Hotel
information
Taking a week’s hotel stay before joining your cruise? Whether you’re
enjoying a break in Majorca or Crete here’s some useful information about
your hotel stay.
Transfers Facilities
When you arrive at Palma or Heraklion airport and have You may be required to collect and carry your own
collected your luggage, you’ll pass through Customs luggage on arrival/departure at the hotel.
and will be met by your Ocean Village Representative, Tea and coffee making facilities are not available in hotel
who will direct you to waiting coaches for the transfer to rooms in Majorca or Crete.
your hotel. In order to provide the highest level of Any air conditioning or central heating provided may
service at the airport and your accommodation there only operate at certain times of the day or year at the
may not be a representative travelling with you on discretion of the hotel.
the coach. Where specified, children’s clubs and facilities are
Ocean Village Representatives
operated independently by the hotel and not by
Ocean Village.
A representative will be available at your hotel during While our hoteliers and suppliers should meet local and
your stay to make sure that your holiday goes smoothly. national health and safety standards, please note that
They will provide details of the Ocean Village ‘Action these standards do not always match those that we
Ashore’ activities that are available and can also book enjoy in the UK.
hire cars for you. Please note that the bed configuration requested at
Local charges
time of booking will be forwarded to the hotel but we
cannot guarantee that these requests can be met.
Please be aware that the use of some facilities in your
During early and late season holidays the hotel and
hotel or resort may incur extra local charges (such as
resort facilities available may vary from that stated. Also
sunbeds, sunbed mattresses, beach towels and
please be aware that local festivals may be held in some
umbrellas, sports facilities and watersports) for which
resorts. Although such circumstances are beyond our
you will need to pay locally. Beach towels may not be
control we will do everything we can to minimise the
supplied by all hotels, or they may be available on
impact on your holiday.
payment of a deposit.
Please note that most of the hotels used by
Special requests
Ocean Village may have an international clientele.
We always do our best to meet any special
Building work
requirements made at the time of booking (such as
adjacent rooms) but we are unable to guarantee that
General refurbishment and development work is
all special requests can be met.
occasionally carried out at the hotels and resorts we
use. Such work is required to maintain or improve
Special diets
standards and although it is not something we control,
Please note that Ocean Village cannot guarantee that
we will, if we are informed of work which will be
dietary requests can be met if taking a Stay and Cruise
occurring during your stay and which is likely to
holiday.
materially adversely affect it, endeavour to inform you of
it as soon as possible. Building works in the general
Clothing
vicinity of your hotel may be carried out by independent
third parties who are unconnected with the provision of
You may be required to wear smart casual clothes/long
the services forming part of your contract with us. It is
trousers for dinner at some hotels.
not possible for us to monitor such works and we are
Hotel star ratings
unable to inform you of them in advance of your stay.
The star rating given to each hotel is intended as a
Mobility
general guide to the overall quality of the property
Please note that none of our land stay hotels offer
relative to standards within that country. This is based
specific wheelchair access or facilities, and are therefore
on the official rating given by the authorities in the
not suitable for passengers who use wheelchairs on a
country concerned and the views (at the time of going
full-time or part-time basis. Further details are available
to press) of senior managers in both the UK and
on request.
overseas.
Ocean Village guest ratings
Joining the ship
Towards the end of your stay you’ll be advised of
These ratings are an average based on questionnaires
arrangements for leaving the hotel and transferring to
completed by Ocean Village guests, which rate the
the ship. In most cases you’ll be asked to check-out
overall enjoyment of the hotel stay. The questionnaires
(and settle the bill for any sundry items) by around
also allow guests to rate the food, entertainment, staff,
9am-12noon. You will then be taken to the port to
comfort and cleanliness of the hotel.
check-in and start the second week of your holiday on
board the ship.
www.oceanvillageholidays.co.uk
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