Amendments to the contract
variation an amount equivalent to 2 per cent of the
price of your travel arrangements, which excludes
13. In clauses 13 and 14, “another person” means
insurance premiums and any amendment charges, will
another person who satisfies all conditions applicable
Booking
be absorbed for increases but not retained from
to the holiday. A booking may be transferred to
refunds. For larger variations this 2 per cent will still be
another person provided that the Passenger
absorbed for increases but not retained from refunds.
consults with Ocean Village prior to purporting to
In either case there will be an administration charge of
transfer the holiday (so that, for example, Ocean
£1 per Passenger, together with an amount to cover
Village may require the holiday is transfered to
agents' commission. If this means the Passenger has
someone on its wait list) and Ocean Village receives
to pay an increase of more than 10 per cent of the
the transfer request more than 56 days before the
conditions
price of the holiday, the Passenger may cancel the
scheduled departure date. Between 56 and 14 days
holiday and receive a full refund of all monies paid,
(inclusive) before the scheduled departure date, Ocean
except for any amendment charges. Ocean Village will
Village will normally agree to such a transfer only
consider an appropriate refund of insurance premiums
where the original Passenger will be prevented from
paid if the Passenger can show that he/she was
travelling by reason of an unavoidable event (such as
unable to transfer or re-use the policy. Should the
illness, death of a close relative or jury service) and
Passenger decide to cancel for this reason, the
Ocean Village may require satisfactory evidence before
Passenger must exercise his/her right to do so within
agreeing to the transfer. All transfers of a booking to
14 days from the issue date printed on the final
another person at any time up to 14 days or more
invoice. Alternatively the Passenger can accept an
before the scheduled departure date will be subject to
offer of an alternative holiday if Ocean Village are able
an administration charge of £20.
to provide an alternative and transfer payment made in
14. Any request for a transfer of a booking to another respect of the original holiday to the alternative holiday.
person which is received by Ocean Village 13 days or If the cost of the alternative holiday is less than the
less before the scheduled departure date shall be original holiday the difference in price will be
treated as a cancellation by the Passenger of the refundable. Ocean Village will also pay compensation
These are the terms and conditions which will accompanied by a Passenger aged 21 or over who original booking and a cancellation charge under as set out in clause 27 below. Please note that travel
apply to your holiday. Please read them carefully will at all times during the holiday be responsible for clause 25 shall become payable. arrangements are not always purchased in local
as you will be bound by them. their welfare, conduct and behaviour.
15. Any transfer of a fly cruise will also be subject to
currency and some apparent changes have no impact
Definitions
6. Children aged 6 months or less at the any charges imposed by the airline. Passengers
on the price of your holiday due to contractual and
commencement of the holiday will be refused should note that airlines may not allow transfers on
other protection in place.
1. In these Conditions and unless the context requires
permission to board the cruise ship and Ocean Village scheduled flights and that a flight booking may have to 24. All accounts for on-board services and goods and
otherwise: “the Contract” means the contract made
shall have no liability whatsoever for any be cancelled and rebooked, in which event the re- for excursions must be settled in full before the
between Ocean Village and the Passenger relating to
consequences of such refusal. Certain cruises also booking will always be subject to flight availability and Passenger leaves the cruise ship. In the event that a
the holiday; “the cruise” means the cruise holiday as
have prohibitions on children aged 12 months or less. to payment of any charges imposed by the airline Passenger fails to settle his/her on-board account at
described in the relevant Ocean Village brochure or
Passengers should check with Ocean Village before which may, in some cases, be the full cost of the or before the completion of the cruise, Ocean Village
other documentation published by or on behalf of
booking. ticket. shall be entitled to make a reasonable administration
Ocean Village, including any flights to and from the UK
and any pre-cruise and/or post-cruise package, but
7. Ocean Village does not have on board its cruise 16. If a Passenger wishes to transfer to another
charge for the subsequent collection of such sum due
not including excursions or shuttle services; “force
ships adequate medical facilities for childbirth. holiday, this will generally be treated as a cancellation
in addition to any costs of legal process.
majeure” means unusual and unforeseeable
Accordingly pregnant women are only allowed to travel under clause 25. Ocean Village, at its discretion, may
Cancellation by the passenger
circumstances beyond the control of Ocean Village
if pregnant for 24 weeks or less at the time of the allow the transfer without treating it as a cancellation if
that Ocean Village cannot, even with the exercise of
cruise disembarkation. All pregnant women are the Ocean Village holiday to which the transfer is to be
25. The Passenger may cancel the Contract at any
reasonable skill and care, provide the holiday, or part
required to produce a doctor’s or midwife’s letter made departs within six months of the original and is
time prior to the commencement of the holiday via
thereof, including any part of the itinerary, and includes
stating that mother and baby are in good health, fit to for a higher price. Agreement to transfer a holiday
their travel agent, or for Passengers who have booked
(without limitation) war or threat of war, terrorist activity
travel and that the pregnancy is not high-risk. The would also be conditional upon such a request being
direct, by calling our Reservations Department but in
or the threat of terrorist activity, riots, civil commotion,
letter must also include the estimated date of delivery made more than 56 days before the original scheduled
that event Ocean Village shall be entitled to levy a
disaster, Act of God, natural and nuclear disaster, fire,
(EDD) calculated from both the last menstrual period departure date; there being availability; and the
cancellation charge as a percentage of the applicable
closure of ports, strikes or other industrial action,
(LMP) and ultrasound (if performed). Ocean Village payment of both an administration charge of £100 and
holiday price in accordance with the following scales.
medical problems on board the ship or at intended
cannot accept a booking or subsequently carry a any expenses (such as airline and/or hotel charges)
Period before departure within Cancellation
ports, including, in each case, incidents of infections or
Passenger unless they comply with the requirements incurred by Ocean Village as a result. Such a transfer
notice of cancellation is charges (percentage
other diseases or illnesses, lawful deviation at sea in
of this clause. In the case of a booking by or on behalf would only be allowed on one occasion. The criteria
received by Ocean Village of holiday price)
response to a distress call or other emergency and
of a pregnant Passenger made before it could for allowing transfers may be changed by Ocean
adverse weather conditions; “the holiday” means the
reasonably have been known that the Passenger Village at any time without notice.
From the date of booking
until 57 days before departure
Deposit
holiday (whether a cruise or a stay and cruise
would not be able to join the cruise by reason of this
17. All such transfers to another holiday will be treated
56 to 42 days 45%
package) as described in the relevant Ocean Village
clause, Ocean Village will refund in full the price paid
as a new booking. Any discount or promotion
41 to 16 days 75%
brochure or as otherwise advertised, including any
by or on behalf of that Passenger and the price paid
applicable to the original booking may not apply to the
15 to 6 days 90%
flights from and to the UK but not including excursions
by any accompanying Passenger but shall otherwise
new booking, in which case the Passenger shall be
or shuttle services; “itinerary” means the proposed
have no liability whatsoever. Ocean Village expressly
Less than 6 days before
required to pay any difference in price.
itinerary as described in the relevant Ocean Village
reserves the right to refuse passage on board to any
departure or failure to embark.
100%
brochure or other documentation published by or on
Passenger who appears to be in an advanced state of
18. After a holiday has been booked, Ocean Village For fly cruises, departure day is the date of the flight
behalf of Ocean Village; “Ocean Village” means
pregnancy and Ocean Village shall have no liability
will try to accommodate any request for a change departure.
Carnival plc trading as Ocean Village; “the
whatsoever in respect of either such refusal and/or the
(such as a change of hotel or cabin), but such
It may be possible for the Passenger to re-claim these
Passenger” means each and every person’s names in
carriage of any such Passenger.
changes are always at Ocean Village’s discretion and
cancellation charges (less any applicable excess)
the booking and/or a Ocean Village ticket; “the price”
are subject to an administration charge of £20.
8. Ocean Village reserves the right to require any
under the terms of the Passenger's insurance policy.
means the price for the holiday (excluding excursions
Passenger to produce medical evidence of fitness to
and any additional charges shown as such in the
Insurance
Claims should be submitted to the appropriate insurer.
travel on the holiday.
After departure, if the Passenger disembarks whether
relevant Ocean Village brochure or otherwise
19. It is a condition of the Contract that every
by reason of sickness or any other reason the
advertised) applicable at the time of booking and
9. Passengers with physical or mental disabilities or Passenger must have travel insurance in force for the
Passenger will not be entitled to a refund of a
payable by the Passenger under the Contract;
other conditions which may require special treatment entire duration of the holiday. If such insurance is not
proportion of the holiday not used.
“excursion” means any excursion offered for sale by
or assistance (including Passengers who use obtained through Ocean Village, details of suitable
Ocean Village for which a separate charge is payable
wheelchairs) must advise Ocean Village in writing alternative insurance (which must as a minimum
Alteration and cancellation by
outside the all-inclusive price of the holiday itself,
before a booking is made. Some hotels offer no or include medical and repatriation coverage for not less
whether booked in the UK prior to the
only limited facilities for disabled persons. Ocean than £2 million) must be provided at the time of
Ocean Village prior to departure
commencement of the holiday or at any time during
Village reserves the right to refuse to accept a booking booking or as soon as practicable thereafter. 26. Whilst Ocean Village will do its best not to cancel
the holiday; “shuttle service” means any
at such a hotel from or on behalf of any Passenger
20. Wherever possible, Ocean Village will offer general
or to make any significant alteration after a booking
transportation service (ferry, bus, coach or minibus)
with a disability. Passengers who use wheelchairs
assistance to any Passenger who suffers illness,
has been made, Ocean Village shall nevertheless be
which may (without guarantee) be available to Ocean
must furnish their own standard size wheelchairs and
personal injury or death during the period of the
entitled at any time prior to departure to cancel the
Village’s passengers in certain ports; “a significant
must be accompanied by a travelling companion fit
holiday, whether or not arising from an activity forming
Contract or to change the hotel or to change and/or
alteration” means major changes to your cruise or
and able to assist them. Ships wheelchairs are
part of the holiday and whether or not the result of fault
curtail the itinerary where this reasonably becomes
holiday; “Supplier(s)” means any company or
available for emergency use only. Further information is
by any party.
necessary on operational, commercial or other
individual which provides any service forming part of
contained in the brochure. Ocean Village reserves the grounds. Ocean Village will, inform the Passenger of
the holiday.
right to refuse passage to any Passenger who has 21. Any cost or expense which is reasonably incurred any such cancellation or change of itinerary as quickly
failed to notify Ocean Village of such disabilities or by Ocean Village for or on behalf of the Passenger in as possible (with, where appropriate, written
The contract
need for assistance or who in the opinion of Ocean respect of any form of medical, dental or similar confirmation as soon as reasonably possible
treatment, hotel, transportation, repatriation or any thereafter). If Ocean Village makes a significant
2. The Contract shall be between Ocean Village and
Village is unfit for travel or whose condition may
other expense shall be repayable by the Passenger to alteration to the holiday it will inform the Passenger or
the Passenger on the basis of these Conditions and
constitute a danger to themselves or to others on
Ocean Village, whether or not such sum is covered by his/her travel agent as soon as reasonably possible.
the information contained in the brochure, and shall be
board.
the Passenger’s travel insurance. Ocean Village may The Passenger will have the choice of either accepting
governed by English law and the non-exclusive 10. At a hotel and on board a cruise ship, a Passenger
incur a fine if the Passenger fails to comply with all the alteration, accepting the offer of an alternative
jurisdiction of the English courts. By entering the shall not have the right to exclusive occupancy of a
relevant visa or documentation requirements for their holiday of comparable standard if available (Ocean
Contract Ocean Village agrees to exercise reasonable twin/double room or a cabin with two or more berths
holiday. Ocean Village reserves the right to re-charge Village will refund any price difference if the alternative
skill and care to provide the holiday. unless the single person surcharge is paid. If a
any such fines to the Passenger. is of a lower value) or cancelling the holiday and
3. By making a booking, the Passenger confirms that
cancellation results in a Passenger becoming the sole
all persons named in the booking (and their personal
occupant of such a room or cabin, he/she shall be
Prices and extras
receiving a full refund of all monies paid. The
Passenger recognises and agrees that it will not
representatives) have agreed to be bound by these
liable to pay the single person surcharge. If a
22. All prices are based on costs and exchange rates normally be possible for Ocean Village to offer an
Conditions and all other terms of the Contract, and
cancellation reduces the number of Passengers
as at October 2008. Ocean Village reserves the right appropriate substitute holiday which is available at
that he/she has their authority to do so on their behalf.
originally booked in a room or cabin together, the
remaining Passengers shall each be liable to pay any
to vary particulars and prices shown in this brochure about the same time as and/or with a similar itinerary
4. All holidays are subject to availability at the time of increase in the price arising as the result of such
after the date of publication. Prices, discounts, to that originally booked, but Ocean Village will do its
booking. No Contract shall be made until the deposit reduction.
supplements and special offers advertised in this best to provide a suitable alternative. The Passenger
(or, where appropriate, the full price) has been paid,
brochure or elsewhere may be withdrawn or changed. must notify Ocean Village of his/her decision as soon
whether or not a booking confirmation has been
11. For fly cruises (and if not already confirmed at the
Prices may go up or down. Passengers should as reasonably possible and in any event not later than
issued, but all money paid to a travel agent shall be
time of booking), Ocean Village will issue an ATOL
contact their travel agent for up to date prices and 14 days of being informed of the significant alteration.
treated as having been paid to Ocean Village. Failure
confirmation invoice giving the details of the flight
charges before booking, or call us on 0845 358 5000,
27. If the Passenger cancels the holiday in the
to pay the balance by the due date shall entitle Ocean
arrangements (including UK and destination airports)
or visit our website:
www.oceanvillageholidays.co.uk
circumstances set out under clause 26 or if Ocean
Village to cancel the booking and retain the deposit by
within a reasonable time after such arrangements are
23. The price of your holiday can be varied due to Village cancels the holiday, the Passenger shall also be
way of a cancellation charge. Failure to pay any other
known.
changes in transportation costs such as fuel, entitled to compensation as follows (except if the
amount by the due date shall entitle Ocean Village to 12. Excursions may be available for separate purchase scheduled air fares and other airline cost changes change or cancellation is due to force majeure, non-
cancel the booking and to retain an amount by way of on board and from your hotel and are arranged by which are part of the contract between the airline (and payment by the Passenger or where the minimum
a cancellation charge as set out in clause 25. Ocean Village with local operators. They do not form their agents) and Ocean Village, government action number of Passengers required for a cruise to proceed
5. A booking may only be made by a Passenger aged
part of the Contract. Other excursions not arranged by
such as changes in VAT or any other government is not reached).
18 or over. All Passengers who, at the time of
Ocean Village may also be available for purchase at
imposed changes and currency changes in relation to
departure, will be under 18 years of age must be
the hotel, but such excursions similarly do not form
an exchange rate variation. In the case of any small
part of the Contract and Ocean Village has no
responsibility for their proper performance.
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