What’s in a name? People


Service It really is all about people, and


Pensord People are valued and developed, as reflected in innovations such as our Staff Stakeholder scheme, which gave staff a share of ownership, and the


Pensord People Development Academy, which helps them reach their potential.


Service is a key principle of our Pensord Charter, the company Bible which places the customer at the focal point of the business. Pensord People are committed to excellence in all that they do.


Each customer is allocated a Title Manager as part of our Customer Care Team, and that relationship holds from file delivery to despatch. Our commercial team also works proactively with customers to identify the best value options.


Investment


Our investment in staff development, both in time and financial resources, pays dividends in improving skills and producing future leaders, and our official Investors in People status is testament to that. We also ensure we invest in the latest technology throughout the business to maximise our efficiency and maintain our competitive edge.


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Value


Value is a perception, and best value is enhanced through continued investment and continuing development in innovations. E-innovations (online and digital) are the likely source for future added value.


We were the first specialist sheet-fed magazine printer to promote a Digital Editions service back in 2008, and today we remain entirely focused on the rapidly evolving area of online and digital to ensure we develop e-publishing strategies today so our customers thrive tomorrow.


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