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Modernising Training
Case Study
The concept of knowledge sharing over could be deployed to tackle the problems feel confident that after working with
a flexible, open and interactive platform they find. Yet these people are uniquely the eLPS for just a day or two we’ll be
is coming fairly late to the retailing placed to help shape the very initiatives
able to produce e-learning modules that
industry. With computers and internet
most likely to work best. By introducing a blend neatly with existing elements of
19 & 20 November 2008 • NEC Birmingham
traditionally difficult to access for many
new level of interactivity into the approach our training mix. The approach is taking
workers out in the field and on the shop
we can encourage the workflow process
knowledge and resources previously locked
floor, modern e-learning concepts have
required to tap into that knowledge and
down within the training department and
been slow to gather momentum in the
develop better, more relevant, training
actually pushing them out to the areas of
sector. Consequently, retailing has suffered
solutions faster.”
our business where it’s most needed.”
longer than most, from what we might
call departmental or ‘silo’ thinking: where
It’s not uncommon these days to find that
independent initiatives are launched to
e-learning delivers something between
fireworks and fanfare only to fizzle out
soon after when they fail to upscale and
30 and 50 per cent of the business’
gain traction in the wider enterprise.
training needs, but the real advantage is
Leading the way in
its ability to deliver solid, well-considered
Modernising methods
training within timeframes that were
business learning...
previously impossible. If a new product
The real benefit of enterprise-wide
is introduced to the market, training to
e-learning is its ability to bring all of these
initiatives together into a workflow-driven
support its success on the shop floor
environment capable of incorporating
can be developed in weeks rather than
expertise from anywhere in the operation.
months. For some retailers working in
By making input from anywhere easy
fast moving sectors like electronics or
yet controllable training becomes nimble
computing, a good e-learning platform is
and interactive. Course developers can
likely to be the only mechanism capable
overcome obstacles by encouraging input
of getting product knowledge out to
from experts that have always been within
the sales force faster than the products
the business but have typically been given
they’re intended to support.
little or no opportunity to participate. This
is the potential that TK Maxx now has at
But it’s not just about speed, it’s about
the heart of its learning infrastructure.
accuracy too. Within a robust enterprise
setting you could have new training out
in the field in a matter of weeks and still
be able to make sure that content issued
‘If a new product is introduced to the market,
has been approved by the marketing
training to support its success on the shop floor
department, reviewed by technical and
sits comfortably in the wider process
can be developed in weeks rather than months’ framework that supports the business.
Already tried, tested and proven in major
By introducing e-learning into its training
The World of Learning is the complete Featuring leading suppliers, a world-class
Getting the blend right
industry sectors like manufacturing,
mix, TK Maxx is embarking on a cultural
healthcare, insurance and finance, TK learning & development solutions event. conference and free seminars and workshops,
shift that will see staff at multiple levels
With a portfolio of anything between 20
Maxx is an early adopter of workflow-
of the operation evolving into the next
and 30 courses running at any one time,
based e-learning creation in retail. By
Whether you are looking to source new
the event showcases a total blend of learning
generation of ‘Subject Matter Experts,’
Collette and her team intend to use the
putting training resources at the finger tips suppliers, find inspiring ideas and trends or
innovations and services.
claims e-learning expert and Mohive CEO,
Mohive system to introduce collaborative
of its people, the business is taking the
discover what’s new in the market, the event If you are responsible for the training needs of
Lars Unneberg.
learning content creation into the mix
first important step towards making the
incrementally. e-Learning modules on
is dedicated to providing you with the very your team or your company, the World of
learning support on offer a natural part
“Success for the collaborative learning
‘conflict management’, ‘influencing’
of the problem solving toolkit that staff
best training concepts. Learning is certain to inform, inspire and
strategy depends on highly effective
and ‘problem solving’ have already been
use every day. Perceptions are changing
motivate you.
feedback opportunities that motivate
introduced into the e-learning portfolio in
across the organisation, as are cultural
representatives at every level of the recent weeks and more will follow as the
expectations; no longer isolated from
business,” says Unneberg. “The basic year progresses.
everyday work experience, training at TK
assumption is that the managers best
Maxx is actually becoming part of the
placed to identify skills gaps are also
“Problem solving represents a brand
operation’s daily support infrastructure.
For full event information visit www.learnevents.com
expertly equipped to help develop the
new area of learning offered by the
training solutions required to fill them.
business while the ‘conflict management’
It’s actually quite frustrating for many
and ‘influencing’ modules have been
managers in retail. Traditionally, they’re
introduced to complement existing
For further information on Mohive’s
IN ASSOCIATION WITH: SUPPORTED BY: TECHNOLOGY VIP SPONSOR: EVENT PUBLICATION:
tasked with pinpointing knowledge classroom or workshop training already
e-learning publishing system call SPONSOR:
gaps in their teams, but given very little offered in that area,” says Collette. “The
020 7956 2113 or email info@mohive.com
opportunity to suggest the tactics that beauty of the system is its simplicity. We
www.learnevents.com
learningmagazine.co.uk
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