78-81 CC2856 WC Book-Insure 13/8/08 17:20 Page 1
Booking Conditions
These are the terms and conditions which will apply to 7. Cunard does not have on board its ships adequate 15. Any transfer of a fly cruise will also be subject to any
your holiday. Please read them carefully as you will be medical facilities for childbirth. Accordingly pregnant charges imposed by the airline. Guests should note that
bound by them. women are only allowed to travel if pregnant for 24 weeks airlines may not allow transfers on scheduled flights and
or less at the time of the voyage disembarkation. All that a flight booking may have to be cancelled and
pregnant women are required to produce a doctor’s or rebooked, in which event the re-booking will always be
DEFINITIONS
midwife’s letter stating that mother and baby are in good subject to flight availability and to payment of any charges
health, fit to travel and that the pregnancy is not high-risk. imposed by the airline which may, in some cases, be the
The letter must also include the estimated date of delivery full cost of the ticket.
1. In these Conditions and unless the context requires
(EDD) calculated from both the last menstrual period
16. Subject always to availability and to payment of both an
otherwise: “the Contract” means the contract made
(LMP) and ultrasound (if performed). Cunard cannot
administration charge of £100 and any expenses (such as
between Cunard and the Guest relating to the holiday;
accept a booking or subsequently carry a Guest unless
airline and/or hotel charges) incurred by Cunard as a
“Cunard” means Carnival plc trading as Cunard Line;
they comply with the requirements of this clause.. In the
result, a Guest may, at Cunard’s discretion, transfer to
“fare” means the fare for the holiday (excluding shore
case of a booking by or on behalf of a pregnant Guest
another holiday advertised in the brochure which is for a
excursions and any additional charges shown as such in
made before it could reasonably have been known that
similar duration and price at any time up to 56 days before
the relevant Cunard brochure or otherwise advertised)
the Guest would not be able to take the holiday by reason
the original scheduled departure date. After that time, any
applicable at the time of booking and payable by the
of this clause, Cunard will refund in full the fare paid by or
such transfer will be treated as a cancellation by the
Guest under the Contract; “force majeure” means
on behalf of that Guest and the fare paid by any
Guest and a cancellation charge under clause 25 shall
unusual and unforeseeable circumstances beyond the
accompanying Guest but shall otherwise have no liability
become payable.
control of Cunard that Cunard cannot, even with the
whatsoever. Cunard expressly reserves the right to refuse
exercise of reasonable skill and care, provide the holiday,
passage on board to any Guest who appears to be in an 17. All such transfers to another holiday will be treated as a
or part thereof, including any part of the itinerary, and
advanced state of pregnancy and Cunard shall have no new booking. Any discount or promotion applicable to the
includes (without limitation) war or threat of war, terrorist
liability whatsoever in respect of either such refusal original booking may not apply to the new booking, in
activity or the threat of terrorist activity, riots, civil
and/or the carriage of any such Guest. which case the Guest shall be required to pay any
commotion, disaster, Act of God, natural and nuclear
difference in fare.
8. Cunard reserves the right to require any Guest to produce
disaster, fire, closure of ports, strikes or other industrial
medical evidence of fitness to travel on the holiday. 18. After a holiday has been booked, Cunard will try to
action, medical problems on board the ship or at intended accommodate any request for a change (such as a
ports, including in each case incidents of infectious or
9. Guests with physical or mental disabilities or other
change of stateroom), but such changes are always at
other diseases or illnesses, lawful deviation at sea in
conditions which may require special treatment or
Cunard’s discretion and are subject to an administration
response to a distress call or other emergency and
assistance (including Guests who use wheelchairs) must
charge of £20.
adverse weather conditions; “Guest” means each and
advise Cunard in writing before a booking is made. Guests
every person named in the booking and/or a Cunard ticket;
who use wheelchairs must furnish their own standard size
INSURANCE
“holiday” means the cruise holiday as described in the
wheelchairs and must be accompanied by a travelling
relevant Cunard brochure or other documentation
companion fit and able to assist them. Ships wheelchairs
19. It is a condition of the Contract that every Guest must
published by or on behalf of Cunard including any flights to
are available for emergency use only. Further information
have travel insurance in force for the entire duration of the
and from the UK and any pre-cruise and/or post-cruise
is contained in the brochure. Cunard reserves the right to
holiday. Details of the insurance policy (which must as a
package, but not including shore excursions or shuttle
refuse passage to any Guest who has failed to notify
minimum include medical and repatriation coverage for
services; “itinerary” means the proposed itinerary as
Cunard of such disabilities or need for assistance or who
not less than £2 million) must be provided at the time of
described in the relevant Cunard brochure or other
in the opinion of Cunard is unfit for travel or whose
booking or as soon as practicable thereafter.
documentation published by or on behalf of Cunard;
condition may constitute a danger to themselves or to
“shore excursion” means any excursion offered for sale
others on board.
20. Wherever possible, Cunard will offer general assistance to
any Guest who suffers illness, personal injury or death
by Cunard in the “Voyage Information” guide applicable to 10. A Guest shall not have the right to exclusive occupancy of
during the period of the holiday, whether or not arising
a holiday for which a separate charge is payable at the a stateroom with two or more berths or a twin/double
from an activity forming part of the holiday and whether or
time outside the all-inclusive fare whether booked in the hotel room unless the single person surcharge is paid. If a not the result of fault by any party.
UK prior to the commencement of the holiday or on board cancellation results in a Guest becoming the sole occupant
the ship; “shuttle service” means any transportation of a stateroom with two or more berths or a twin/double
21. Any cost or expense which is reasonably incurred by
service (ferry, bus, coach or minibus) provided by a third hotel room, he/she shall be liable to pay the single person
Cunard for or on behalf of the Guest in respect of any form
party which may (without guarantee) be available to surcharge. If a cancellation reduces the number of Guests
of medical, dental or similar treatment, hotel,
Guests in certain ports; “a significant alteration” originally booked in a stateroom or hotel room together,
transportation, repatriation or any other expense shall be
means major changes to your holiday; “Supplier(s)” the remaining Guests shall each be liable to pay any
repayable by the Guest to Cunard, whether or not such
means any company or individual which provides any increase in the fare arising as the result of such reduction.
sum is covered by the Guest’s travel insurance.
service forming part of the holiday.
11. For fly voyages (and if not already confirmed at the time
FARES AND EXTRAS
of booking), Cunard will issue an ATOL confirmation
THE CONTRACT
invoice giving the details of the flight arrangements
22. All prices are based on costs and exchange rates as at
2. The Contract shall be between Cunard and the Guest on
(including UK and destination airports) within a
August 2008, and Cunard reserves the right to vary
the basis of these Conditions and the information
reasonable time after such arrangements are known.
particulars and prices shown in this brochure after the
contained in the brochure, and shall be governed by
date of publication. Fares, prices, discounts, supplements
12. Shore excursions are available for separate purchase on
and special offers advertised in this brochure or
English law and the non-exclusive jurisdiction of the
board and are arranged by Cunard with local operators.
elsewhere may be withdrawn or changed. Prices may go
English courts. By entering the contract Cunard agrees to
They do not form part of the Contract. Other excursions
up or down. Passengers should contact their travel agent
exercise reasonable skill and care to provide the holiday.
not arranged by Cunard may also be available for
for up to date prices and charges before booking, or call
3. By making a booking, the Guest confirms that all persons
purchase at the hotel, but such excursions similarly do not
us on 0845 071 0302, or visit our website
named in the booking (and their personal representatives)
form part of the Contract and Cunard has no responsibility
www.cunard.co.uk.
have agreed to be bound by these Conditions and all other
for their proper performance.
23. The fare can be varied due to changes in transportation
terms of the Contract, and that he/she has their authority
to do so on their behalf.
AMENDMENTS TO THE CONTRACT
costs such as fuel, scheduled air fares and other airline
cost changes which are part of the contract between the
4. All holidays are subject to availability at the time of
13. In clauses 13 and 14, “another person” means another airline (and their agents) and Cunard, government action
booking. No Contract shall be made until the deposit (or,
person who satisfies all conditions applicable to the
such as changes in VAT or any other government imposed
where appropriate, the full fare) has been paid, whether
holiday. A booking may be transferred to another person
changes and currency changes in relation to an exchange
or not a booking confirmation has been issued but all
provided that the Guest consults with Cunard prior to
rate variation. In the case of any small variation, an
money paid to a travel agent shall be treated as having
purporting to transfer the holiday (so that, for example,
amount equivalent to 2 per cent of the fare of your travel
been paid to Cunard. Failure to pay the balance by the due
Cunard may require the holiday is transferred to someone
arrangements, which excludes insurance premiums and
date shall entitle Cunard to cancel the booking and retain
on its wait list) and Cunard receives the transfer request
any amendment charges, will be absorbed for increases
the deposit by way of a cancellation charge. Failure to
more than 56 days before the scheduled departure date.
but not retained from refunds. For larger variations this 2
pay any other amount by the due date shall entitle Cunard
Between 56 and 14 days (inclusive) before the scheduled
per cent will still be absorbed for increases but not
to cancel the booking and to retain an amount by way of
departure date and subject to the conditions above,
retained from refunds. In either case there will be an
a cancellation charge as set out in clause 25.
Cunard will normally agree to such a transfer only where
administration charge of £1 per Guest, together with an
the original Guest will be prevented from travelling by
amount to cover agents' commission. If this means the
5. A booking may only be made by a person aged 18 or over. reason of an unavoidable event (such as illness, death of
Guest has to pay an increase of more than 10 per cent of
All Guests who, at the time of departure, will be under 18 a close relative or jury service) and Cunard may require
the fare, the Guest may cancel the holiday and receive a
years of age must be accompanied by a Guest aged 21 or satisfactory evidence before agreeing to the transfer. All
over who will at all times during the holiday be responsible
full refund of all monies paid except for any amendment
transfers of a booking to another person at any time up to
for their welfare, conduct and behaviour.
charges. Cunard will consider an appropriate refund of
14 days or more before the scheduled departure date will
insurance premiums paid if the Guest can show that
6. Children aged 6 months or less at the commencement of
be subject to an administration charge of £20.
he/she was unable to transfer or re-use the policy. Should
the holiday will be refused permission to board the ship 14. Any request for a transfer of a booking to another person the Guest decide to cancel for this reason, the Guest must
and Cunard shall have no liability whatsoever for any which is received by Cunard 13 days or less before the exercise his right to do so within 14 days from the issue
consequences of such refusal. Certain holidays also have scheduled departure date shall be treated as a date printed on the final invoice. Alternatively, the Guest
prohibitions on children aged 12 months or less, Guests cancellation by the Guest of the original booking and a can accept an offer of an alternative holiday if Cunard is
should check with Cunard before booking. cancellation charge under clause 25 shall become payable. able to provide an alternative and transfer payment made
78 THE MOST FAMOUS OCEAN LINERS IN THE WORLD
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