and PC functions require special attention. billing fraud’, security solutions must
Internet services and using phones as be integrated with billing systems.
However, operators should never depend electronic wallets make phone even more
on security technology alone. In addition attractive for hackers who in future will Solutions
to organizational measures and security develop malicious code and spyware.
awareness among all staff members, Online fraud protection services are
they must constantly assess and analyse Yet the worst fears have not yet designed specifically for companies
infrastructure and operational processes. materialized but neither end users nor processing numerous online financial
mobile operators should relax. Experts transactions to protect themselves
Protection Against expect existing viruses to have been and their customers. Comprehensive
Internal Fraud developed as a mere ‘proof of concept’. consulting services and training
programs include ongoing monitoring
In every enterprise, protection against Mobile phone network operators may and management services rounding out
internal security violations must have to wrestle with the issue that modern an extensive portfolio of solutions and
play a more significant role. Today, devices’ network interfaces have not been products for the telecommunications
blocking external attacks is no longer within their control for a long time. Their industry and creating ‘confidence
sufficient. Preventing unintentional cellular phone network has ceased to be in a connected world’.
or intentional disclosure of sensitive the exclusive gateway for data transferred
information must also be absolutely to devices. For instance, malicious code Frank Bunn is the Symantec
included in a security strategy. may use a Bluetooth interface to infect a Industry Solutions Manager

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