p64-65 mystery shopper nov7 4/11/08 18:17 Page 64
knowledge
ttglive.com
Mystery Shopper
from Sheffield
The Mystery Shopper visited two agencies in Sheffield on a Friday afternoon
and then selected a website from an internet search for “Cyprus holiday” and
a company advertising on Teletext.
This week’s challenge: The mystery shopper asked for a
14-night honeymoon in June 2009, staying in a five-star property
with bed and breakfast in Cyprus. The couple asked for good spa
and leisure facilities and a sea-view room.
CHALLENGE AT A GLANCE.
Who: Budget: £3,000 Where: Cyprus
TTG has teamed up with React
Surveys to simulate a realistic
Seal the deal with these tips from Training for Travel
booking process each week – that
means a mystery shopper looking for
History: Don’t miss the Aqua adventure: Cyprus’s Drinking: Wine lovers can Sightseeing: Suggest a
the best deal from agents and operators on the high street, Tomb of the Kings tour if great beaches offer a range enjoy an inexpensive tour romantic stroll around the
online, on TV or in newspapers. The Mystery Shopper
research is carried out on behalf of TTG by React Surveys,
staying in Paphos. History of watersports. Go scuba of the Lambouri Winery in picturesque harbour and
and no further details or information can be disclosed. lovers will enjoy exploring diving in Paralimni; it’s Limassol which has been castle of St Paul Pillar in
Researchers take into consideration first impression, sales
process, product and budget match and extras offered before
the underground tombs considered a “safe” place producing wine for 300 Paphos where, according
giving an unbiased opinion of which channel/company they carved out of rock, dating to practise the sport and years. Visitors can also to Greek mythology, the
would have booked with on that occasion. We do not claim
that the winner is the best in an area or specialist sector, as
back to the 4th century BC. visibility is 30-40 metres. purchase bottles on-site. goddess of love was born.
we may report on competing travel firms in the future.
Please note that the aim of The Real Deal is not to criticise
individual agents or companies, but to promote good sales
For more training tips and courses, go to
technique for the benefit of all in the travel trade.
trainingfortravel.com or
ttglive.com/knowledge TRAINING FOR TRAVEL
group ltd
Atheatreeventtohelpgivekidsabreak!
On the 25th of November, enjoy a performance of the
enchanting West End musical the Sound of Music
followed by an exclusive champagne reception with the
stars of the show.
Thanks to the Really Useful Theatre Company Ltd and
Malta Tourism Authority, the proceeds of the event will
benefit the Family Holiday Association, the charity that
gives children living in poverty a break away with their
family. Tickets are just £65 each or £600 for 10.
64 07.11.2008
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