18
Introduction To Supervision
Introduction
This course provides a firm foundation on which to
Course Content
develop supervisory management skills. It provides
Day 1
comprehensive knowledge and skills which can be
· The role and responsibilities of the supervisor
practically used on return to the workplace. Our
· The ideal qualities, characteristics and skills
approach on this course is one of experiential and highly
needed
participative, giving supervisors a thorough grounding
· Understanding interactions – situational
in the basics of first line management.
leadership styles and their effects
· Understanding motivating factors for others
Benefits of attending
· How not to de-motivate
This course will enable participants to:
Day 2
· Understand the supervisor’s role and key
· Communication and the impact it has on the
responsibilities for achievement through people
bottom line
· Recognise which style of leadership to use in
· The communication process
different situations
· Words, tone and body language
· Create an environment in which the team can
· Listening, questioning and clarifying
perform well in their tasks
· Giving and receiving constructive feedback
· Communicate clearly by actively listening and
· Measuring performance
questioning
· Planning effectively
· Understanding the importance of words, tone and
· Making decisions confidently
body language when communicating
· Practical application
· Give and receive constructive feedback
· Communicate, monitor and correct standards for
Day 3
optimum performance
· Personal Implementation Plans
· Make decisions confidently
· Review of learning
· Understand the importance of planning, motivating
and managing time and resources effectively
Duration: 2.5 day
Who the course is for
Dates 12-14/12/07
This course is for potential and recently appointed
16-18/04/08
supervisors, team and cell leaders. It is also for those
20-22/08/08
who have been in their job for some time but who have
not had any previous supervisory training.
Fee: £575
Further Development
· Coaching Skills
· Appraisal Interviewing Skills
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