p56-57 OTR sep12 8/9/08 16:01 Page 56
knowledge
ttglive.com
On the Road
How many days on average do you
spend on the road?
Four days a week, minimum.
with Shaun Crause
What has been your greatest
achievement in your current role?
When I started, BCD Travel was
concentrating all of its efforts and revenue
from Swiss International Air Lines
on other airlines. Since taking up the role
of lead carrier on this account, we’ve seen
a dramatic turnaround in our “share” of
revenue. Now we have active marketing
In the driving sea
t
and sales activities with them.
What techniques do you employ to
Name:
Shaun Crause
ensure agents choose your product?
Age:
44
I balance good product knowledge with
Job title:
Key account manager (
corporat
e)
keeping abreast of industry develop-
Length of time in y
our curr
ent job:
Three years
ments so I can deliver a service that
Previous job:
Overseas ar
ea manager
, First C
hoice Holida
ys
adapts to changing needs. My mobile
Specialis
t areas/
regions co
vered:
Corporat
e trav
el to
is also attached like an umbilical cord
Switzerland and the r
est of
the world
allowing me to stay in contact with
Favourite des
tination:
The US
clients even when I’m abroad. And I even
What is on y
our iPod a
t the moment:
Michael Buble
,
help out leisure sales from time to time.
Amy Winehouse
, Madonna
There’s only one person in this field and
Last book y
ou read? Did y
ou enjo
y it? Hogfather
by Terr
y
as my background is in this area, I can
Pratchett – it made me laugh offer support when projects, such as
presentations, require two people.
(JWFZPVSXJOUFSTBMFTBMJGU 
THE ALTERNATIVE
The alternative
to increasingly
expensive bonds,
which have
[MXL 1IHLSXIPW 7OM
better merchant
¦ 2); JSV ;MRXIV 
acquirer rates and
ˆ 9T XS  IEVP] FSSOMRK HMWGSYRX
ˆ *VII RMKLXW ERH %2= (%= EVVMZEP
 a new solution for
ˆ )\GPYWMZI 1IHLSXIPWSRP] TVSTIVXMIW
cashfl ow headaches
ˆ +VIEX WOM GSZIVEKI MRGPYHMRK *VERGI %YWXVME
&YPKEVME -XEP] %RHSVVE
7[MX^IVPERH
ˆ 7OM VIWSVX XVERWJIVW EZEMPEFPI
PROFESSIONAL HELP TO SET UP AND RUN
YOUR INDEPENDENT TRAVEL BUSINESS
Contact Matt Skilton on 01483 545 783
3R WIPIGXIH TVSTIVXMIW SRP]
VIJQIHXXK
or email him at matt.skilton@traveltrust.co.uk
56 12.09.2008
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