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R E V E N U E A S S U R A N C E
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DELIVERING THE PROMISE
Losses worth millions from technical errors
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and fraud are making revenue assurance
CONFERENCE
critical argues Hamid Modarressi. This is
29 September — 2 October 2008
the operator’s biggest ally in the fight
EXHIBITION
against diminishing margins.
30 September — 2 October 2008
Until recently operators commonly to a 2007 GSMA survey, operators
BRUSSELS EXPO | BRUSSELS, BELGIUM
estimated revenue leakage at an unre- are routinely suffering losses in the
alistically low one percent of revenues. region of EURO 11.1 million over a
In reality, carriers have no idea how two-year period, making this a very
The must-attend ICT industry event you can’t afford to miss
much is leaking and, until they begin real threat to operators’ bottom line.
Plugging
The Broadband World Forum Europe brings together global leaders
monitoring, they simply cannot know In emerging markets, where fraud is
how much money they are losing. more likely to originate due to less
to examine the broadband content, entertainment, applications, OFFICIAL HOST SPONSOR
sophisticated networks, losses can be fraud and
and services that deliver the promise of a connected world.
Losses can come from a variety of even greater. Operators must quan-
The stellar lineup of keynote speakers sharing their insights
sources including roaming fraud, tify the amount they are losing to
inaccurate billing, pricing discrep- fraud and prevent it happening. Two
on the direction of the ICT industry includes:
revenue
ancies and interconnect fraud. of today’s biggest culprits are roaming
fraud and interconnect settlement.
Scott Alcott Julio Linares Lopez Pat Russo
Common but often undetected
sources of revenue losses can result Roaming fraud represents one of
leakages
Executive Vice President, Chief Operating Officer Chief Executive Officer
Service Delivery Engine and Managing Director
Alcatel-Lucent from poor system integration, which the most prevalent forms of revenue
Belgacom Telefonica de Espana
can cause features and assets to be leakage for mobile operators today.
made available to subscribers but A constantly growing and mobile
Didier Bellens John McMahon Carl-Henric Svanberg
not be reflected accurately in the population of subscribers is incur-
President and Chief President and Managing President and
operator’s billing system. Services ring losses for operators worldwide,
Executive Officer Director, Europe Chief Executive Officer may be used but not billed. largely because of outdated roaming
Belgacom Sony Pictures Television Ericsson
processes. While users can quickly
International
Similarly, leakage can occur when be detected and authenticated in
assets are under utilised. If, for home networks, this is more difficult in
example, a port is not assigned to a roaming environments. It is common
revenue-generating service it may for operators to accept roaming users
International Engineering sit unused and lead to lost revenue. into their network automatically, before
Consortium
they complete the full authentication.
www.iec.org
Pricing discrepancies can also cause
losses, particularly for fixed term If the roaming network cannot quickly
promotions. System or human error authenticate the user attempting to
can mean promotions will continue use the network, there is a possibility
undetected instead of reverting back of fraudulent activities because the
to the correct pricing package. window of opportunity for continued
fraudulent use of assets is extended.
Revenue assurance helps oper-
ators develop the right proc- Traditionally, operators used the
esses and tools to prevent what High Usage Record (HUR), process
are avoidable leaks. As providers to exchange roaming call records,
attempt to remain competitive by which left a 36 hour window of oppor-
expanding networks, offering more tunity for fraudulent attacks on
advanced services to attract new mobile networks.The Near Real Time
Additional service and content providers in attendance include: and retain existing subscribers, Roaming Data Exchange (NRTRDE),
CO-LOCATED EVENT
• BT • Joost • Telecom Italia • Vodafone
revenue assurance processes will is one initiative aimed at preventing
• Belgacom TV • KPN • Telekom Slovenije • Walt Disney Company
become even more important. roaming fraud. This globally inter-
• Brightcove • Rapidshare • Telkom South Africa • Warner Brothers
operable system enables opera-
• British Sky Broadcasting • Swisscom • Telstra Australia
Entertainment
Roaming and
tors to reduce the time taken to
• Deutsche Telekom • T-Systems • VRT
• WorldMAX
Interconnect Frauds
exchange roaming call records from
• France Telecom Group/Orange • TeleNet • Viaccess SA
• Zattoo
36 hours after the call was made
to four hours or less. NRTRDE is
Possibly the greatest threat to eroding expected to reduce 90% of revenue
Register on-line at
www.bbwfeurope.com and enter promotional code EURCW. operators’ earnings is fraud. According loss due to roaming fraud.
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