p58-59 mystery shopper sep12 8/9/08 15:58 Page 59
ttglive.com
mystery shopper knowledge
This week’s contenders: high street v internet
First Choice
Nicoll World Travel Superbreak EasyBreaks
3 South Street
23 High East Street superbreak.com easy-breaks.com
After a warm The consultant The website was This colourful
welcome, my was friendly easy to read and site had simple
requirements and helpful but navigate. Having but comprehen-
were quickly hadn’t received entered details sive search
established. These were then any UK Christmas brochures about my travel dates, number options and was easy to
discussed in detail as the so wasn’t able to advise fully. of guests and hotel type, I navigate. There was the oppor-
consultant tried several However, they did go through was presented with a good tunity to select UK regions and
options enthusiastically to their most relevant UK selection of packages that desired property ratings, as
find the best deal. She recom- brochures with me. They matched my requirements. I well as number of nights and
mended the Oban Bay Hotel in also mentioned a local hotel selected the same Oban Bay travel dates. The search results
Argyll which had spa facilities recommended by a regular Hotel, Argyll, that First Choice were also presented clearly.
and entertainment and also client for its Christmas breaks. had recommended. I was One of the hotels that
came in under budget. The But they didn’t attempt to offered the same deal, staying appeared was the Oban Bay
agent contacted Superbreak to phone any operators or ask four nights from December Hotel again, but this time the
check availability, and I was a colleague for advice. However, 23 over Christmas, on a total price was more than
advised to book soon as space they took down my details half-board basis with lunch £150 cheaper than previous
was limited. No extras were and I later received a call to included. I was also quoted the quotes. The site provided a
offered but this agent’s service say a Superbreak brochure same price: £572. However, no good overview of the property
could not have been better. had been ordered for me. incentives to book were offered. plus several pictures.
✔First impressions ✔First impressions ✔First impressions ✔First impressions
✔Sales process ✔Sales process ✔Sales process ✔Sales process
✔Product match ✘ Product match ✔Product match ✔Product match
✔Incentive to book ✘ Incentive to book ✘ Incentive to book ✔Incentive to book
This week’s winner: Easy-breaks.com
The consultant at Nicoll World Travel did their best to help me with
next
limited resources. Superbreak.com matched the First Choice outlet for
week
price, but I preferred the excellent personal service at the high street shop.
I would have been very tempted to book with First Choice, but the
significant saving offered through EasyBreaks meant the website would
Mystery Shopper goes
to the south-west
This week’s Mystery
have clinched my booking on this occasion. It offered four nights’ half-board
Shopper winner is
at the Oban Bay Hotel in Argyll, arriving on December 23, for two adults,
website Easy-
Breaks.com
including Christmas lunch, for £418 – cheaper than any other quote.
Test your knowledge and be entered to win a free
stay at the Secrets or Dream s Resort & Spa of your
choice.
Master Agents...
So, what are you waiting for?
This could be you!
Unlimited-Luxury.
®
Unlimited-Luxury.
®
www.ttglive.com/secretsanddreams
©2008 AMRESORTS.
12.09.2008 59
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