o Book
How to book
Price Information / How T
Call us on
In person at your Book online at
0845 358 5000
local ABTA travel agent oceanvillageholidays.co.uk
Monday to Friday 8.30am-6.00pm, Saturday 8.30am-5.00pm
(Calls are charged at local rates and may be recorded for training purposes)
Before you book, please make sure you have read the Price Information on page 120 and the Booking Conditions on
pages 126-127. Please note that by making a booking (either direct with Ocean Village or through your travel agent) and
paying the deposit/holiday price, you will be accepting our Booking Conditions and all other information relevant to your
holiday in this brochure.
When making your booking, please make sure you have the following information to hand:
1) Cruise and hotel details 3) Passenger details 7) Special requests
7 and 14 night cruises
We need the full name, gender and title (Mr, Mrs, Miss Requests for special dietary, mobility or medical
You can choose either a one or two week Mediterranean
etc) of each passenger as it appears in their passport. requirements must be made at the time of booking.
cruise itinerary or a two week Caribbean cruise itinerary.
We will also ask for each passenger’s date of birth. We Please see pages 116 and 122-123 for further
We need the ship name, cruise number, UK departure
also need the date of birth of any children (aged over 2 information.
date and the itinerary name(s).
and under 14) or infants travelling.
8) Celebration packages
14 night Stay and Cruise holidays
4) Address details
If you would like to book a Celebration Package (pages
This option features a seven night hotel stay followed We need the full postal address of all passengers 28-29) please contact Reservations at least a week
by your choice of seven night cruise. We need the ship travelling (including postcode) and at least one contact before the ship sails. Orders can be paid for using a
name, cruise/hotel number, UK departure date and the telephone number. credit or debit card, but please note that we only
hotel and itinerary name. We also need to know the accept Delta debit cards (not Switch or Maestro).
type of room you want to book (please see the table of
5) Flight details
room types on the hotel pages for the relevant room We need to know which regional UK airport you’d like
code letter). to fly from/to (excluding Cruise Only holidays). Details
When you have made your booking you will be given a
booking reference number. You will then need to pay a
Other holidays
can be found on page 118.
deposit of 10% of the holiday price per person (or the
For other holidays on Ocean Village (pages 36-37 and 6) Insurance details full balance for bookings made within 56 days of
40-41) and Ocean Village Two (pages 38-39) we need
All passengers travelling with Ocean Village must have
departure), plus the full insurance premium (where
the cruise/hotel number, UK departure date and the
valid travel insurance in place for their holiday. You can
applicable) at the time of booking. For passengers
itinerary name.
either take out travel insurance arranged for Ocean
booking direct with Ocean Village, deposits are only
2) Cabin/room details
Village passengers with Preferential Insurance Services
payable by credit or debit card. We only accept Delta
Limited (please see page 125 for details) or make your
debit cards, not Switch or Maestro. These deposits are
We need to know what grade of cabin you would
own arrangements. Whichever insurance you take out
not returnable in the case of cancellation but may be
like and how the beds should be configured on board
you will need to provide us with the following details:
recoverable under your insurance cover – please see
(i.e. twin or queen-size). Please note that in some
the name of your insurance provider, the policy
page 125 or check your alternative policy for details.
cabins and when third/fourth pull-down beds are used,
number, the name of the Emergency Assistance
the twin beds cannot be converted (see the Deck
Company nominated in the policy and its emergency
Plans/Cabin information for details). Please note that
telephone number.
we cannot guarantee the requested layout will be
available at Stay and Cruise hotels.
After booking
Once you have made your booking and paid your Your final balance can be taken from the credit it to us on 023 8065 7001 or return it by post.
deposit this is what will happen: or debit card used to pay your deposit. If you Whichever way you choose, please make sure we
We will send you a Booking Confirmation showing
prefer to pay by cheque, please make it payable receive your details as soon as possible – if we don’t
your holiday details and the remaining balance due.
to Ocean Village and send it to: receive this essential information it could delay
Please check this carefully.
Cruise Payments, Ocean Village, PO Box 1306, the start of your holiday.
Southampton SO14 3ZG.
Around 8-10 weeks before departure you will receive
Around 2-3 weeks before you travel you will receive
our Action Ashore booklet and booking form,
If you make a booking less than 56 days before your travel documents and luggage labels – either via
together with a general information pack detailing
departure we must receive full payment at the time your travel agent or sent direct to your home address
everything you need to know about your holiday.
of booking. if you booked direct with Ocean Village. Please check
Ocean Village must receive payment in full for your
Immigration regulations mean that we need certain
them to make sure the details are correct.
holiday no less than 56 days (eight weeks) before
details from everyone travelling with us. To give us If you book within two weeks of departure you will
departure. If we do not receive payment by this
this information you can visit our website at need to collect your flight tickets from the airport (no
time we reserve the right to end the contract
www.oceanvillageholidays.co.uk (select ‘Already cruise tickets will be required). For further information
between us and re-sell the accommodation held for
Booked?’ then ‘Update Your Details’), or complete please contact Reservations.
you, which means you will also forfeit your deposit.
the Holiday Information Form supplied and either fax
www.oceanvillageholidays.co.uk
120
121
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