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BOOKING CONDITIONS
These are the terms and conditions which will apply to your 5. A Guest shall not have the right to exclusive occupancy 14. Any transfer of a Package including any flights will also
holiday. Please read them carefully as you will be bound of a stateroom, or hotel room as appropriate, with two or be subject to any charges imposed by the airline.
by them. more berths unless the single person supplement is paid. Guests should note that airlines may not allow
DEFINITIONS
If a cancellation results in a Guest becoming the sole transfers on scheduled flights and that a flight booking
occupant of a stateroom, or hotel room as appropriate, may have to be cancelled and rebooked, in which
1. In these Conditions and unless the context requires
with two or more berths, he/she shall be liable to pay the event the re-booking will always be subject to flight
otherwise: “the Contract” means the contract made
single person supplement. If a cancellation reduces the availability and to payment of any charges imposed by
between Cunard and the Guest relating to the
number of Guests originally booked together in a the airline which may, in some cases, be the full cost of
Package; “Voyage” means the voyage on board the
stateroom, or hotel room as appropriate, the remaining the ticket.
ship as described in the relevant Cunard brochure or
Guests shall each be liable to pay any increase in the fare
15. If a Guest wishes to transfer to another Package, this
other documentation published by or on behalf of
arising as the result of such reduction.
will generally be treated as a cancellation under clause
Cunard; “force majeure” means unusual and
6. For Packages including any flights to or from the UK 38. Cunard, at its discretion, may allow the transfer
unforeseeable circumstances beyond the control of
(and if not already confirmed at the time of booking), without treating it as a cancellation if the Cunard
Cunard that Cunard cannot, even with the exercise of
Cunard will issue an ATOL confirmation invoice giving holiday to which the transfer is to be made departs
reasonable skill and care, provide the Package, or part
the details of the flight arrangements (including UK within 12 months (within 6 months in the case of
thereof, including any part of the itinerary, and
and destination airports) within a reasonable time transfer from a world voyage) of the original and is for
includes (without limitation) war or threat of war,
after such arrangements are known. a higher fare. Agreement to transfer a Package would
terrorist activity or the threat of terrorist activity, riots,
also be conditional upon such a request being made
civil commotion, disaster, Act of God, natural and
7. Shore excursions are available for separate purchase
more than 56 days before the original scheduled
nuclear disaster, fire, closure of ports, strikes or other
on board and are arranged by Cunard with local
operators. They do not form part of the Contract and
departure date (more than 90 days in the case of a
industrial action, medical problems on board the ship
are not performed by Cunard.
world voyage); there being availability; and to payment
or at intended ports, including, in each case, incidents
of both an administration charge of £100 and any
of infectious or other diseases or illnesses, lawful
8. A booking may only be made by a person aged 18 or
expenses (such as airline and/or hotel charges)
deviation at sea in response to a distress call or other
over. All Guests who, at the time of departure, will be
incurred by Cunard as a result. Such a transfer would
emergency and adverse weather conditions;
under 18 years old must be accompanied by a Guest aged
only be allowed on one occasion. The criteria for
"itinerary" means the proposed itinerary as described
21 or over who will at all times during the Package be
allowing transfers may be changed by Cunard at any
in the relevant Cunard brochure or other
responsible for their welfare, conduct and behaviour.
time without notice.
documentation published by or on behalf of Cunard;
Guests under 16 years old are not permitted to disembark
the ship in any port without a Guest who is accompanying
16. All such transfers to another Package will be treated as
“the Guest” means each and every person named in
a new booking. Any discount or promotion applicable
the booking and/or a Cunard ticket;
them on the Package in accordance with this clause.
“Cunard” means
to the original booking may not apply to the new
Carnival plc trading as Cunard;
9. Children aged 6 months or less at the commencement
“the fare” means the
booking, in which case the Guest shall be required to
fare for the Package (excluding shore excursions and
of the Package will be refused permission to board the
pay any difference in fare.
any additional charges shown as such in the relevant
ship and Cunard shall have no liability whatsoever for
17. After a Package has been booked, Cunard will try to
Cunard brochure or otherwise advertised) applicable
any consequences of such refusal. Certain Packages
accommodate any request for a change (such as a
at the time of booking and payable by the Guest under
also have prohibitions on children aged 12 months or
change of stateroom), but such changes are always
the Contract;
less. Guests should check with Cunard before booking.
“shore excursion” means any excursion
at Cunard’s discretion and are subject to an
offered for sale by Cunard for which a separate charge 10. Guests are responsible for ensuring that they arrive in
administration charge of £20.
is payable at the time outside the fare whether plenty of time for check in for flights to/from the ship
reserved in the UK prior to the commencement of the including any interconnecting flights. Guests are
FITNESS TO TRAVEL
Package or purchased on board the ship; responsible for checking with regard to any“shuttle
18. The Guest making the booking represents that all
delay/cancellation of flights. Guests must ensure thatservice” means any transportation service (ferry, bus,
Guests in the booking are fit to travel.
coach or minibus) provided by a third party which may they have a valid passport and any other necessary
(without guarantee) be available to Cunard’s guests in
travel documents (such as visas) for their Package and
19. At the time of booking every Guest is obliged to inform
certain ports;
should read the relevant section of the Cunard
Cunard of any illnesses or physical or mental incapacities
“Package” means the Voyage and any
flights to and from the UK and any pre-voyage and/or
brochure before booking.
which may require special care or assistance. No
post-voyage package which is sold at the same time
booking can be accepted for Guests whose physical or
11. Cunard may incur a fine if the Guest fails to comply
as the Voyage, but not shore excursions or shuttle
mental conditions would render their participation in the
with all relevant visa or documentation requirements
services;
Package impossible or dangerous for the individual
“a significant alteration” means major for their Package. Cunard reserves the right to re-
changes to your voyage;
concerned or for others, or which require methods of
“Supplier(s)” means any charge any such fines to the Guest.
care or assistance that are impossible or impracticable
company or individual which provides any service
to provide on board the ship.
forming part of the Package.
AMENDMENTS TO THE CONTRACT
12. In clauses 12 and 13, “another person” means another
20. Cunard reserves the right to require any Guest
THE CONTRACT
person who satisfies all conditions applicable to the
to produce medical evidence of fitness to travel on
2. The Contract shall be between Cunard and the Guest Package. A Package may be transferred to another
the Package.
on the basis of these Conditions and the information
person provided that the Guest consults with Cunard 21. Guests with disabilities or mobility issues (including
contained in the brochure, and shall be governed by
prior to purporting to transfer the Package (so that, for guests who use wheelchairs) must advise Cunard at the
English law and the non-exclusive jurisdiction of the
example, Cunard may require the Package is transferred time of booking and will be asked to provide further
English courts.
to someone on its wait list) and Cunard receives the information to facilitate their experience on board.
transfer request more than 56 days before the scheduled Guests may bring their own wheelchairs; however a
3. By making a booking, the Guest confirms that all
departure date (more than 90 days in the case of a world limited number are available on board and must be
persons named in the booking including minors and
voyage). Between 56 (90 in the case of a world voyage) requested at the time of booking. A returnable deposit
persons under disability (and their personal
and 14 days (inclusive) before the scheduled departure may be payable onboard for this service. Guests
representatives) have agreed to be bound by these
date and subject to the conditions above, Cunard will requiring assistance with personal care are advised
Conditions and all other terms of the Contract, and that
normally agree to such a transfer only where the original they should travel with a suitable companion who can
he/she has their authority to do so on their behalf.
Guest will be prevented from travelling by reason of an assist them in day-to-day tasks. Cunard reserves the
4. All Packages are subject to availability at the time of unavoidable event (such as illness, death of a close right to refuse passage to any guest who has failed to
booking. No Contract shall be made until the deposit relative or jury service) and Cunard may require notify Cunard of any disability, mobility issue or need
(or, where appropriate, the full fare) has been paid, satisfactory evidence before agreeing to the transfer. All for assistance or who in the opinion of Cunard is unfit
whether or not a booking confirmation has been transfers of a Package to another person at any time up for travel, or whose condition may constitute a danger
issued, but all money paid to a travel agent shall be
to 14 days or more before the scheduled departure date to themselves or to others on board.
treated as having been paid to Cunard. Failure to pay
will be subject to an administration charge of £20.
22. Cunard and/or the relevant port authorities shall be
the balance by the due date shall entitle Cunard to
13. Any request for a transfer of a Package to another entitled to administer a Public Health Questionnaire at
cancel the booking and retain the deposit by way of a
person which is received by Cunard 13 days or less any time. All Guests agree to complete the pre-
cancellation charge. Failure to pay any other amount before the scheduled departure date shall be treated boarding questionnaire and to supply accurate
by the due date shall entitle Cunard to cancel the as a cancellation by the Guest of the Contract and information regarding any symptoms of illness
booking and to retain an amount by way of a a cancellation charge under clause 38 shall including but not limited to gastro-intestinal illness. In
cancellation charge as set out in clause 38. become payable. the interests of health and safety Cunard may deny
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FOR BOOKING CONDITIONS, INFORMATION AND INSURANCE SEE PAGES 200-211
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