p56-57 OTR sep12 9/9/08 16:46 Page 57
ttglive.com
on the road knowledge
h
c
Do you see the relationship A few months ago I was coming
-image.
between suppliers and agents home from seeing a client in the
changing in the future? If so, city and saw a woman dressed in a
photo swiss
how? nun’s habit. I asked her if she was
Both suppliers and agents will going to The Sound of Music and then
be increasingly looking at the proceeded to tell her how much she
bottom line: suppliers will want was going to love it! I was so embar-
to spend less and achieve more rassed when she said she was a real
as fuel prices and environmental nun that I got off at the next tube
concerns grow; while agents will be stop and waited for the next one.
looking at making more money out of
incentives. The onus will therefore be What do you miss most
Working f
or a Swiss airline has turned Shaun int
o a Swiss e
xpert
on developing strong relationships that about home when you are
secure mutually beneficial business. away for work?
My bed.
How have you changed the way you What do you know about the
deal with agents over the past three job now that you wish you If you lost everything
years? had known when you tomorrow, would you stay
Previously, business deals could be done on started? in travel?
the back of a beer mat over the odd lunch. All the great people in Definitely. It is an exciting
Now I hold much more regular office travel that I have met so industry filled with
meetings – at least once a month for larger far. And also know- interesting people and no
agencies and quarterly, minimum, for ing Switzerland as day is ever the same.
smaller ones – with both managers and well as I do now.
consultants. I also put a lot more thought Tell us one thing no one
into incentives too, as resources become What has been your most knows about you
more expensive, and forward planning of embarrassing experience While living in Israel several years ago I
initiatives has become a lot more important. on the road? trained and qualified as a scuba divemaster.
Courses for
the
2008
Wednesday 24th September
Glaziers Hall,
London Bridge,
London
Sponsors
Join the Caribbean Tourism Organisation & our industry
partners at our forthcoming UK academy, including
Caribbean training sessions, a networking lunch and a
cocktail & canapé reception.
Registration is FREE
Sign up now by email to:
caribbeanevent@thenetwork-uk.com or call 0208 7424077
visit www.caribbean.co.uk for more details.
12.09.2008 57
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