p52-53 Mystery Shopper oct3 30/9/08 10:58 Page 53
ttglive.com
mystery shopper knowledge
This week’s contenders: high street v internet
First Choice Thomas Cook Latedeals Travel Club
17 Cricklade Street 25 Cricklade Street
latedeals.co.uk via Teletext
I received a A polite agent The site was The details
warm welcome, acknowledged slow at first provided on
and a friendly me on entering but clear Teletext were
consultant the shop. They and easy to reasonable but
enquired about my travel listened carefully to what I navigate. Using drop-down not very informative. They
dates, price range and length wanted and established the boxes I could select destination, included dates, prices and
of stay. While the agent found type of accommodation I dates of travel, budget, length destinations but that was all.
a good package, it was self- needed, my budget, travel of stay and departure airports. However, a phone number
catering. I explained I wanted dates and passengers. I was From my search, I was provided was supplied which I used and
all-inclusive but was told that I offered one week all-inclusive with more than 50 options I spoke to a friendly, attentive,
would not find anything in my in Fuerteventura that met starting from about £400. I agent. They recommended a
budget. Only one all-inclusive all my requirements and was opted for one in Gran Canaria beachfront hotel in a small
search was done which came only £11 over budget. No extras which the site recommended all-inclusive resort in Tenerife.
to £911. I was therefore were mentioned but I was for people on a budget, but this The price was £200 over budget,
quoted for self-catering which provided information on the was still £1,000. The site did but the hotel looked magnifi-
came to £618 for one week in hotel facilities and its location, ask about insurance, car hire, cent and the consultant was
Gran Canaria. Travel insurance and encouraged to consider the room upgrades, plus flight de- helpful. No extras offered, but
was mentioned in the quote. holiday and to return to book. tails such as meals and seats. I was encouraged to book.
✔First impressions ✔First impressions ✘ First impressions ✘ First impressions
✔Sales process ✔Sales process ✔Sales process ✔Sales process
✘ Product match ✔Product match ✘ Product match ✘ Product match
✘ Incentive to book ✔Incentive to book ✔Incentive to book ✔Incentive to book
This week’s winner: Thomas Cook
Thomas Cook offered the best value for money and would have secured
my booking on this occasion. Donna quoted £646 for seven nights’ all-
inclusive for two adults staying at the Oasis Village in Corralejo in
Fuerteventura, flying from Bristol on December 10. The consultant I spoke
next
week
to through the Teletext/Travel Club enquiry was also very helpful and
Donna Lewis from
had the quote been cheaper they would have secured my booking on
Thomas Cook wins
this week’s challenge
another occasion. I was disappointed that First Choice dismissed my
enquiry for all-inclusive on my budget, while
latedeals.co.uk was
Mystery Shopper goes
informative but too expensive and slow.
to the east Midlands
Seal the deal with these tips from Training for Travel
Mount Teide: Spain’s highest Downsize: For a rustic holiday, Aqua Adventure: Watersport La Gomera: Advise a tour to
mountain, Mount Teide, is an suggest the smallest of the enthusiasts will love Fuerteven- La Gomera – a beautiful but
TRAINING FOR TRAVEL
active though dormant volcano Canary islands, El Hierro tura, which is famous for its lesser known island. Visitors
group ltd
in Tenerife’s Teide national where clients can stay in the windsurfing. Go in July and can witness the unique
For more training tips
park. Suggest a night tour world’s smallest hotel – listed watch the world championships, whistling language which
and courses, go to
into the park for one of the as Club Punta Grande in the which take place here every locals have used since the
best places to see the stars. Guinness Book of Records – year. Roman times.
trainingfortravel.com or
ttglive.com/knowledge
03.10.2008 53
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