p40-41 letters 7/10/08 17:26 Page 45
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letters
Industry also helped XL staff AAC can help you clear your National Express, tachographs
– not just the customers confused mind at WTM – and £22 for my taxi fare
Having been the sales manager for the XL Isn’t it amazing how the sad failure of XL and This is a follow-up to my letter of the week
Leisure Group for the past five years, I awoke others recently has focused the mind! (TTG September 5). I just thought you should
on September 12 to find that I had lost a job Many words have been expressed in your know that last week National Express coughed
that I adored and a team of people that I had columns about how much confusion over up the £22 taxi fare, among a long rambling
come to class as close friends without even financial protection there is in the marketplace, letter about tachographs!
saying goodbye. for the public and the trade. It is strange they did not reply to my letter
I had to explain to my daughters that their We know that consumers purchase travel by after your invitation to comment, as I am sure
mum no longer had a job and things were going any number of means, the safest financially, of they would have benefited from the publicity.
to get very tough for us. Everything they had course, being via an Atol agent.
grown up with was now all over the news. The Association of Atol Companies (AAC) Andrew Roberts
But I had to remember that I worked in the can help. We are running a free seminar for chief executive, Amro Worldwide
travel industry. This industry did not only rally the UK travel trade at World Travel Market on
around its customers, but also after its own. Thursday, November 13. Kenyans deserve our support
In the face of everything, I would like to With the UK government now firmly in for their welcoming holidays
thank everyone who has kept in contact with control through the new £1 levy, what future I have just returned from a 10-night holiday to
me, called and emailed support and picked me does Abta and Aito bonding have? Kenya, and would like to thank Kenya Airways
up when I have been down. Will the CAA take over all financial for their service, and to say how magical my
I would also like to extend a huge thank you protection? And when will scheduled airlines stay was at Samburu Intrepids.
to John McEwan and his team at Advantage, have to stand up and openly provide consumer Governors Camp also was very special. We
who made me feel more than welcome during protection? What does it all mean! did not see any sign of the conflict Kenya
the Advantage conference in Sitges. In a light-hearted session, suitable for a encountered earlier this year.
There were a lot of good, hardworking Thursday afternoon at WTM, all those questions The Kenyans really do welcome us to their
people at XL who need you now. Please don’t and any you wish to throw at us will be answered. country and I hope with our support they will
let them leave the industry (TTG October 3). We guarantee that you will leave the room be rewarded with the tourism they so deserve.
They always say that you find out who your with a much clearer idea about such matters
real friends are in a time of crisis and now I than you probably have now. Chloe Edgoose
know that is certainly true. This industry is It takes place in the North Gallery, Room 8, assistant manager,
unique and you should all be proud. at 2.30pm. Register at www.aac-uk.org/wtm. The Co-operative Travel, Boston, Lincolnshire
Abbey Thomas Ian Hawkes
What do you think?
former sales manager, XL Leisure Group AAC Secretariat
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