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7. Insurance All guests are required to supply Cunard with mandatory
All guests are required to have valid travel insurance in place for
information required by immigration authorities and final
their holiday. You can either take out the exclusive travel insurance
documents cannot be released until this information has been
available to Cunard (see page 210 for details) or make your own
received. Please complete these details, at your earliest
arrangements. Whichever insurance you take out you will need to
convenience, online by visiting
www.cunard.com and select
provide us with the following details: the name of your insurance
voyage personaliser, enter your booking preference and your full
provider and the policy number, the name of the Emergency
name. If you are unable to access the internet please either
Assistance Company nominated in the policy and its emergency
contact your travel agent or Cunard for assistance.
telephone number.
Around 2-3 weeks prior to your departure date tickets for your
You can provide this to us at the time of booking if known, or later
voyage will be available. Further details will be enclosed in the
by any of the following methods – by a telephone call to our
pre voyage documents.
Reservations Centre, online with our handy Voyage-Personaliser or
ABTA
on the Guest Registration Form that we will send you
Cunard Line is a member of ABTA with membership number
approximately 90 days before departure.
V8764. As such we are fully bonded according to ABTA’s rules and
8. Mobility abide by ABTA’s Code of Conduct. In order to ensure that the
If you are planning to bring a wheelchair or any other specialist
monies you pay for your holidays are protected, we will issue a
equipment onboard with you, or if you have any personal
confirmation invoice showing the details of the services that you
requirements, it is essential that you let us know at the time of
have booked including the price and the amount of money paid by
booking. Please see page 192 for more information.
you. You should check these details carefully and contact your
travel agent or us immediately if there are any discrepancies.
9. Special Occasions
Please go to
www.abta.com for a copy of the Guide to ABTA’s
For Wedding Anniversary, Honeymoon and Renewal of Vows
Scheme of Financial Protection.
benefits, see page 22.
10. Land programmes, flight upgrades and hotel options
Your Financial Protection
For details of hotel options and land programmes please refer to:
The fly-voyages in this brochure are ATOL protected by the Civil
Queen Victoria and the Mediterranean pages 164, 166-167 Aviation Authority. Our ATOL number is ATOL 6294. ATOL
protection does not apply to all voyages shown in this brochure.
Queen Victoria and North America page 81
All non-fly voyages sold in the UK are protected by ABTA. Please
Queen Mary 2 Transatlantic Crossings pages 98-115
see our Booking Conditions for more information, and if in doubt
Queen Mary 2 and the Caribbean page 165
ask us to confirm what protection may apply to your booking.
For flight upgrade fares and information, see page 173, and for
Southampton and London airports pre- and post-voyage hotels,
Data Protection
see page 170-171. Please make sure you know your arrival date at
Cunard Line is a trading name of Carnival plc. Personal information
the hotel, the number of nights you want to stay, and your chosen
you provide to us in connection with your booking will be
class of service.
processed by Carnival plc in accordance with our Data Protection
Policy set out in the Booking Conditions and for marketing
About your deposit
purposes as set out below.
Once you’re happy with your accommodation and fare, we’ll
Carnival plc and other Carnival group companies (including those
give you a booking reference number. We then ask you to pay
in the US) may wish to contact you with information and offers
a deposit of 10% per person. For bookings made within 56 days
from Cunard Line and other Carnival group cruise brands or for
of departure or 90 days of departure for 2011 World Voyages
market research purposes.
we will ask you to pay the full fare amount.
If you prefer not to be contacted please contact us at:
Customer Data Department, Cunard Line, Carnival House,
After you book
100 Harbour Parade, Southampton, SO15 1ST
Cunard Line must receive the balance of your fare no later than
90 days before departure for 2011 World Voyages and 56 days
before departure for other voyages. If it is not received by Cunard
Line by the due date we reserve the right to end the contract
between us and re-sell the accommodation held for you, which
will also result in the forfeiture of your deposit. Your final balance
can be taken from the credit or debit card used to pay your
deposit. If you would prefer to pay by cheque please send it to:
Accounts Receivables, Cunard Line, Carnival House, 100 Harbour
Parade, Southampton, SO15 1ST.
Here’s what happens after you’ve made your reservation:
We’ll send you a confirmation detailing the amount received, the
balance outstanding and the due date for payment in full.
About 50 days before you sail, we’ll send your pre voyage
documents telling you all you need to know about your holiday.
To book and for current fares, visit
www.cunard.com, call 0845 071 0300 or contact your travel agent
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