Terms & Conditions
Registration Transferring Courses
Transfer requests must be made in writing and
Provisional Bookings received at least 14 days before the event or
Provisional bookings must be confirmed in writing cancellation charges will apply.
with either a Purchase Order, Credit Card, Cheque LRQA Training will try to offer a place on the same
or BACS, where applicable and within 7 days. course (subject to availability) and attendance must
be within six months of the original course date.
Overseas Bookings If a delegate wishes to transfer a booking between
Bookings received from companies outside Europe 14-28 days of the course start date there will be an
must be paid by credit card. administrative charge of 25% of the course fee.
Confirmed Bookings The delegate will remain liable in full for all
Bookings must be confirmed in writing to LRQA accommodation and other costs incurred. If that
Training. Once we have received your booking transfer is then cancelled at any time, the course
confirmation a legally binding contract is formed and fee remains payable.
these terms and conditions shall apply.
Cancelling Bookings
Fees and Payment For cancellations made in writing and received:
» Over 28 days before the event, course fees will
Course Fees be refunded
All course fees are payable upon confirmation of » 14-28 days prior to the start date, a charge of
booking and an invoice will be sent to you (UK clients 50% of the course fee will be payable
only). Bookings cannot be secured until payment of » 14 days or less the full course fees will be charged.
the invoice is received. VAT is chargeable at the
standard rate. All fees are current at the time of Cancelling Accommodation
going to print. However, we reserve the right to You will be liable for any costs incurred by LRQA
change them. Training as a result of cancelling accommodation.
In the event of LRQA cancelling a course, you will be
Accommodation Fees liable for any hotel charge where you have booked
All accommodation fees are payable upon your own accommodation.
confirmation of requirements and an invoice will be
sent to you. The charge includes dinner (table d’hote), Issued Pre-Course Material
bed and breakfast. VAT is chargeable at the standard For cancellations where:
rate. » standards have been issued, as part of pre-course
material, a charge of £80 will apply.
Booking Amendments » EFQM Excellence Assessor Training pre-course
material has been issued a charge of £125
Delegate Substitutions will apply
Substitutions can be made at any time without Pre-course material is non-returnable.
incurring a penalty. Changes to any booking need to
be made in writing. Cancellation/Amendment of Courses
LRQA Training reserves the right to change the course
content and/or trainer, at any time.
LRQA Training reserves the right to alter or cancel
published dates and change venues without liability,
however, in these circumstances, delegates will be
offered an alternative date or a full refund.
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