p40-41 letters oct3 30/9/08 17:55 Page 40
your letters
Kuoni, please come and take
your brochures from us!
We have received piles of Kuoni 2008
brochures in our store today.
Maybe someone from Kuoni can come to our
Flight-only can
office to collect them and distribute them to
the shops that are no doubt in need.
Perhaps Kuoni should enter the “Ungreen”
awards for the most wasted trees.
Jill, Annette and Gemma
be protected too
Pole Travel, Manchester
It’s no mystery that Seasons THE MESSAGE to agents and LET Jetset to have failed this year, and no
in Style supports agents customers following the XL
OF THE
TER
doubt there will be more.
I was delighted to see that Seasons in Style Leisure Group failure must be We contact the agents of any
came out on top recently in Mystery Shopper loud and clear: book your flights
WEEK
affected passengers often before
(TTG September 19). as well as your holidays only with the agent is aware of what has hap-
It showed partially what Seasons in Style is a bonded operator. pened to the airline. We also provide al-
about in that we strive to give the best Your report about the failure of Zoom Air- ternatives or offer a full refund for passengers
possible service to our direct clients and lines (TTG September 5) rightly highlighted the yet to travel, and assistance for customers in
agents. But I would also like to take this discrepancy in cover for passengers booking transit and reimbursement of additional costs.
opportunity to point out that the quote given direct with the airline and passengers booking Zoom suspended operations late on August
would have been exactly the same if the through operators, but it is not correct to state 28, yet by 10am the next day we had arrange-
request had come from an agent. that only those buying a package were pro- ments in place for all our passengers via their
We are dedicated 100% to support the trade tected. Every seat-only passenger booked travel agent.
and I hope the comments from the Mystery through Jetset Flights is protected through The message for agents is to tell passengers
Shopper will encourage those agents that have our Scheduled Airlines Failure Insurance. to book through operators such as Jetset
not used us before to call us so that they can Jetset has procedures to protect passengers that will protect them even on flight-only,
experience the same high standard of service. and agents. Although we had just a few especially in the current economic climate.
passengers with XL, we had more affected by
Graeme George Zoom’s failure – and none of them lost money. Adrian Smyth.
managing director, Seasons in Style Zoom was in fact the eighth airline sold by sales director, Jetset, Enfield
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40 03.10.2008
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