a stocklist to a number of customers by post customer has changed is in
once a month.” its external
Many customers place orders based on the representation. Three
stocklist. For most there is a designated years ago Patrick had one
despatch day each week, which allows colleague, spending part
orders to be accumulated to meet the of each week visiting
carriage paid level. “If the order weight is accounts - but, in practice,
below the level the customer automatically often chained to his sales
receives an email to advise him and to ask office desk to assist with
whether he wishes to add to the order or pay the volume of orders and
transport,” explains Patrick. It is, though, a enquiries. That has
point of pride that any enquiry receives a definitely changed.
quotation the same day, and far more Sales department
typically, within the hour. manager, Dion Deckers
Where Eurobolt’s relationship with its joined Eurobolt over a
year ago and the
internal sales
team is now six
l-r Dion Deckers, Patrick Jansen and Jörg Neerincx.
strong. External
sales manager, Jörg Neerincx has
course, we are well known for the hex bolts
been with the
and socket screws. These are the core
company for around two years.
elements of our range, although not
Both spend at least two days a
everyone recognises how strong we are in
week visiting customers across
the larger diameters, up to M48 in DIN 931,
Europe. Additionally Eurobolt now
for example, or in the in-between sizes.
has three external representatives,
Eurobolt, though, holds a much wider range
responsible to Jörg Neerincx,
of stock, including DIN specifications 960,
covering France, UK and Spain.
961, 6912, 6921, 7380, 7984, 7991, in a
Face to face time with the
range of grades - 4.6 to 12.9 - and a range
customer is crucial, says Dion
of different finishes, an area that we are
Deckers. “During our visits we can
looking right now to develop further.”
discuss ways to optimise the
“We want our customers, including new
relationship to our mutual interest prospects and longer standing contacts that
and we also emphasise the
have not, perhaps, recognised all that has
quality of goods we supply. It
changed, to see Eurobolt as their second
goes without saying that we are
warehouse,” says Dion Deckers, “a
also ISO 9000-2000 certified by
straightforward, easy to work with extension
TüV and have our own Quality
Department.”
to their own stockholding. We do not believe
Personal selling is also crucial
our business needs to be complicated: to the
in reminding the customer of the
contrary we continue to see it as doing
Picking trucks are fitted with RF computer screens. extent of the Eurobolt range. “Of
simple things well.”
Ihr zweites Lager
7000 stock lines
Huge hex and socket head range
Rapid enquiry response
Exclusive to distributors
Contact us now for latest stock list
Tel: +31 (0) 314 67 57 30 Fax: + 31 (0) 314 66 41 26 sales@eurobolt.com www.eurobolt.com
Your second warehouse just got bigger and better
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