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7. Insurance
After you book
All guests are required to have valid travel insurance in Cunard Line must receive the balance of your fare no
place for their holiday. You can either take out the later than 90 days before departure for 2010 World Cruises
exclusive travel insurance available to Cunard (see page 81 and 56 days before departure for other voyages. If it is not
for details) or make your own arrangements. Whichever received by Cunard Line by the due date we reserve the
insurance you take out you will need to provide us with right to end the contract between us and re-sell the
the following details: the name of your insurance provider accommodation held for you, which will also result in the
and the policy number, the name of the Emergency forfeiture of your deposit. Your final balance can be taken
Assistance Company nominated in the policy and its from the credit or debit card used to pay your deposit. If
emergency telephone number. you would prefer to pay by cheque please send it to: Cruise
You can provide this to us at the time of booking if known,
Payments, Cunard Line, PO Box 1306, Southampton,
or later by any of the following methods – by a telephone
SO14 3ZG
call to our Reservations Centre, online with our handy Here’s what happens after you’ve made your reservation:
Voyage-Personaliser or on the Guest Registration Form that
We’ll send you a confirmation detailing the amount
we will send you approximately 90 days before departure.
received, the balance outstanding and the due date for
payment in full.
8. Mobility
Please make us aware of guests who are not fully mobile or
About 90 days before you sail, we’ll send you a shore
who use wheelchairs at any time. See page 74 for
excursions brochure together with an information pack
more information.
telling you all you need to know about your holiday,
including flight details where applicable.
9. Flight upgrades and hotel options
At the same time you’ll receive a Guest Registration Form
For details of hotel options see pages 48-51
which you must complete and return. Alternatively, to
For flight upgrade supplements see page 70. Please make
complete this information online, log in, using your
sure you know your arrival date at the hotel, the number of
name and booking reference, at
nights you want to stay, and your chosen class of service.
www.cunard.co.uk/voyage personaliser. The form carries
mandatory information required by immigration
authorities and final documents cannot be released until
About your deposit
this form has been received.
Once you’re happy with your accommodation and fare, we’ll
give you a booking reference number. We then ask you to
About 2-3 weeks before your departure date you’ll receive
pay a deposit of 10% per person. For bookings made within
the tickets for your voyage – and for your flights, if applicable.
56 days of departure or 90 days of departure for 2010 World
ABTA
Cruises we will ask you to pay the full fare amount.
Cunard Line is a member of ABTA with membership
number V8764. As such we are fully bonded according to
ABTA’s rules and abide by ABTA’s Code of Conduct. In
order to ensure that the monies you pay for your holidays
are protected, we will issue a confirmation invoice showing
the details of the services that you have booked including
the price and the amount of money paid by you. You
should check these details carefully and contact your travel
agent or us immediately if there are any discrepancies.
Please go to www.abta.com for a copy of the Guide to
ABTA’s Scheme of Financial Protection.
Data Protection
Cunard Line is a trading name of Carnival plc. Personal
information you provide to us in connection with your
booking will be processed by Carnival plc in accordance
with our Data Protection Policy set out in the Booking
Conditions and for marketing purposes as set out below.
Carnival plc may wish to contact you by post, email and/or
telephone with news, information and offers on its voyages
and other services (including those offered by Cunard Line
and other Carnival group brands such as P&O Cruises,
Seabourn Cruise Line, Princess Cruises and Ocean Village
brands) and for market research purposes.
If you prefer not to be contacted for the purposes set out
above, please contact us at: Customer Data Department,
Cunard Line, Richmond House, Terminus Terrace,
Southampton, SO14 3PN.
For more information visit www.cunard.co.uk
.
To book call 0845 071 0302 or contact your travel agent 77
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