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Can I send my luggage in advance?*
On Board
Yes you can. No more lifting suitcases, luggage check-ins, or
the hassle of baggage claims and customs clearance. With just
Can friends come on board?
one call, Cunard’s exclusive White Star Luggage Service can
Your friends are always welcome at the port to wave you off.
handle the rest. We’ll pick your luggage up at home and have
However, due to our stringent security measures and to
it waiting for you in your stateroom. And we’ll ship it right to
ensure the safety of our guests and crew, we do not allow
your front door at the end of your voyage. You can even add it
visitors on board.
to your pre- or post-voyage extension for hands free travel! For
more information;
What if I need a special diet?
Call 0800 051 6414 (between 2-9pm).
We will do our best to accommodate your requirements.
Alternatively e-mail: whitestarluggage@cunard.com.
Please advise us of your needs six months prior to departure
or at the time of booking, whichever is closer to your
*not available in all ports of call
departure date.
What about flight details?
We may not know exact details of your flights at the time of
Can I have room service?
going to press or at the time of booking. However, your flights
Of course. Room Service is available round the clock. You’ll
will be on scheduled flights or recognised charter airlines
find a Room Service menu in your stateroom.
(operated under Cunard’s CAA ATOL Licence number 6294).
Do you have hair dryers on board?
Please see pages 68-69 for details. About 60 days before
Yes, every stateroom has a hair dryer.
departure, we will send you an information pack including
your flight details.
Can I use my electrical appliances?
When will I receive my tickets and
Yes you can. On board our ships you’ll find British 220 volt,
itinerary information?
3-pin sockets and 110 volt, 2-pin sockets.
Your tickets and travel documentation will be with you
Can I get my laundry done?
approximately two weeks prior to departure. However, about
Full laundry and dry-cleaning services are available on board
90 days before you sail, we’ll send you a Shore Excursions
our ships and will be billed to your on-board account. Our
brochure together with an information pack telling you all
ships also have complimentary self-service washers, dryers and
you need to know about your holiday, including flight details
irons at your disposal.
where applicable.
Are there any shops on board?
Can I travel when pregnant?
You’ll find a selection of duty-free shops on board, selling
Guests who will have entered their 24th week of pregnancy by
a range of goods from clothes, jewellery, perfumes and gifts, to
the last day of the voyage unfortunately will not be permitted
essentials such as toothpaste and razor blades.
to travel with us in line with our pregnancy policy. If you
require further information then please call 023 8065 7757.
Is there a good library on board?
There’s no need to pack heavy books. Both ships have excellent
Can less mobile and disabled guests travel?
libraries. Queen Mary 2 has the largest library at sea, whilst
Guests who are not fully mobile, e.g. who use a wheelchair or
Queen Victoria boasts the first two-storey library afloat. Both
a scooter (for the purposes of this section “a wheelchair”) on a
ships also have well stocked bookshops, plus there are film
full-time or part-time basis, or who have other disabilities, are
libraries on board, offering a wide range of choice to make
welcome on board our ships and we can offer specially
your holiday even more relaxing and enjoyable.
adapted staterooms. Disabled guests must state their disability
and special requirements at the time of booking, after which
Should I take my camera?
you will be asked to complete a mobility form. However, we
Yes definitely. Our carefully selected ports, the illuminating
do reserve the right to refuse passage to any guest if, in our
shore excursions and glamorous evenings with new friends
judgement, their physical or mental condition or behaviour
will provide plenty of moments you’ll wish to capture forever.
renders them unfit for travel or a risk or danger to themselves
Additionally the official photographer on board will take
or to anyone else on board the ship, or where certain
pictures during your voyage. These will be on show and
disclosures are not made.
available for purchase at the Photo Gallery.
Guests who use a wheelchair will be able to access the
majority of the facilities on board, but should be aware that What entertainment and activities are available?
they may find that they are unable to access certain parts of There’s plenty to do and a full list of what’s available will be
the ship. Please feel free to contact us if you have any queries shown in the Daily Programme, which you will receive each
in this regard. Guests who use a wheelchair and those who are day in your stateroom. Activities include: informal talks, port
not fully mobile may also be restricted from going ashore at lectures, academic and cultural enrichment programmes,
ports where launches are necessary. These ports are shown celebrity speakers, computer classes, aerobics classes, sports
with an
A
symbol on each itinerary. tournaments, games, quizzes and competitions, as well as
concerts, musical shows and cabarets. You can also catch up
Can I change my holiday after booking?
on movies and play the tables in the casino.
Please see Booking Conditions clauses 13-18 and clause 25 on
pages 78 and 79 respectively. How can I keep fit?
Each ship is equipped with a gym, complete with therapy
rooms and spa treatments. There are also aerobics, pilates,
yoga and other such classes, details of which can be found in
the Daily Programme. Your exercise programme can also be
complemented by the healthy options menu at all meals.
74 THE MOST FAMOUS OCEAN LINERS IN THE WORLD
TM
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