78-81 CC2856 WC Book-Insure 13/8/08 17:21 Page 2
in respect of the original holiday to the alternative holiday. Period of notification given Compensation per full fare (at the sole discretion of Cunard) any other person
If the cost of the alternative holiday is less than the
by Cunard paying Guest
travelling with the Guest (whether or not under the same
original holiday the difference in price will be refundable.
90-43 days for World Cruises and booking) shall be entitled to make a claim against Cunard
Cunard will also pay compensation as set out in Clause 27
56 to 43 days for all other voyages 5% holiday credit for any loss or expense incurred as a result of such action,
below. Please note that travel arrangements are not
whether for a full or partial refund of the fare or for any
always purchased in local currency and some apparent
42 to 29 days 10% holiday credit
other form of compensation or for the cost of returning to
changes have no impact on the fare of your holiday due to 28 to 15 days 15% holiday credit
the United Kingdom or to any other place or for any other
contractual and other protection in place.
14 days or less 20% holiday credit form of loss or expense whatsoever. Where the Guest is
24. All accounts for on-board services and goods and for
The value of any holiday credit will be calculated by
repatriated pursuant to this clause at Cunard’s expense,
shore excursions must be settled in full before the Guest
reference to the fare actually paid for the cancelled
Cunard shall have the right to recover the cost of this.
leaves the ship. In the event that a Guest fails to settle his
holiday and may only be used for other bookings with
on-board account at or before the completion of the
Cunard. Any such new booking must be made by no later
32. If any Guest is denied the right to board an aircraft
holiday, Cunard shall be entitled to make a reasonable
than 31 December of the year after the date of the original
because, in the reasonable opinion of the Captain, the
administration charge for the subsequent collection of
holiday. Credit vouchers may be redeemed against the
Guest is unfit to travel or represents a threat to the safety
such sum due in addition to any costs of legal process.
fare of the new holiday net of any discount available to the of the aircraft or its guests or crew or is abusive or
Guest at the time of booking. The compensation set out disruptive, Cunard will not be liable to complete the
CANCELLATION BY THE GUEST above does not exclude the Guest from claiming more if Guest's holiday arrangements and will not be liable to pay
he/she is entitled to do so or from requesting that
25. The Guest may cancel the Contract at any time prior to
any refunds or compensation. If an aircraft is forced to
compensation be provided in a different form.
the commencement of the holiday by giving notice in
make an unscheduled landing as a result of the conduct of
writing to Reservations Department, Cunard, Richmond
ALTERATION AND CANCELLATION BY CUNARD AFTER any Guest, Cunard shall have the right to recover the full
House, Terminus Terrace, Southampton SO14 3PN (fax
DEPARTURE
cost thereof from the Guest.
number 023 8065 7030), but in that event Cunard shall be
28. After departure, Cunard does not guarantee that the ship
33. For security reasons, it may be necessary at any time to
entitled to levy a cancellation charge as a percentage of
will call at every port on the itinerary or follow every part
the fare paid in accordance with the following scales. of the advertised route or schedule or that every part of
search Guests and/or their luggage and goods and the
the holiday will be provided, although Cunard will exercise
Guest agrees to allow such search upon being so
reasonable skill and care to provide the holiday. Cunard
requested by the Master or any other authorised person.
Period before departure within Cancellation
reserves the absolute right to decide whether or not to
34. The Guest must not bring on board the ship any goods or
which written notice of cancellation charges
omit any such port(s) and/or to call at additional ports
articles of an inflammable or dangerous nature, nor any
is received by Cunard
and/or to change the advertised route or schedule. If
(percentage of fare paid)
Cunard is unable to provide a significant proportion of the
controlled or prohibited substance. To do so shall be a
From the date of booking until 91 days holiday, it will make suitable alternative arrangements, at
breach of these Conditions and shall render the Guest
before departure Deposit no extra cost to the Guest, for the continuation of the strictly liable to Cunard for any injury, loss, damage or
holiday. If the Guest does not accept them, for good
expense and the Guest shall compensate Cunard in full for
90 to 42 days 45%
reasons, or, if it is impossible to make suitable alternative
any loss, damage or expense suffered by Cunard as a
41 to 16 days 75%
arrangements Cunard will where appropriate, provide the
result of such breach. The Guest may also be personally
Guest with transport back to the place of departure or to
15 to 6 days 90% another place to which Cunard and the Guest have
liable to statutory penalties. The Master (or any other
agreed. In both cases Cunard will, where appropriate,
officer delegated for the purpose) shall be entitled at all
Less than 6 days before departure or
compensate the Guest. Please note that compensation
times to enter and search the stateroom and personal
failure to embark 100%
will not be payable if an alteration is minor or if Cunard is luggage (whether or not in the stateroom) of any Guest
not able to provide a significant proportion of the holiday
whom the Master reasonably believes may be in breach
It may be possible for the Guest to re-claim these
due to force majeure.
of this clause. Where the Guest is found to be in breach
cancellation charges (less any applicable excess) under
29. Transit or part transit of straits, other sea areas controlled of this clause, Cunard and/or the Master of the ship shall
the terms of the Guest's insurance policy. Claims should
by vessel traffic schemes, canals, rivers and all other be entitled to exercise any of the powers conferred by
be submitted to the appropriate insurer. After departure if
navigable waterways may be subject to delay due to
clause 30 and clause 31 shall apply.
the Guest disembarks whether by reason of sickness or
operational circumstances and/or the requirements of the
any other reason the Guest will not be entitled to a refund local authorities and Cunard shall have no liability 35. Any crew member or other person authorised by Cunard
of a proportion of the holiday not used. whatsoever in respect of any such delay. shall be entitled to enter a Guest’s stateroom to carry out
ALTERATION AND CANCELLATION BY CUNARD PRIOR TO
necessary inspection, maintenance or repair work or for
DEPARTURE
SECURITY, SAFETY AND SUPPORT any purpose associated therewith.
30. Guests are expected at all times to conduct themselves in
26 Whilst Cunard will do its best not to cancel or to make any
a proper manner and with due regard to the health, safety, COMPLAINTS
significant alteration after a booking has been made, it
comfort, enjoyment and general well-being of all persons
shall nevertheless be entitled at any time prior to departure
both on board the ship and involved in the provision of any
36. Any problem which arises during a holiday must be raised
to cancel the Contract or to change the hotel or to change
service or facility forming part of the holiday (at the hotel,
by the Guest at the time with a representative of Cunard.
and/or curtail the itinerary where this reasonably becomes
on board ship and elsewhere) or any shore excursion, and
If the problem is not resolved to the full satisfaction of the
necessary on operational, commercial or other grounds. the Guest expressly agrees to this. If it appears that a Guest during the holiday, it is essential that to enable the
Cunard will inform the Guest of any such cancellation or Guest’s conduct, behaviour or health is such as to be a
complaint to be investigated properly, it must be notified in
change of itinerary as quickly as possible (with, where breach of this requirement or the Guest's behaviour,
writing to Cunard at the earliest opportunity thereafter and
appropriate, written confirmation as soon as reasonably health or conduct is likely to endanger the Guest’s own
in any event no later than 28 days after the Guest’s return
possible thereafter). If Cunard makes a significant
health or safety or that of any other Guest or crew or may
alteration to the holiday it will inform the Guest or his travel
make the Guest likely to be refused permission to go
from the holiday. Failure to report the complaint within this
agent as soon as reasonably possible. The Guest will have
ashore at any port or may make Cunard liable for the costs
time may adversely affect Cunard’s ability to investigate
the choice of either accepting the alteration, accepting an
of any medical treatment and/or maintenance and
and deal with it and may prejudice any future claim.
offer of an alternative holiday of comparable standard if
support and/or repatriation, then Cunard and/or the
available (Cunard will refund any difference in fare if the
Master shall have the right according to the particular
LIABILITY
alternative is of a lower value) or cancelling the holiday and
circumstances to take any one or more of the following
measures as may appear to be reasonable and 37. Cunard accepts responsibility for death, injury or illness
receiving a full refund of all monies paid. The Guest
appropriate – caused by the negligent acts and/or omissions of it and its
recognises and agrees that it will not normally be possible
for Cunard to offer an appropriate substitute holiday which
remove the Guest from the hotel;
Suppliers. Cunard limits its liability, where applicable by
is available at about the same time as and/or with a similar
repatriate the Guest to the UK;
the conventions referred to in clauses 40 to 44 inclusive.
itinerary to that originally booked, but Cunard will do its
refuse to embark or to disembark the Guest at any In any event, Cunard is not responsible for any improper or
best to provide a suitable alternative holiday of similar
particular port or other place of call; non-performance which is wholly attributable to the fault
duration and value. The Guest must notify Cunard of
disembark the Guest;
of the Guest; the unforeseeable or unavoidable act or
his/her decision as soon as reasonably possible and in any
transfer the Guest to another stateroom;
omission of a third party unconnected with the provision
event not later than 14 days of being informed of the
confine the Guest to a particular stateroom or to the ship’s
medical centre;
of any services to be provided under the Contract; unusual
significant alteration.
through the ship’s doctor and/or his staff, administer any
and unforeseeable circumstances beyond the control of
27. If the Guest cancels the holiday in the circumstances set
drug, medicine or other substance of a similar nature, or
Cunard and/or the relevant Supplier the consequences of
out in clause 26 or if Cunard cancels the holiday, the Guest
admit and/or confine the Guest to a hospital or any which could not have been avoided even if all due care
shall also be entitled to compensation as follows (except
similar institution at any port as the ship’s doctor may had been exercised including (but not limited to) an event
if the change or cancellation is due to force majeure, non-
consider necessary.
of force majeure; or any event which Cunard and/or the
payment by the Guest or where the minimum number of 31. In the event of Cunard and/or the Master acting in relevant Supplier could not even with all due care have
Guests required for a holiday to proceed is not reached). accordance with clause 30 above, neither the Guest nor foreseen or forestalled.
For more information visit
www.cunard.co.uk
.
To book call 0845 071 0302 or contact your travel agent 79
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