Casino Sept 08 P36-38 8/22/08 1:45 pm Page 37
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recent times quality of notes delivered to ATM’s has not necessarily have asked for the same requirements
actually decreased. If you go to an ATM now, you may at the outset, but it is one of those things once
get some pretty scruffy looking notes, in comparison you’ve got it, it almost becomes standard.
to previous years, that is because the machines have
become better and better at handling poor quality CI: What out of your product line would a
notes – you used to just get pristine notes out of modern casino use?
them. The convenience ATM’s, ie at a retailer or in a EB: It depends on the size of the operation. We
casino, can be self-filled, so the retailer will recycle have two main sorting hardware products; there's the
the money from their own cash centre and fill the CPS, which is our high-speed flagship machine,
ATM machine directly with sorted cash, thereby which runs up to 120,000 notes per hour. The length
avoiding unnecessary shipping of cash, which is of this machine is 30 to 40 feet depending on the
costly as well as a potential security risk. Those self- configuration. I would suggest that these are really
fill ATMs have to be robust, and even more tolerant of for high capacity locations. There are no casinos in
the standard of notes. the UK, for instance, that require that capacity, but
some in Las Vegas are large enough and certainly do.
We also have a foothold in Macau, where we are
“It’s got particular
seeing real growth.
differences from the
The other machine is called Cobra, and that’s
capable of up to 35,000 notes an hour, about a third
banking environment,
of the speed. In terms of its capability though it’s
exactly the same, it has the same detection and the
some of which are
same way of accounting. So when we talk to a
actually more exacting
customer we rarely discuss the type of hardware
they’re going to purchase, it is really about how many
because of the strict
notes an hour they need to process and in what
timeframe. These factors are so much more important
regulations that govern
for a casino.
casino and gaming.”
There is a huge difference between the processing
methods of a bank and a casino. Bank cash centres
may, and often do, operate 24 hours a day. This is less
common in casinos. They need to maximise the
CI: I know as a company you've been involved in customer playing times on the tables and the gaming
casinos since the early 1990s… The casino machines. Therefore they have a dedicated timeframe
environment is really the perfect place for the to empty the gaming tables, and take the revenue up
kind of technology you create, isn’t it? to the cash processing room. In addition casinos
EB: It is. It’s got particular differences from the need to remove any excess cash, i.e. cash not being
banking environment, some of which are actually circulated back into the casino, from the premises
more exacting because of the strict regulations that and report on the days takings.
govern casino and gaming. Everyone involved in this So there are two hardware products that are of
type of bulk cash handling needs to know exactly prime use to casinos, these combined with our ECM
what’s going through the systems. The machines all software portfolio offer a complete bulk cash
have to conform to all the local gaming regulations handling solution that gives casinos the level of
and have to pass various requirements. These security, accuracy and control they need to function
regulations and requirements vary considerably. effectively.
Some regions ask for what’s called double counting,
so we not only have to count the bank notes in the
machine at the beginning, we have to count them out
“Ultimately we reduce
of the machine when they are packed for a particular
destination, this can also be dependent upon
the cost of their cash
denomination. What is important is that the two
processing. That is what
counts always tally, thereby ensuring all accounting
rules are met. This is a stringent requirement within
all of our customers,
the casino environment that is not required within
the banking sectors. Dealing with a variety of
casino and non-casino
legislation always makes a business interesting and
are after at the end of
keeps us on our toes.
the day.”
CI: So has this association with the gaming side
helped strengthen the banking business for you?
EB: Yes. There is an element of synergy because CI: What do you bring to a gaming
the security that goes into a casino bulk cash establishment?
handling solution is also useful to a bank. They might EB: Ultimately we reduce the cost of their cash
SEPTEMBER 2008 37
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