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t. 01244 897 111 | www.contempohotels.com
and their recognition of Elegant Resorts’ unique product, we have been able to negotiate Please note ALL CHILDREN must now travel on their own individual passports. If you
excellent upgrade rates. Guideline prices are indicated on the 21st Century Air Travel need to apply for, or renew a passport, again we recommend that you do this well in
page (page 6 of this brochure) and represent substantial savings on the published advance of travel.
airfares. For business and first class clients, specific seat numbers confirmed at the time
of booking are subject to change by the airline for operational reasons and are never HEALTH & VACCINATIONS
guaranteed. Whenever we are informed of a change of seat number by the airline, we
shall advise you as soon as possible.
ALL CLIENTS ARE RESPONSIBLE FOR ENSURING THAT THEY CONFORM TO THE
HEALTH REGULATIONS OF THE COUNTRIES THEY ARE VISITING – AND WHERE
NECESSARY HAVE THE REQUIRED VACCINATIONS AND DOCUMENTATION.
Please note Most flight tickets, once issued, cannot be changed without payment of
cancellation charges and/or the cost of a replacement ticket.
We strongly recommend that you check with your doctor, or seek professional medical
advice in respect of vaccinations required for specific areas, as this information is
AIRPORT SECURITY
constantly changing and being updated by both the destination country and the
Nowadays, there are much tighter security measures at all airports. To make your travel Department of Health. In case of accidents or illness, we strongly recommend that you
experience as pleasant as possible, we suggest you allow extra time for checking-in. Full take out adequate insurance cover. If you do become ill whilst in a country which is a
details of suggested check-in times will be highlighted on your itinerary. May we also member of the European Economic Area (EEA), you can take advantage of their health
remind you that certain items are not allowed to be carried in your hand luggage and services under the same terms as the residents of the country. The European Health
must be checked-in and placed in the hold. Detailed information of such items will be Insurance Card (EHIC) has now replaced the E111. You can apply for this card either
highlighted on your itinerary. online at www.dh.gov.uk/travellers (delivery within 7 days), by telephoning 0845 606
2030 (delivery within 10 days), or by post (application forms are available from the Post
AIRLINE DELAYS Office and delivery is within 21 days of receipt of application). At the time of going to
In the unlikely event of a delay caused by a non force majeure incident, responsibility for
print, there are no compulsory vaccinations required to enter any of the destinations
the arrangement of meals, overnight accommodation etc will rest with the airline.
featured in this brochure, provided you have not recently visited a country where
serious disease is prevalent, prior to departure – e.g. the yellow fever zones of Central
Under EU law you have rights, in some circumstances, to a refund and/or compensation
Africa or South America. However, the International Medical Centre advises all long-haul
from your airline in cases of denied boarding, cancellation or delay of flights. Full details
travellers to ensure that their Tetanus, Polio, Typhoid and Hepatitis ‘A’ vaccinations are
of these rights will be publicised at EU airports and will also be available from airlines.
up-to-date. In addition, precautions against Malaria are necessary for travel to Indonesia
However, reimbursement in such cases is the responsibility of the airline and will
(certain areas). We would also like to draw your attention to DVT (deep vein
not automatically entitle you to a refund of your holiday cost from us. Your right to
thrombosis) and ask that for further details you consult your doctor before travelling or
a refund and/or compensation from us is set out in clause 9 of our Booking Conditions.
visit the Government’s website on www.doh.gov.uk/dvt
If your airline does not comply with these rules, you should complain to the Air
Transport users’ Council on 020 7240 6061 / www.auc.org.uk
A free leaflet entitled ‘Advice on Health for Travellers’ is available. For a copy, contact
Elegant Resorts or the Department of Health on 0800 555 777. Alternatively, visit your
When long airline delays result in lost holiday time, we shall endeavour to recoup any
local Post Office.
unused accommodation nights, but this is entirely at the discretion of the propert.
HURRICANES
KNOW BEFORE YOU GO
There is a ‘hurricane season’ in the Caribbean, Gulf of Mexico, Central Mexico and
The Foreign & Commonwealth Office recommends that all British travellers look at their
South Eastern seaboard of America between June and November, the months of August
‘Know Before You Go’ section on their website www.fco.gov.uk/knowbeforeyougo
and September being especially susceptible. However, because of the nature of these
prior to overseas travel. A free booklet called ‘Travel Safe’ is also available online, which
weather phenomena, it is extremely difficult to provide accurate information. Whenever
contains all kinds of essential information.
possible we will advise all clients should hurricane activity threaten your holiday
destination when in resort, or immediately before travel. We will try and offer you the
SECURITY, HEALTH & SAFETY OVERSEAS
opportunity to return to the UK if possible, or to change your holiday plans to an
alternative destination providing accommodation is available.
Health & Safety is a prime subject for everyone who travels the world today and we
would ask that you observe good housekeeping habits and a common sense approach.
RAMADAN
Your personal welfare is our priority and we ask that you are fully aware of security and
Health & Safety whilst overseas. Petty crime, robberies and muggings can occur
The holy month of Ramadan is celebrated throughout Muslim countries including the
anywhere in the world and some destinations, particularly large cities, are worse than
Maldives from 13th September 2007, when Muslims must abstain from food, beverages
others. However, most hotels employ security guards and the chances of anything
and cigarettes during daylight hours. Non-Muslims are asked to respect those fasting by
unpleasant happening will be considerably reduced if you take a few precautions. Whilst
also not eating, drinking or smoking in public places from dawn to dusk. However, most
out and about, try not to carry a lot of cash with you and always leave your passports,
hotels provide screened areas for guests to dine in private and, from 6pm onwards,
unnecessary travellers’ cheques and any expensive jewellery in a secure place.
hotel bars and restaurants operate as usual. A conservative dress code should also be
strictly observed. It must be remembered though, that this is a time for celebration and
RESORT ACTIVITIES & WATERSPORTS
hotels do arrange sumptuous feasts at night in Ramadan tents. In fact, this can be a
fascinating time to visit and those guests with a passion for culture will enjoy the unique
None of the activities detailed in this brochure are organised by Elegant Resorts and we ambience.
cannot guarantee that they will be available. Some activities are also hazardous and we
cannot accept any liability. We therefore strongly recommend that, before taking part,
SPECIAL REQUESTS
you ensure that the persons or organisations providing these facilities are registered and
that you are adequately covered by your own insurance. This advice applies to all
When travelling with Elegant Resorts, we make it our priority to ensure that all elements
sporting and recreational activities.
of your holiday run as smoothly as possible. We will make every effort to meet any
dietary, hotel, flight seat requests etc. However, it is extremely important that these
PASSPORTS & ENTRY REQUIREMENTS
requests are put in writing, so that we can pass them on to the relevant airline or hotel.
Please enclose details of your special requests on the Booking Form at the back of this
ALL CLIENTS ARE RESPONSIBLE FOR ENSURING THAT THEY HAVE A VALID brochure.
PASSPORT AND MUST OBTAIN VISAS WHERE APPLICABLE.
Please note Special requests cannot be guaranteed and, in the event of non-compliance
A full ten-year British passport, with a minimum of six months validity, is required to visit of any special request, we do not hold any legal responsibility whatsoever.
all destinations featured in this brochure. For full information on any required visas, visit
the UK Passport Office website on www.passport.gov.uk
DATA PROTECTION
Visa requirements for UK passport holders and other nationals are under continual
We take full responsibility for ensuring that proper security measures are in place to
change. You should therefore check entry requirements with the appropriate embassy.
protect your information. When you make a booking, you consent to all the information
There are also some areas where travellers do not require a visa for entry unless their
you provide being passed on to our suppliers, wherever they may be based. Please ask
stay exceeds 21-30 days; others where a visa will be issued upon arrival.
for full details of our Data Protection Policy or visit our website
www.elegantresorts.co.uk
Please always verify visa requirements at the time of booking.
TRAVEL INSURANCE
For travel to the USA, all British passport holders, including children, must have either a ALL CLIENTS ARE ADVISED TO BE IN POSSESSION OF TRAVEL INSURANCE – IT
MACHINE READABLE PASSPORT and a VISA WAIVER FORM (obtained at the airport IS ESSENTIAL.
on departure), or a VALID VISA that must be obtained before travel from the US
authorities. Non-UK citizens or non-UK passport holders should contact The American Please call for details of our travel insurance, arranged by Travel & General Insurance
Embassy, London on 020 7499 9000 for further information. Alternatively, view their Services Ltd.
website on www.usembassy.org.uk
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