206-209 CC3197 BC 27/10/09 15:34 Page 207
boarding to any Guest who has symptoms of any viral 31. In the event of illness or injury a Guest may have to 37. All accounts for on-board services and goods and for
or bacterial illness including but not limited to be landed ashore for medical treatment. No shore excursions must be settled in full before the
Norovirus. Refusal by a Guest to complete the relevant representations are made regarding the quality Guest leaves the ship. In the event that a Guest fails to
pre-boarding questionnaire may in itself result in of medical treatment at any port of call or at the place settle his on-board account at or before the
denied boarding. All cases of denied boarding will be at which the Guest is landed. Medical facilities do vary
completion of the Voyage, Cunard shall be entitled to
treated as a cancellation attracting 100% cancellation from port to port and no representations or warranties
make a reasonable administration charge for the
charges in accordance with clause 38. are made in relation to the standard of medical
subsequent collection of such sum due in addition to
23. In the event that any viral and/or bacterial illness is
treatment provided by the various hospitals
any costs of legal process.
diagnosed whilst a Guest is on board that Guest may
and/or clinics.
be required to remain in his or her stateroom for
CANCELLATION BY THE GUEST
reasons of health and safety. In the event that any
INSURANCE
38. The Guest may cancel the Contract at any time prior
Guest refuses to remain in their stateroom during the
32. It is a condition of the Contract that every Guest must
to the commencement of the Package by giving notice
period recommended by the ship’s doctor then that
have travel insurance in force for the entire duration
in writing to Reservations Department, Cunard,
Guest may for reasons of health and safety be
of the Package. Details of the insurance policy (which
Carnival House, 100 Harbour Parade, Southampton,
disembarked by Cunard without any further liability.
must as a minimum include medical and repatriation
SO15 1ST (fax number 023 8022 7920), but in that
coverage for not less than £2 million) must be
24. Cunard may refuse passage to any Guest who it event Cunard shall be entitled to levy a cancellation
provided at the time of booking or as soon as
considers is unfit for travel or whose condition may charge as a percentage of the fare paid in accordance
practicable thereafter.
constitute a danger to themselves or to others, on with the following scales.
board the ship or otherwise. See also clauses 25 to 31.
33. Wherever possible, Cunard will offer general
Period before departure within Cancellation
assistance to any Guest who suffers illness, personal
which written notice of cancellation charges
injury or death during the period of the Package,PREGNANCY is received by Cunard (percentage of fare)
25. Cunard recommends that women who are less than
whether or not arising from an activity forming part of
From the date of booking until 57 days
12 weeks pregnant should seek medical advice prior
the Package and whether or not the result of fault by
before departure (until 91 days before
to travel.
any party. departure in the case of a World Voyage) Deposit
56 to 42 days
26. Cunard does not have on board its ships adequate
34. Any cost or expense which is reasonably incurred by
(90 to 42 days in the case of a World Voyage) 45%
medical facilities for childbirth. Accordingly for reasons
Cunard for or on behalf of the Guest in respect of any
of health and safety Cunard regrets that it cannot carry
form of medical, dental or similar treatment, hotel,
41 to 16 days 75%
Guests who will have entered their 24th week of
transportation, repatriation or any other expense shall 15 to 6 days 90%
pregnancy or beyond at any point during their
be repayable by the Guest to Cunard, whether or not
Less than 6 days before departure or failure to embark.100%
Package. All pregnant women are required to produce
such sum is covered by the Guest’s travel insurance.
For fly voyages, departure day is the date of the flight departure.
a doctor’s or midwife’s letter stating that mother and
39. It may be possible for the Guest to re-claim these
baby are in good health, fit to travel taking into
FARES AND EXTRAS
cancellation charges (less any applicable excess) under
account the proposed itinerary and that the pregnancy
35. All fares are based on costs and exchange rates as at
the terms of the Guest’s insurance policy. Claims should
is not high-risk. The letter must also include the
16 October 2009. Cunard reserves the right to vary
be submitted to the appropriate insurer. After departure,
estimated date of delivery (EDD) calculated from both
particulars and fares shown in the brochure after the
if the Guest disembarks whether by reason of sickness
the last menstrual period (LMP) and ultrasound (if
date of publication. Fares, discounts, supplements and
performed). Cunard cannot accept a booking or
special offers advertised in the brochure or elsewhere
or any other reason the Guest will not be entitled to a
subsequently carry a Guest unless they comply with
may be withdrawn or changed. Fares may go up or
refund of a proportion of the Package not used.
the requirements of this clause. In the case of a
down. Guests should contact their travel agent for up
ALTERATION AND CANCELLATION BY CUNARD PRIOR
booking by or on behalf of a pregnant Guest made
to date fares and charges before booking, or call us on
TO DEPARTURE
before it could reasonably have been known that the
0845 071 0300, or visit our website:
ww.cunard.com.
Guest would not be able to join the Package by reason
36. The fare for your Package can be varied due to changes
40. Whilst Cunard will do its best not to cancel or to make
of the Guest entering their 24th week of pregnancy or
in transportation costs such as fuel, scheduled air fares
any significant alteration after a booking has been
beyond at any point in their Package, Cunard will
and other airline cost changes which are part of the
made, it shall nevertheless be entitled at any time prior
refund in full the fare paid by or on behalf of that Guest
contract between the airline (and their agents) and
to departure to cancel the Contract or to change
and the fare paid by any accompanying Guest,
Cunard, government action such as changes in VAT or
and/or curtail the Package where this reasonably
provided that the pregnant Guest notified Cunard as
any other government imposed changes and currency
becomes necessary on operational, commercial or
soon as reasonably practicable upon becoming aware
changes in relation to an exchange rate variation. In the
other grounds. Cunard will inform the Guest of any
that she would not be able to join the Package, but
case of any small variation, an amount equivalent to 2
such cancellation or change of Package as quickly as
shall otherwise have no liability whatsoever. Cunard
per cent of the fare for your travel arrangements, which
possible (with, where appropriate, written confirmation
expressly reserves the right to refuse passage on
excludes insurance premiums and any amendment as soon as reasonably possible thereafter). If Cunard
board to any Guest who appears to be in an advanced
charges, will be absorbed for increases but not retained makes a significant alteration to the Package it will
state of pregnancy and Cunard shall have no liability
from refunds. For larger variations this 2 per cent will still inform the Guest or his travel agent as soon as
whatsoever in respect of either such refusal and/or the
be absorbed for increases but not retained from refunds. reasonably possible. The Guest will have the choice of
carriage of any such Guest.
In either case there will be an administration charge of either accepting the alteration, accepting an offer of
27. Pregnant Guests are referred to clauses 29 - 31
£1 per Guest, together with an amount to cover agents’ an alternative Package of comparable standard if
headed “Medical Treatment” for information regarding
commission. If this means the Guest has to pay an
available (Cunard will refund any fare difference if the
the medical facilities on board.
increase of more than 10 per cent of the fare for the
alternative is of a lower value) or cancelling the
Package, the Guest may cancel the Contract and receive
28. The ship’s doctor is not qualified to deliver babies or to
Package and receiving a full refund of all monies paid.
a full refund of all monies paid, except for any
offer pre or post natal treatment and no responsibility
The Guest recognises and agrees that it will not
amendment charges or insurance premiums. No
is accepted by Cunard in respect of the inability to
normally be possible for Cunard to offer an
consequential costs or expenses or loss of profits will be
provide such services or equipment.
appropriate substitute Package which is available at
payable. Cunard will consider an appropriate refund of
about the same time as and/or with a similar itinerary
insurance premiums paid if the Guest can show that
to that originally booked, but Cunard will do its best
MEDICAL TREATMENT
he/she was unable to transfer or re-use the policy. Should
29. The Guest acknowledges that whilst there is a qualified
to provide a suitable alternative Package of similar
the Guest decide to cancel for this reason, the Guest must
doctor on board it is the Guest’s obligation and
duration and value. The Guest must notify Cunard of
exercise his right to do so within 14 days from the issue
responsibility to seek medical assistance if necessary
his decision as soon as reasonably possible and in any
date printed on the final invoice. Alternatively, the Guest
during the Voyage.
event not later than 14 days of being informed of the
can accept an offer of an alternative Package if Cunard is
significant alteration.
30. The ship’s doctor is not a specialist and the ship’s able to provide an alternative and transfer payment made
medical centre is not required to be and is not in respect of the original Package to the alternative
41. If the Guest cancels the Package in the circumstances
equipped to the same standards as a land based Package. If the cost of the alternative Package is less than
set out in clause 40 or if Cunard cancels the Package,
hospital. The ship carries medical supplies and the original Package the difference in fare will be
the Guest shall also be entitled to compensation as
equipment in accordance with the requirements of its refundable. Please note that travel arrangements are not follows (except if the change or cancellation is due to
flag state. Neither Cunard nor the ship’s doctor shall always purchased in local currency and some apparent force majeure, non-payment by the Guest or where the
be liable to the Guest as a result of any inability to treat changes have no impact on the fare for your Package minimum number of Guests required for a Package to
any medical condition as a result. due to contractual and other protection in place. proceed is not reached).
To book and for current fares, visit
www.cunard.com, call 0845 071 0300 or contact your travel agent
207
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