94-97 CC3110 Booking Con: 19/6/09 10:10 Page 4
unlesstheabsenceofaparticularsafetyfeaturewould CONSUMER PROTECTION dataprotectionmaynotbeasstrongasthelegal
leadareasonableGuestnottoenterintotheContract.
50.WhenaGuestbuysanATOLprotectedflyvoyagefrom
requirementsinthiscountry.Thismayalsoapplyto
Cunard is not responsible for any improper or
Cunard in the UK they will receive a Confirmation
anysensitiveinformationthatyougivetoussuchas
non-performancewhichiswhollyattributabletothe
Invoice from Cunard (or via the authorised agent
details of any disabilities or dietary/religious
faultoftheGuest;theunforeseeableorunavoidable
throughwhichtheybooked)confirmingtheGuest’s
requirements.IfCunardcannotpassyourpersonal
actoromissionofathirdpartyunconnectedwiththe
arrangementsandprotectionunderCunard’sAirTravel
informationontotherelevantsuppliers,whetherin
provisionofanyservicestobeprovided;unusualand
Organiser’sLicencenumber6294. Intheunlikely
theEEAornot,Cunardcannotproperlyeffectyour
unforeseeablecircumstancesbeyondthecontrolof
eventofCunard’sinsolvency,theCAAwillensurethat
booking.Forthesafetyandsecurityoftheshipandits
Cunardand/ortherelevantSuppliertheconsequences
Guestsbookedonflyvoyagesarenotstrandedabroad
passengers, Cunard may operate closed circuit
ofwhichcouldnothavebeenavoidedevenifalldue
andwillarrangetorefundanymoneytheGuesthas
television(CCTV)incertainareasonboardtheship
carehadbeenexercised,including(butnotlimitedto)
paidtoCunardforanadvancebooking.Forfurther
duringyourholiday. Pleasebeaware,however,that
aneventofforcemajeure;oranyeventwhichCunard
information,visittheATOLwebsiteatwww.atol.org.uk.
Cunarddoesnotundertaketooperateallcamerasor
and/ortherelevantSuppliercouldnotevenwithall monitororrecordCCTVimagesatalltimes.
duecarehaveforeseenorforestalled.
51 NotallvoyagesofferedandsoldbyCunardwillbe
protectedbytheATOLscheme. Allnon-flyholidays
53.ThepersonalinformationyouprovidetoCunard,or
46.All employees, agents, contractors and their
soldbyCunardintheUKareprotectedundertheABTA
whichisobtainedthroughyourdealingswithCunard
sub-contractors (including Suppliers as defined in
schemeoffinancialprotection.Intheunlikelyeventof
orotherCarnivalgroupcruisebrands,willalsobeused
clause1),aswellasallinsurersofbothCunardandits
Cunard’s insolvency, ABTA will ensure that Guests
by Carnival plc and Carnival Corporation group
Suppliersshallhavethebenefitofthesamerights,
bookedonnon-flyvoyagesarenotstrandedabroad
companiesorbyprocessorsontheirbehalf:toreview
defences, immunities and limitations available to
andwillarrangetorefundanymoneypaidtoCunard
your dealings with Carnival plc and Carnival
CunardundertheseConditions,anditisagreedforthis
foranadvancebooking.Voyagessoldoverseasmay
Corporation brands including your purchasing and
purposethatCunardcontractswiththeGuestasagent
becoveredbyconsumerprotectionschemesinplace
entertainmentpreferences;toreview,developand
ortrusteeforallsuchpersons.
inthecountryofsaleorbytheprotectionscheme
improvetheholidaysandservicesCarnivaloffers;for
operatedbyABTA,andGuestsshouldcontactCunard
marketresearchpurposes;andforstatisticalanalysis.
ACTIONS, CLAIMS AND TIME LIMITS
for confirmation of what protection may apply to
This may involve transferring your personal
47.AnyactionbyaGuestarisingoutofcarriagebyairor
theirbooking.
informationtoCarnivalCorporationgroupcompanies
seamustbecommencedwithinthetwoyeartimelimit
intheUS.
prescribedbytheWarsawConvention,theMontreal DATA PROTECTION
54.Cunard is a Carnival plc brand. Carnival plc and
ConventionortheAthensConventionasapplicable.
52.Inclauses52to54,“you”meanstheGuest.Inorder
Carnival Corporation group companies (including
48.IfacourtortribunalappliesanylawotherthanEnglish toprocessyourbookingandtoensurethatyourtravel
thoseintheUS)maywishtocontactyoubypost,email
law, Cunard shall (in respect of all exclusions and arrangements run smoothly and meet your
and/ortelephonewithinformationandoffersfrom
limitationsofliability)beentitledtothemaximum requirements, Cunard needs to use the personal
CunardandotherCarnivalgroupcruisebrands(such
protection allowed by that law including statutory informationyouprovidesuchasname,address,any
as P&O Cruises, Princess Cruises, Seabourn Cruise
protection of limitation as to the amount of special needs, health, medical, mobility or dietary
Line,OceanVillage,HollandAmericaLine,Carnival
damagesrecoverable. requirements, etc. Cunard may pass personal
CruiseLinesandCostaCruises). Ifyouhavebooked
49.Somedisputesinvolvingclaimstoalimitedamount
informationontootherrelevantsuppliersofyour
andyouwouldliketoalteryourmarketingpreferences
may,iftheGuestsowishes,bereferredtoarbitration
travelarrangementssuchastravelagents,airlines,
youcannowdosoviatheVoyagePersonalisersystem
underschemesdevisedbytheCharteredInstituteof
hotels, and transport companies. Your personal
ontheCunardwebsite. Alternatively,youcanwriteto
ArbitratorsforthePassengerShippingAssociation
informationmayalsobeprovidedtosecurityand/or
usatCustomerDataDepartment,Cunard,Carnival
andABTA.Anapplicationforarbitrationmustbemade
credit checking companies, credit and debit card
House,100HarbourParade,Southampton,SO141ST.
withinninemonthsofdisembarkationfromtheship.In
companies,governmentandenforcementagencies,
If you wish to obtain a copy of the personal
addition,thePassengerShippingAssociationoffersa
publicauthoritiessuchascustomsandimmigrationif
informationheldaboutyou,pleasewritetotheabove
lowcostconciliationprocedurewhereanon-binding
requiredbythem,orasrequiredbylaw.Thismay
address.Carnivalplcmaymakeachargeforsupplying
review of correspondence is undertaken by an
involvesendingyourpersonalinformationbetween
thisinformationaspermittedbylaw.
independentconciliator.Detailsoftheseschemesare
differentcountries,includingcountriesoutsidethe
availableonrequest.
European Economic Area (EEA) where controls on
For more information visit
www.cunard.co.uk/worldvoyages2011 • To book call 0845 071 0302 or contact your travel agent 97
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