R E V E N U E A S S U R A N C E
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component as network and of leakage, with one ‘catch-all’ for nearly two percent of revenues
service evolution is advanced. non-specific causes. The survey in interconnect and partner
methodology aggregated these payment processes - more than
Revenue assurance practitioners non-overlapping areas to arrive double the proportion lost to
are being called upon to consider at an estimated average total. this cause in the typical large
how to incorporate revenue wireline incumbent operators.
assurance principles and best The total average loss for
practices into the transformation mobile operators was close to Furthermore, mobile operators
that is shaking up the business the average level for operators reported that approximately another
models of the telecoms world. of all types. However, mobile one percent of revenue was being
operators suffered more acute leaked by fraud from other operators,
Mobile Operators: Unique revenue leakage problems another problem stemming from
Leakage Challenges stemming from faulty billing and the challenges of interconnect and
payment involving interconnect interparty revenue management.
While it is impossible to pinpoint partners and others including
precisely the level of revenue third party content providers. In The survey findings are corroborated
leakage across the industry, the fact, the revenue management by anecdotal evidence from the
Analysys-Mason findings provide an problems caused by errors with mobile market. Many mobile
estimate. Last year the reported total interconnect and interparty operators lease circuits and
revenue leakage from all causes payments were second only to similar contracted infrastructure
averaged an estimated 13.6% fraud in the chief causes of revenue for backhauling traffic from
of revenue for service providers leakage for mobile operators. base stations and the like.
worldwide. This estimate was arrived Interconnection, leased lines and
at by asking operators about 12 The survey findings indicated similar traffic hand-off to other
different non-overlapping causes mobile operators lost an estimated operators form a very significant


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