188-195 CC3197 QM2 Q&A Extros 26/10/09 15:02 Page 192
What if I feel seasick?
You can even add it to your pre- or post-voyage extension for
Don’t worry – your ship’s doctor is always on hand with a remedy.
hands free travel! For more information; Call 0800 051 6414
Seasickness is best countered nowadays with an injection or
(between 2-9pm). Alternatively e-mail:
tablets, which should soon have you feeling shipshape again and
whitestarluggage@cunard.com.
settle you for the duration of your stay on board.
*not available in all ports of call
How will I know which shore excursions are available?
What about flight details?
Around 50 days before you sail, you will receive your pre voyage
We may not know exact details of your flights at the time of going
documents detailing how to find the shore excursions available
to press or at the time of booking. However, your flights will be
to you and how to book. These can be requested in advance
on scheduled flights or recognised charter airlines (operated
through our Reservations Department or through your Voyage
under Cunard’s CAA ATOL Licence number 6294). Please see
Personaliser online at
www.cunard.com, and will be charged to
pages 202-203 for details. About 60 days before departure,
your shipboard account. Whilst on board, our port-of-call talks
we will send you an information pack including your flight details.
will help you get the most out of our shore excursions.
When will I receive my tickets and itinerary information?
Around 2-3 weeks prior to your departure date tickets for your
BEFORE YOU SAIL
voyage will be available. Further details will be enclosed in the
pre voyage documents.
Do I need a passport, visa or vaccinations?
However, about 50 days before you sail, we’ll send your pre
voyage documents telling you all you need to know about
All travellers must have a valid passport, and some itineraries
your holiday.
require you to obtain a visa before departure. As far as vaccinations
are concerned, this depends on where you are travelling to.
Full details of these requirements are on pages 196-197.
Can I travel when pregnant?
Guests who will have entered their 24th week of pregnancy or
Do I need insurance?
beyond at any point in their holiday unfortunately will not be
permitted to travel with us in line with our pregnancy policy.
Yes. Cunard requires all guests to be covered by Travel Insurance.
If you require further information then please call 0845 971 0300.
If you would like to take advantage of the policy detailed on
page 210, please call the Travel Insurance Booking Line on
0845 230 7136. If you already have travel insurance, please
Can disabled guests travel?
advise your Cruise Consultant at the time of booking.
You will be pleased to know that all our ships cater for guests who
have a disability or a mobility issue, eg if you use a wheelchair or a
If I am sailing from Southampton, how long before sailing do I
scooter (referred to collectively in this section as wheelchairs). With
lifts and wheelchair accessible routes to all public rooms and the
have to check in?
vast majority of deck areas, as well as a number of staterooms
To ensure a relaxed and organised start to your voyage we operate
adapted for wheelchair users, we aim to make your stay as relaxing
a staggered check in schedule. The exact time of your embarkation
and comfortable as possible. If you are planning to bring a
will be advised approximately 50 days prior to departure in your
wheelchair or any other specialist equipment onboard with you, or
pre voyage documentation.
if you have any personal requirements, it is essential that you let us
Cunard Grills guests and Cunard Diamond and Platinum World Club
know at the time of booking so we can advise you appropriately.
members will also receive priority check-in and embarkation.
For the safety of the ship and everyone on board, all wheelchairs
and other aids to mobility must be stored within your stateroom
What happens to my luggage in Southampton?
when you are not using them.
When you arrive at the terminal, your luggage will be collected
A ship is not always the easiest environment for using a wheelchair.
by a porter, screened by security and delivered directly to your
Although our crew are always very helpful, they are unable to assist
stateroom for your convenience.
you in moving around the ship, or in any personal day-to-day tasks.
For this reason we would suggest guests are accompanied by a
What happens to my luggage at international airports?
personal assistant/travelling companion to provide these services.
When you arrive at the international airport on the day of
At the majority of ports visited by our ships, we supply a short
embarkation, you will be met by a Cunard representative who
ramped low-level gangway to give wheelchair users easy access to
will arrange for your luggage to be taken to the ship and placed
shore. However when choosing your voyage please bear in mind
in your stateroom.
that certain places such as Hamburg, Zeebrugge, Canary Islands
and French and Spanish Atlantic ports (not an exhaustive list)
become inaccessible due to large tidal ranges. The effect on the
Can I send my luggage in advance?*
gangway configurations required to negotiate varying height
Yes you can. No more lifting suitcases, luggage check-ins, or the
differences between the quay and the ship cause steep gangways,
hassle of baggage claims and customs clearance. With just one
that for safety reasons mean wheelchair users may not be able to
call, Cunard’s exclusive White Star Luggage Service can handle the
get ashore. Please contact us for advice if this is of concern.
rest. We’ll pick your luggage up at home and have it waiting for
you in your stateroom. And we’ll ship it right to your front door at
On voyages that have a call at a port that requires use of the ship’s
the end of your voyage.
launches to get ashore, it may not always be possible for some
guests with disabilities or mobility issues to access the launches or
192
FOR BOOKING CONDITIONS, INFORMATION AND INSURANCE SEE PAGES 200-211
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