p48 jenny oct10 6/10/08 12:10 Page 48
knowledge
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Jenny Ley-Meek “That little fire of
enthusiasm that ignited in my belly
made me desperate to put all of this
excellent advice into practice”
N
ando Parrado’s incredible story Directline Holidays then focused on the
of his determination to survive importance of knowing who our partners
when his plane crashed in the are. Their advice was to work only with
Andes in 1972 was a fitting end those who support you, and ditch the rest.
to one of the best Advantage conferences As they talked about the value of
I have attended. It wrapped up three choosing partners carefully,
days of invaluable experience-sharing I wrote down a list of the
for any agent – myself included. bed banks I have been able to
“You’re never too old to learn” count on during the XL
was the most motivating crisis and those who
session of the event. Better never bothered to
than listening to a high-profile answer emails or
speaker, this session focused phone messages.
instead on agents’ own case By the time CBT
studies, and through fellow Travel was driving home
Advantage members we were the message of “getting
shown examples of best practice. out into the community” –
In the first 10 minutes of the session becoming more proactive
I had scribbled five pages of notes of and raising the profile of your
things to do back in the office, including: business – I found that my head was
■ Plan for success: have a long-term vision continuously nodding in agreement.
for my business At a time when we agents have never
■ Create a flexible business plan with clear found it so tough, that little fire of
objectives enthusiasm and motivation that ignited
■ Monitor their progress regularly in my belly on day one of the conference
■ Measure results to ensure achievement of made me desperate to get back into my
goals office and put all of this excellent advice
Willie Stewart of Stewart Travel stressed into practice.
that a great team is the foundation of any
successful company and that energising
staff is essential. I made further notes to
remind myself of the importance of my
team and circled the following points:
■ Communicate more
■ Stop assuming everyone in the team
is in the know
■ Create team spirit Jenny Ley-Meek works for homeworking
■ Encourage staff brainstorming company Superior Travel
48 10.10.2008
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