Introducing the EFQM Excellence Model
You need this course if …
» you are responsible for applying EFQM Excellence in your organisation
» you are planning to attend our EFQM Excellence Assessor Training course
You will learn …
» the aims and background to EFQM Excellence
» how to use the EFQM Excellence Model as a framework for self assessment
» how to understand the criteria and its application
» the potential benefits of using self assessment as a diagnostic tool
» use the output from self assessment to prioritise and drive improvement
» how to gain commitment
You need …
» a sound background in management systems and business processes
» this course if planning to attend our EFQM Excellence Assessor Training
Your future development …
» EFQM Excellence Assessor Training
» Effective Performance Measurement
» Process Mapping and Improvement
» Problem Solving Tools and Techniques
» Techniques for Measuring Customer Satisfaction
Course length
One day
Cost per delegate (exc VAT)
£385
Course dates Area
Book this course
08 Oct 2008 Reading
12 Jan 2009 Daventry
Five or more delegates?
Click here to view our In-Company Options
14 May 2009 Reading
www.lrqa.co.uk/training
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