Techniques for Measuring Customer Satisfaction Effective Performance Measurement
You need this course if …
» you want to improve your organisation’s approach to developing and
using performance measurement
You will learn …
» what the key elements of performance measurement are and why we need to measure
performance
» to review and assess the maturity and effectiveness of your current measurement
approaches
» how to select a high level set of balanced measures for your organisation
» how to design effective measures and metrics for use at any level in an organisation
» report results effectively and use them to prioritise decisions and actions for improvement
Your future development …
» Techniques for Measuring Customer Satisfaction
» Problem Solving Tools and Techniques
» Process Mapping and Improvement
» Leading/Managing Change
Course length
One day
Cost per delegate (exc VAT)
£385
Course dates Area
24 Sep 2008 Stratford-upon-Avon
Book this course
18 Nov 2008 Reading
11 Feb 2009 Chapel Brampton
Five or more delegates?
Click here to view our In-Company Options
15 Jun 2009 Reading
Click here to view our booking form
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