Important Information
wheelchair users easy access to shore. We do our very best
Delays
care of you could have an impact on the environment. Our
to make sure that all passengers are able to get ashore in as
Delays to both ships and to flights we have arranged, whilst
waste treatment facilities ensure that all waste water is
many ports as possible, although there will be times when it
very rare, do occur occasionally. In such situations where the
appropriately managed to minimise its impact upon the
is not possible to deploy the ship’s brow, particularly in ports
ship or a flight arranged by Ocean Village is delayed, we will
oceans. All general waste is treated on board to reduce its
with a large tidal range. At ports where it is not possible to
(in liaison with suppliers of services where appropriate) use
volume prior to landing ashore, and wherever possible general
use the ship’s brow, all access to shore will be by a narrow
our best efforts to ensure the comfort of passengers during
waste is recycled. We are reducing our air emissions through
stepped gangway that pivots to take account of the tide,
the course of any such delay. Depending on the particular
the implementation of fuel efficiency measures, including
known as the accommodation ladder. When the
circumstances, refreshments, accommodation and meals
improved hull coatings, low energy lamps, increased
accommodation ladder is in use, you will need some
may be provided as appropriate, subject always to the
recirculation of waste heat and improved efficiency in air
independent mobility in order to walk down the gangway.
facilities and services locally available. Ocean Village’s aim
conditioning, and we continue to explore new technologies.
At ports where the ship is unable to dock at the quayside,
will always be to minimise the inconvenience of any delays. Through these measures and other initiatives Ocean Village
indicated by a
▲
symbol by the destination description, and
will ensure that we help preserve our environment for future
where conditions permit, passengers are taken ashore by Brochure information
generations.
the ship’s launches (or “tenders”). There is a possibility in The information in this brochure represents Ocean Village’s
exceptional circumstances that launches will also be used plans and intentions at the time of going to press. Events ABTA membership
to get passengers ashore at ports featuring the
*
symbol. subsequent to the printing of the brochure may cause us Ocean Village is a member of ABTA with membership
Every effort will be made to offer access ashore via the unavoidably to change our plans, which could affect the number V8764. ABTA and ABTA members help
‘tenders’ but you must have some independent mobility in published itineraries and/or the prices and port taxes. holidaymakers to get the most from their travel and assist
order to step into the tenders and out of them on the shore In the event of such changes or alterations, you will be them when things do not go according to plan. We are
side. Please note that for Health and Safety reasons, the told immediately, but Ocean Village gives notice that all obliged to maintain a high standard of service to you by
crew are unable to lift passengers into and out of tenders. information in this brochure is subject to alteration with ABTA's Code of Conduct. For further information about
For passengers who use a wheelchair part-time and have
or without notice. Passengers are carried subject to the ABTA, the Code of Conduct and the arbitration scheme
sufficient independent mobility to step in and out of the
conditions of the carriers concerned. You will find available to you if you have a complaint, contact ABTA
tender, we will transfer wheelchairs into the tender or onto
Ocean Village booking conditions at the back of this at 68-71 Newman Street, London W1T 3AH, call
the quayside as appropriate, provided no individual part of
brochure on pages 126-127. 020 7637 2444 or visit www.abta.com.
the wheelchair weighs more than 32kgs when broken We are able to provide core information about our holidays
Your financial protection
down. You or your travelling companion will be responsible in alternative formats. If you would like to discuss your
The fly cruises in this brochure are ATOL protected by the
for dismantling and assembling your wheelchair, although if requirements please call 0845 358 5000.
Civil Aviation Authority. Our ATOL number is ATOL 6294.
requested, we will endeavour to assist where practical and
The photography used in this brochure depicts typical ATOL protection does not apply to all cruises shown in this
safe to do so. Occasionally, at certain terminals at which the
locations and scenes that may be viewed on an Ocean brochure. All non-fly cruises sold in the UK are protected by
ship berths there are specific access issues and we aim to
Village holiday. Any imagery used may not be a specific ABTA. Please see our booking conditions for more
provide information on such issues in advance of the cruise.
representation of what can be seen on that cruise, but may information, and if in doubt ask us to confirm what protection
Mobility – Action Ashore
simply reflect the ambience or theme of a location visited. may apply to your booking.
We will send you an Action Ashore brochure about 8-10
Data protection
weeks before your departure date. The brochure
Ocean Village is a trading name of Carnival plc. Personal
descriptions set out to offer practical advice based upon our
information you provide to us in connection with your
operating experience. We would strongly advise you to read
booking will be processed by Carnival plc in accordance
the excursion descriptions to make sure that your chosen
with our Data Protection Policy set out in the Booking
trip is suitable for your individual personal requirements. The
Conditions and for marketing purposes as set out below.
majority of our Action Ashore trips use coaches. We use our
best efforts to obtain appropriate transport although it is not
Carnival plc may wish to contact you by post, e-mail and/or
always possible to secure fully accessible vehicles. Please
telephone with information and offers on Ocean Village
note that should passengers wish to travel independently
holidays and occasionally other Carnival cruise brands, or
taxis are usually available for hire close to the ship’s berth.
for market research purposes.
Cancellations
If you prefer not to be contacted please contact us at:
Customer Data Department, Ocean Village, Richmond
We hope you don’t have to cancel your holiday with Ocean
House, Terminus Terrace, Southampton, SO14 3PN.
Village. But if you do, for whatever reason, you must contact
us immediately to confirm cancellation, returning any deposit Environmental statement
confirmations or tickets you’ve received for cancellation. At Ocean Village we take our environmental responsibilities
Cancellation charges will then apply in accordance with the very seriously and are committed to reducing our
scales set out in the booking conditions on pages 126-127. environmental impact. We are dedicated to preserving the
Destination safety
marine environment in which we operate, and therefore
believe it is our duty to introduce environmental practices,
The Foreign and Commonwealth Office Travel Advice Unit
which set a high standard of excellence and responsibility.
may have issued information about your holiday destination.
To support our aim we have developed an environmental
You are advised to check this information on BBC2 Ceefax
management system independently certified to ISO 14001,
page 470 onwards, on the internet at www.fco.gov.uk/travel
which is the most widely recognised global standard for
or by telephone on 0845 850 2829. Alternatively, you can
improving environmental performance.
contact the ABTA Information Department on 0901 201
5050 (calls are charged at 50p per minute).
We recognise that without appropriate treatment the waste
generated on board our ships, together with the fuel and
other products we use to transport, feed, entertain and take
www.oceanvillageholidays.co.uk
122
123
Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68  |  Page 69  |  Page 70  |  Page 71  |  Page 72  |  Page 73  |  Page 74  |  Page 75  |  Page 76  |  Page 77  |  Page 78  |  Page 79  |  Page 80  |  Page 81  |  Page 82  |  Page 83  |  Page 84  |  Page 85  |  Page 86  |  Page 87  |  Page 88  |  Page 89  |  Page 90  |  Page 91  |  Page 92  |  Page 93  |  Page 94  |  Page 95  |  Page 96  |  Page 97  |  Page 98  |  Page 99  |  Page 100  |  Page 101  |  Page 102  |  Page 103  |  Page 104  |  Page 105  |  Page 106  |  Page 107  |  Page 108  |  Page 109  |  Page 110  |  Page 111  |  Page 112  |  Page 113  |  Page 114  |  Page 115  |  Page 116  |  Page 117  |  Page 118  |  Page 119  |  Page 120  |  Page 121  |  Page 122  |  Page 123  |  Page 124  |  Page 125  |  Page 126  |  Page 127