EFQM Excellence Model Assessor Training
You need this course if …
» you are looking for a framework against which to assess business performance
» you have attended our Introducing the EFQM Excellence Model course
You will learn …
» the history and structure of the EFQM Excellence Model
» to interpret the EFQM Excellence Model criteria
» to apply the RADAR assessment framework and scoring approach
» how to conduct consistent assessments of organisations’ strength and areas for
improvement
» consensus reaching (team based assessment) and Scoring
» how to plan a site visit to verify findings
» to prepare useful feedback reports
» to operate successfully as part of an assessment team
You need …
» to have background knowledge of the EFQM Excellence Model
» to complete comprehensive pre-course work which forms the basis for all practical exercises
(allow 20-30 hours)
Your future development …
» Effective Performance Measurement
» Process Mapping and Improvement
» Techniques for Measuring Customer Satisfaction
Course length
Two days
Cost per delegate (exc VAT)
£670
Course dates Area
Book this course
12-13 Nov 2008 Reading
05-06 Feb 2009 Daventry
Five or more delegates?
Click here to view our In-Company Options
08-09 Jun 2009 Reading
Click here to view our booking form
66/67
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