p28 cruise nov7 4/11/08 19:17 Page 28
Cruise
Lee Hayhurst
020 7921 8001
lhayhurst@ttglive.com
For the latest cruise news, visit
ttglive.com/cruise
In brief
NCL to boost UK
■ Olsen adds sectors to Balmoral world cruise
Fred Olsen Cruise Lines has increased the
number of sectors available on Balmoral’s World
Cruise by adding Singapore to Yokohama,
agents’ training
Yokohama to Los Angeles and Los Angeles to
Dover. The 104-night voyage departs Dover in
Lee Hayhurst.
features from the US, such as the yearbook which
February 2009. Prices start at £1,575 for the final NORWEGIAN Cruise Line is promising to improve it was felt would not resonate with UK agents.
leg from Los Angeles to Dover. the training and support it offers agents by But it is being adapted to meet UK agents’
taking the best of what it does in the US and demands and will have extra features such as a
■ Transocean reaps Carnival dividend adapting it to the UK. section on accessibility for disabled customers.
Transocean Tours, the operator of the Marco Polo The first sign of this approach will be seen NCL is using Debbee Dale of AA Appointments
cruise ship, claims it has seen a hike in bookings in December when the line rebrands its NCL People Development to develop its online
since Carnival’s decision not to base Carnival Academy online training as NCL-U, as it has been training. She also works closely with Ace, which
Liberty in the UK next year. Michelle Daniels, called in the States since March. NCL hopes will give NCL-U accreditation.
sales manager of Cruise & Maritime Services, the The line will also change the name of the Ahead of the launch of NCL-U, agents will be
line’s UK sales agent, said: “Agents are keen to exclusive group of its most productive agents sent a DVD with the latest offers, images and
rebook clients following Carnival’s re-think.” from High Society to the President’s Club, the sales material so they can prepare for the 2009
name the line uses in the US. early wave period.
■ Cosmos Tourama adds two festive sailings Claire Riches, NCL head of marketing, said the
Escorted touring operator Cosmos Tourama has UK office should capitalise on the investment the
NCL to scrap fuel charge
added two Christmas market cruises for this line commits to agents in the US.
festive season. The two itineraries – Christmas on “I look at things like NCL-U and realise we as a NCL is scrapping its fuel surcharge for
the Danube and Festive France – are operated by company have developed a brand that is relevant bookings made on or after November 10 for
luxury specialist Avalon Cruises, onboard the to my market here in the UK,” she said. sailings in 2010. Bookings made before that
five-star Avalon Tranquility and Avalon Scenery Riches said she also intends to look at how will be subject to a refund depending on
respectively. Prices start from £1,099 for Festive the NCL UK website can make use of the TV the price of oil. The line will also refund
France and £1,015 for Christmas on the Danube. campaigns that NCL shows in the US. surcharges in 2009.
The UK version of NCL-U will not include all the
■ Blue Water Holidays extends operations
Cruise and boating specialist Blue Water Holidays
has extended its opening hours and launched
two websites, focusing on luxury cruises and late
deals. The firm will open seven days a week
including evenings and has also revamped its
existing sites. Juliet Peters, marketing manager,
said: “We have now reached our target of covering
the entire cruise and boating marketplace.”
■ SeaDream reintroduces cancellation policy
SeaDream Yacht Club has reintroduced a $50 per
person “cancel for any reason” policy, allowing
clients to defer travel plans for up to 18 months.
The line, which last offered such a policy after the
September 11 attacks in 2001, said it was bringing
it back because of the uncertain economic climate.
The policy allows customers to cancel bookings INDEPENDENCE DAY: Royal Caribbean Cruise Line and Eastern Airways hosted agents
up to 48 hours before departure and roll over in Southampton to see Independence of the Seas, one of the world’s largest ships. From
their money for a booking within 18 months. left: (back row) Natalie Gillie, Jesmond Travel; Christine Roper, The Travel Bureau; Lynda
Painter, Main Street USA; Eileen McBay, Eastern Airways; Philip Smith, Dawson & Sander-
ttglive.com
For the very latest cruise news,
son; (front row) Sarah Imrie, Royal Caribbean; Charlotte Tindle, Hays Travel; Rebecca
visit
ttglive.com/cruise Labron and Sarah McSkelly, both Thomas Cook; and Paula Moncur, Dawson & Sanderson
28 07.11.2008
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