p62-63 OTR nov7 4/11/08 16:33 Page 63
ttglive.com
on the road knowledge
What techniques do you employ to investing. For example, one initiative is our
ensure agents choose your product? online training academy
aptxperts.com
In sales, experience of the product and which we have recently set up for our
destination really helps, so I always include trade partners to assist them in confidently
my personal experiences and my passion selling our products.
for the destinations we cover and the
products we offer. What do you know about the job now
that you wish you had known
How have you when you started?
changed the way However nice you are to the
you deal with parking attendant/clamping
agents over the men, they still fine/clamp you.
past three years? So always put more credit in the
Getting feedback from meter than you need to.
the eyes and ears of the
trade is invaluable. We What has been your most Not being able t
o cook what she likes f
talk directly to agents embarrassing experience
or t
ea is a dr
awback
and take their views on the road?
back to the office, to see In an important meeting, I
how we can offer better overheard a staff member out- If you lost everything tomorrow,
support or promotion side saying “do you think that would you stay in travel?
ideas.
traf
fic war
dens – or wheel clamps
supplier drives the Astra that Unless the bright lights of Broadway
Natalie is not a fan o
f
is being clamped?”. Yes, it was my car! beckon. . .
Do you see the relationship between
suppliers and agents changing in the What do you miss most about home Tell us one thing that no one knows
future? If so, how? when you are away for work? about you
Customer service is a key focus in my Being able to cook whatever I like for I’m destined to win the lottery – or so I
role and something in which APT has been dinner. keep telling myself.
Win TWO tickets to AFRICA
LONDON
with ETHIOPIAN AIRLINES*
Rome
DUBAI
Complete the form below and drop it into the
JEDDAH
prize draw box located at our WTM stand no. AF 2750.
Now the choice of flying daily to 32 destinations
SAN’A
in Africa and to 52 destinations via Addis Ababa
across four continents is yours.
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For more information, please contact Ethiopian Airlines office, 1 Dukes Gate, Acton Lane,
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lonso@ethiopianairlines.com, Tel. 02089872480
Za
I would like to enter the Ethiopian Airlines prize draw to win
Two tickets to Africa.
Name ____________________
Organization ____________________
Job Title ____________________
E- mail ____________________
Tel. No. ____________________
07.11.2008 63
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