Important
information
Passports and visas
allowed on one occasion. We reserve the right to change If the condition of your health as declared at the time of
If you are a British Citizen, a full passport (which will be
the criteria for allowing transfers at any time without notice. booking changes, you must inform us immediately.
valid for six months after the date you return from your
If you change holiday, a new fare will apply and any discount
If you have failed to advise us of any condition we
holiday) is required for all holidays in this brochure. Please
or promotional benefit you may have received at the time of
consider may be harmful either to yourself or any other
note that British Visitor passports are no longer valid. If you
the original booking may not apply to the new booking.
passenger during the course of your holiday we shall
need a new passport you should apply in good time prior to
Once a holiday is booked, Ocean Village will try to
refuse boarding. Please also note that, if in our
your departure. If you are applying for a passport for the first
accommodate any requested amendments to that
reasonable opinion or that of the ship’s Doctor or
time you may be required to attend an interview with the
holiday (e.g. change of cabin), although such changes
Master, your condition is, or becomes, such that it is
Passport Service and should allow a minimum of six weeks
are at Ocean Village’s discretion and are subject to an
beyond the care that we would be able to provide, we
for it to be issued. For more information please visit
administration fee of £20.
do reserve the right and entitlement to terminate your
www.ips.gov.uk or call 0845 358 5000. At the time of going Additionally where a passenger (or passengers) travelling holiday.
to press no visas were required for holders of British Citizen in a cabin cancel(s) but a person sharing the cabin
This may mean you will be landed at any port that the ship
passports. wishes to continue to travel, Ocean Village will reassess
calls at and in this situation you will be fully responsible for
If you DO NOT hold a British Citizen passport then your
the price on a reduced occupancy basis.
any costs or expenditure incurred. Failure to disclose details
passport, travel documentation and visa requirements may In some cases, due to circumstances beyond our of any specified or diagnosed condition may result in your
be different. Non-European passport holders may need a control, we may need to change flight or hotel details insurance being invalidated.
Schengen Visa to enter Europe, and should check the entry without prior warning. Ocean Village reserves the right to
requirements in advance, as these must be applied for in do this at any time.
Mobility
person. You should check with your Embassy or travel
All of the ships in our fleet cater for passengers bringing
agent, or call Ocean Village on 0845 071 0308 to ensure
Health wheelchairs or mobility scooters (referred to collectively in
you have the correct documentation for your holiday
For your own safety and wellbeing – and that of other this section as wheelchairs). With lifts and wheelchair
(particularly if you hold a British Subject passport).
passengers – you must be fit and healthy to travel with accessible routes to the vast majority of public areas on
us and to undertake all the flights and activities you have board, as well as a number of cabins adapted for wheelchair
Remember that children under 16 need travel documents
booked. There is a well equipped Medical Centre on users, including wide doorways and bathrooms featuring
too. For Mediterranean holidays, if children under 16 are not
board both ships supported by qualified doctors. All of wheel-in showers, we aim to make your stay as relaxing and
already included in a valid passport then they must have
our Medical Centres hold the distinction of being the first comfortable as possible.
their own passport in order to travel. For Caribbean holidays
and only facilities in the industry to be accredited by the
all children under 16 need to have their own passport.
If you are planning to bring a wheelchair on board with you,
prestigious United Kingdom Health Quality Services and
it is essential that you let us know at the time of booking so
Vaccinations
certified to ISO9001:2000.
we can advise you of restrictions on the size and type of
If you don’t like needles then the good news is that there However, the facilities are not designed for extensive or wheelchairs we accept on board (please note that we are
are no compulsory vaccinations required before you travel. continuing treatment of pre-existing conditions. Similarly unable to provide wheelchairs, walking frames or other
However, requirements do change so you should check there is no provision for such treatment on land stays. mobility aids for passenger use). We will then contact you to
with your GP or see the Department of Health’s leaflet Please note that all treatments on board are charged at obtain further information. Before making a booking, please
‘Health Advice for Travellers’ (available from Post Offices or private rates, although you should be able to claim most familiarise yourself with clause 9 of the booking conditions in
by visiting www.dh.gov.uk) before you leave. Alternatively, charges back through your holiday insurance after this brochure (see page 126).
you can find the location of your nearest MASTA (Medical payment of any excess.
Please be aware that a ship is not always the easiest
Advisory Service for Travellers Abroad) online at
Please note that : environment for using a wheelchair. Although our crew are
www.masta.org.
You must inform us at the time of booking of any always very helpful, they are unable to assist in moving you
Travel insurance
medical condition that requires special treatment whilst around the ship, or in any personal day-to-day tasks. For
It is a condition of each holiday booking/contract that
you are on holiday with Ocean Village. In particular we this reason, we require passengers who use a wheelchair to
every passenger travelling with Ocean Village must have
must be advised if you will be taking a nebuliser, CPAP be accompanied by a personal assistant/travelling
travel insurance in force for the entire duration of their
machine or any other medical electrical equipment, if companion to provide these services. There must be one
holiday. If your travel insurance was not obtained through
you will be taking an oxygen cylinder or oxygen able companion per wheelchair user. Standard cabins (i.e.
Ocean Village (see page 125 for full details) then details of a
concentrator, if you require peritoneal dialysis, or if you not adapted) are not suitable for full-time wheelchair users
suitable alternative insurance policy (which must, as a
will need to dispose of medical sharps. because their doorways are not wide enough for most
minimum, include medical and repatriation coverage for not
We are unable to carry passengers suffering from a wheelchairs to pass through and the bathrooms have raised
less than £2 million) must be provided before you travel. You
contagious disease (e.g. measles, chicken pox etc). thresholds. Part-time wheelchair users who wish to travel in
must also bring the details of your insurance policy with you
Passengers who normally require assistance in the a standard cabin must bring a collapsible wheelchair and
on holiday.
activities of daily living are advised that they must be negotiate the cabin without assistance from the ship’s crew.
accompanied by a fit and able travelling companion For the safety of the ship and everyone on board, all
Booking alterations who will be responsible for their general care at all wheelchairs and other aids to mobility must be stored inside
If a passenger wishes to transfer to another holiday, this will times during the holiday. your cabin at night or when you are not actually using them.
generally be treated as a cancellation under clause 25 of the Pregnant women are only allowed to sail if pregnant for
Please note that none of our land stay hotels offer specific
Booking Conditions (see pages 126-127 for details). Ocean 24 weeks or less at the time of the cruise
disabled access or facilities, and are therefore not suitable
Village, at its discretion, may allow the transfer without disembarkation. All pregnant women are required to
for full-time or part-time wheelchair users. Further details are
treating it as a cancellation if the Ocean Village holiday to produce a doctor’s or midwife’s letter stating that
available on request.
which the transfer is to be made departs within six months mother and baby are in good health, fit to travel and
of the original and is for a higher price. Agreement to that the pregnancy is not high-risk. The letter must also Mobility – Going ashore
transfer a holiday would also be conditional upon such a include the estimated date of delivery (EDD) calculated When choosing your cruise please bear in mind that it may
request being made more than 56 days before the original from both Last Menstrual Period (LMP) and ultrasound not be possible for wheelchair users to get ashore at ports
scheduled departure date; there being availability; and the (if performed). We cannot accept children under the of call. At the majority of ports visited by our ships, we are
payment of both an administration charge of £100 and any age of 6 months (12 months on transatlantic holidays) able to deploy a short ramped low-level gangway,
expenses (such as airline and/or hotel charges) incurred by at the start of the cruise. commonly referred to as the ship’s brow, to give all
Ocean Village as a result. Such a transfer would only be
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